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LG-Ericsson ipldk-60, Feature Description And Operation Manual

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LG-Ericsson ipldk-60 Feature Description And Operation Manual Download Page 113

 
 

Issue 2.2 

Feature Description and Operation Manual 

 

 

 

 

 

 

105 

 

6.1.1 

ACD (Automatic Call Distribution) Group & Supervisor 

Description 

A station can be assigned as the ACD Group Supervisor.  A station can be the ACD 
Supervisor for one or multiple ACD groups.    The ACD Supervisor receives status information 
for the group indicating queued calls and time.    When a call is queued to a group for longer 
than a queue time or when a predefined number of calls are queued, the supervisor's LCD will 
indicate the number of calls in queue, and the queued time for the longest queue. 
 
The ACD Supervisor can control and can change overflow destination and timing as well as the 
On/Off duty status of ACD group members.    In addition, he ACD Supervisor can monitor an 
agent’s call and, if desired, the ACD Supervisor can record an agent’s call to the VMIB using 
Two-way record (refer to Ref. C).   
 

Operation 

ACD Group Agents 
ACD Group Agents are logged into each ACD group as a Group Member in the system 
database.  Agents use the Agent Duty code or a Flexible button assigned as a UCD-DND 
button to go ‘On’ and ‘Off’ duty for a specified ACD Group. 
 
To toggle Agent On/Off Duty, 

1.  Press the [TRANS/PGM] button. 
2.  Dial ‘8 7’, the Agent Duty (UCD-DND) code. 
3.  Dial the ACD Group Number. 
4.  Press the [HOLD/SAVE] button. 

 
Once ‘On-duty’, the LCD display of the DKT will display the queued call count for the ACD 
Group.    Also, if the station has a DSS button for the ACD Group, the LED will flash to indicate 
the number of calls queued. 

  Off 

 

0 calls in queue 

  60 ipm   

1 to 3 calls in queue 

  120ipm   

4 to 6 calls in queue 

  240 ipm   

7 or more calls in queue 

 
Supervisor 
ACD Group Supervisors are logged into an ACD Group as a Group Member and separately 
assigned as the ACD Group Supervisor.    The ACD Supervisor goes ‘On’ and ‘Off’ duty as with 
any ACD Group Agent.    In addition, the ACD Group Supervisor must have a Flexible button 
assigned as an [ACD Group] button for each supervised ACD Group. 
 
An ACD Supervisor can monitor calls of ACD Agents in the supervised ACD Group.  The 
Supervisor enters the conversation in a ‘Listen-only’ mode (Mic is muted) but can join the 
conference with the Mute button.    A warning tone can be configured to ‘beep’ when the ACD 
Supervisor monitors a call. 
 

Summary of Contents for ipldk-60

Page 1: ...Feature Description Operation Manual ...

Page 2: ...e right to make changes in specifications at any time without notice The information furnished by LG Ericsson in this material is believed to be accurate and reliable but is not warranted to be true in all cases All other brand and product names are trademarks or registered trademarks of their respective companies Revision History Issue Date Contents of Changes 1 0 2006 10 Preliminary Release for ...

Page 3: ...aling DID 14 2 9 Direct Inward System Access DISA 16 2 10 Distinctive CO Line Ring 18 2 11 E1 R2 LCO Collect Call Blocking Brazil 19 2 12 Intercom Signal Mode 20 2 13 Preferred Line Answer PLA 21 2 14 Station Call Pickup 22 2 14 1 Directed Call Pick Up 22 2 14 2 Group Call Pick Up 23 2 15 Universal Night Answer UNA 25 2 16 Voice Over 26 3 Outgoing Call Services 27 3 1 Authorization Code 27 3 2 Aut...

Page 4: ...ted Message 58 4 2 Automatic Fax Transfer 59 4 3 Automatic Hold 60 4 4 Automatic Privacy 61 4 5 Barge In 62 4 6 Call Log 63 4 7 Call Park 64 4 8 Call Transfer 65 4 8 1 Call Transfer CO line 65 4 8 2 Call Transfer Internal 67 4 9 Camp on 69 4 10 CO Line Call Hold 71 4 11 Emergency Intrusion 73 4 12 Forced Handsfree Mode 74 4 13 Forced Trunk Disconnect 75 4 14 Hold Preference 76 4 15 Intercom Call H...

Page 5: ...rence 117 7 3 Paging Conference 118 7 4 SLT 3 party Conference 119 7 5 SLT Broker s Call 120 7 6 Unsupervised Conference 121 8 Paging Services 123 8 1 Internal External Zone and All Call Paging 123 8 2 Meet Me Page 125 8 3 Push to Talk PTT Page 126 8 4 SOS Page 127 8 5 VMIB Page Message 128 8 6 Automatic Park and Page 130 9 Station Pairs 131 9 1 Executive Secretary 131 9 2 Linked Pair Station 133 ...

