LG-Ericsson ipldk-60, Feature Description And Operation Manual

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Issue 2.2
Feature Description and Operation Manual
11
2.6 Caller Controlled Routing (CCR) with VMIB
Description
When a call comes into the system through a DID or DISA line, the call may be routed to one of
70 VMIB System Greetings as an Auto Atd. The greeting is assigned to answer the call with a
user-recorded menu corresponding to a CCR table. The CCR table configures a destination
for each digit the caller might dial. For example, “For Sales dial 1” the CCR table would assign
the digit ‘1” to route to the Sales group. Each digit (0-9) can be assigned to route the call to a:

Station

Hunt Group

VMIB announcement

Speed Dial

Page

Conference Room

Network number

Station or Virtual Mailbox

Caller selected Mailbox

Company Directory

Remote System Greeting Recording
When routed to a VMIB greeting, the greeting may have an associated CCR table forming a
multi-level interactive Auto Atd. No more than 10 levels are allowed in a multi-level CCR menu
structure. In a multi-level structure dialing ‘*’ returns to the previous level and dialing ‘#’
returns to the first level.
In addition, the system will monitor digits for multiple digits, allowing the user to dial a station or
group number. When a station or group is dialed, the Auto Attendant will complete an
unsupervised call transfer to the destination.
Operation
When a call is answered by a VMIB announcement with CCR, during and for the Inter-digit time
(default 5 seconds) after the announcement, the system will monitor the call for DTMF digits.
If the user dials a digit, the system will wait the CCR Inter-digit time (default 3 seconds). If no
additional digits are dialed, the system routes the call using the CCR table.
If the user dials additional digits, the call is routed to the station or hunt group dialed. If no
digits are dialed the call is routed based on the CCR Error/Time-out or CO Line Ring
Assignments.
Consideration

CO Lines must be assigned for DISA service.

CO Lines should provide disconnect supervision for proper operation.

For DID a VMIB System Greeting with a CCR table should be assigned as the Flexible
DID Destination.