Page 6: ...essage 167 11 5 9 Send A Message 168 11 5 10 Managing Personal Options 169 11 5 11 Virtual Mailbox 170 11 5 12 Remote VMIB Mailbox Control 171 11 5 13 Recording User Greetings 172 12 Call Statistics Traffic Analysis 173 12 1 Account Code 173 12 2 Lost Call Print out 174 12 3 SMDR Station Message Detail Recording 176 12 4 Traffic Analysis 178 12 4 1 Attendant Reports 180 12 4 2 Call Reports 182 12 ...

Page 7: ... 9 Prefix Code Dialing Service Ukraine 217 15 VoIP Service 218 15 1 H 323 218 15 1 1 Configuring H 323 GateKeeper Mode 219 15 2 IP address Dialing 221 15 3 IP Phone Support 222 15 4 SIP Session Initiation Protocol 224 15 4 1 Configuring SIP Trunks 224 15 4 2 Configuring SIP Registered Lines 225 16 Private Networking 227 16 1 Busy Lamp Field BLF Manager 228 16 2 CO Transit In 229 16 3 CO Transit Ou...

Page 8: ...twork Firewall routing 250 17 Admin Maintenance 251 17 1 Digital Keyset Admin 251 17 2 Lock key operation 253 17 3 PC Admin On Line 254 17 3 1 Configuration Text File 256 17 3 2 LDK Utilities Database Upload Download 257 17 3 3 LDK Utilities Software Upgrade 258 18 Short Message Service 259 18 1 Public SMS 259 ...

Page 9: ...ed alphabetically for ease of use 1 2 Feature Sections Each section is a discussion of a feature available with the ipLDK 60 system The sections are divided into 5 categories Where a particular category is not relevant it is not included The five 5 categories are Description explains the nature of the feature Operation describes how to use the feature Consideration explains requirements or constra...

Page 10: ...R button or dial the Forward code 5 5 4 3 Dial the Call Forward type code 1 4 1 Unconditional all calls forward immediately 2 Busy calls forward if the station is busy 3 No answer calls forward if not answered in the Call Forward No Answer time 4 Busy No answer calls forward if busy or not answered after Call Forward No answer time 4 Dial the station or Group number or for the VMIB to receive call...

Page 11: ...tion calls may automatically forward when assigned Preset Call Forward or may forward to the user s VMIB voice mailbox after the VMIB Forward time if Auto Forward to VMIB is enabled For proper operation the station must be allowed access to the VMIB Off Net forward allows the user to dial the telephone number to receive calls When used the number dialed is temporarily stored in the last available ...

Page 12: ...on codes which might be required for Off net Call Forward Off net Call Mode PGM 112 Flexible button 12 Defines call type that can Forward Off net external and or internal Unsupervised Conference Timer PGM 182 Flexible button 6 Sets the duration an Unsupervised conference is allowed VMIB Access PGM 113 Flexible button 2 Permits the Station access to the VMIB and a voice mail box Auto Forward to VMI...

Page 13: ...ver Preset Forward cannot be configured to forward a call to a previous station in the chain which would form a loop The Preset Call Forward destination can be a station or a Hunt group User activated Call Forward will override Preset Call Forward Other automatic forward functions Auto Forward to VMIB may interact with Preset forward operation based on timer settings Reference A Call Forward B VMI...

Page 14: ...ailbox or a System Greeting with or without CCR Other automatic forward features such as Forward to VMIB may interact with Preset Forward based on timer settings Calls to a hunt group are not subject to CO Line Preset Forward CO Line Preset Forward will override Station Preset Forward Reference A Call Forward B Station Voice Mailbox C Virtual Voice Mailbox Admin Programming Preset Forward Timer PG...

Page 15: ...incoming call with the Station s Speed Dial numbers if a match is found the name associated with the Station Speed Dial if any is displayed Consideration ipLDK sends Caller Id to SLTs during the silent period of the ring cycle In some cases SLTs may require at least 4 seconds between ringing to detect the Caller Id In such cases it may be necessary to extend the Off or silent period of the SLT Rin...

Page 16: ...MDR will display the CO line number not the programmed name refer to Ref A CO Line Name Display must be enabled and CLIP Display disabled to display the CO Line Name Reference A Station Message Detail Recording SMDR Admin Programming CO Line Name Display PGM 142 Flexible button 1 Enables the display for a range of CO lines CO Line Name Assignment PGM 142 Flexible button 2 Assigns a name to a CO Li...

Page 17: ...le If no path is available to connect a call across a network of ipLDK systems the receiving ipLDK routes the call to the Error destination assigned in the DID DISA Destination table Stations must have DID Call Wait enabled to receive signaling for a DID DISA call while busy A VMIB Announcement can be associated with a CCR Table to allow caller to dial digits in response to the greeting Reference ...

Page 18: ...Issue 2 2 Feature Description and Operation Manual 10 DID DISA Error Destination PGM 167 Flexible button 2 Assigns destination for calls that encounter a busy condition for Networked Station ring ...

Page 19: ... menu structure In a multi level structure dialing returns to the previous level and dialing returns to the first level In addition the system will monitor digits for multiple digits allowing the user to dial a station or group number When a station or group is dialed the Auto Attendant will complete an unsupervised call transfer to the destination Operation When a call is answered by a VMIB annou...

Page 20: ...tination to route the call to an external destination over a CO line This establishes an Unsupervised Conference Ref I Reference A Direct Inward Dial DID B Direct Inward System Access DISA C DISA Authorization Code D System Speed Dial E Hunt Group F Conference Room G Networking H Paging I Unsupervised Conference J Voice Services Company Directory System Greetings Prompts Admin Programming DISA Ret...

Page 21: ...nected to an SLT port which is assigned Data Line Security makes an external call via an ISDN Line the 3 1 KHz Setup message will be sent to the ISDN instead of the speech Setup message If a busy station assigned Data Line Security receives a DID DISA call the call is disconnected regardless of the DID DISA Destination setting Also normal off hook ring and call wait tones are disabled Reference A ...

Page 22: ...s not match an entry in the ICLID Table the normal DID call processes are used DID calls that encounter a busy or DND signal are not answered in the DID DISA No Answer Timer or are received at a vacant or invalid number can be routed to the Attendant a tone Station group or VMIB announcement as defined by the DID DISA Destination routes When the Attendant receives such calls the call is appropriat...

Page 23: ... Digit Conversion Mask PGM 146 Flexible button 6 Configures the basic digit map to convert the last several DID digits DID DISA Destination PGM 167 Assigns destination of DID DISA calls to a number that is invalid busy etc DID DISA No Answer Timer PGM 181 Flexible button 2 Sets the no answer time for DID and DISA calls Flexible DID Table PGM 231 Destination table for Type 2 conversion Weekly Time ...

Page 24: ...thorization Code entry is required refer to Ref C The caller may attempt entry of an Authorization code based on the DISA Retry Count A Station can be configured not receive DISA calls In this case if the DISA caller dials the station the call is routed to stations assigned to receive ring for the CO line or if no stations are assigned ring the call routes to the attendant DID calls that encounter...

Page 25: ... system will allow the user to enter a code CO to CO COS Assignment PGM 166 Allows outgoing CO access by the DISA user DID DISA Destination PGM 167 Error destination table DID DISA No Answer Timer PGM 181 Flexible button 2 Sets the no answer time for DID and DISA calls Flexible DID Table PGM 231 Destination table for Type 2 DID Conversion Weekly Time Table PGM 233 Establishes the time of day for a...

Page 26: ...nals The signal consists of two continuous tones which vary based on Country Code for North America the tones available are shown in the chart below Ring tone 1 480 Hz and 0Hz Ring tone 2 400 Hz and 0 Hz Ring tone 3 620 Hz and 0 Hz Ring tone 4 770 Hz and 0 Hz Reference A CO Line Ring Assignment Admin Programming CO Distinct Ring PGM 142 Flexible button 5 Assigns one of four ring tones to a range o...

Page 27: ...r For LCO lines only Double Answer is supported For E1R2 Double Answer is employed for R2 signaling and w Indicator is employed with R2MFC signaling Consideration If Double Answer is assigned the ipLDK answers the call and maintains the connection for the Answer timer generates an open loop signal for the Idle Timer and then reconnects If the PSTN maintains the call the ipLDK processes the call no...

Page 28: ... heard Consideration Call backs Call Transfers and Attendant Override always signal the user with ring and must be answered by lifting the handset or pressing the On Off button regardless of the assigned Intercom Signal mode refer to Ref A B and C An intercom call in the Hands Free or Privacy mode is considered as an answered call Thus features such as Call Back Call Forward No answer etc will not...

Page 29: ...peration 1 Lift the handset or press the speakerphone button 2 ipLDK 60 connects the ringing call Consideration Automatic Speaker Select should be enabled for proper operation For DKTs that do not have a speakerphone pressing the On Off button will answer the call however you must lift the handset to be heard Intercom calls are always given the lowest priority Admin Programming Preferred Line Answ...

Page 30: ...ANS PGM button 2 Press the Flexible button to be assigned 3 Dial 7 4 Press the HOLD SAVE button to accept changes Consideration A CO Line POOL or LOOP button is required to pick up a CO Line call When several calls are available for pick up PLA Priority PGM 173 determines the call that is answered When several calls of the same type are available the oldest call is given priority Queue callback an...

Page 31: ...ton 1 Press TRANS PGM button 2 Press the Flexible button to be assigned 3 Type 5 6 6 refer to Ref A 4 Press the HOLD SAVE button Consideration Only ringing intercom calls are subject to Group Call Pick up An intercom call to a station that is in the Handsfree or Privacy Intercom Signaling Mode cannot be accessed using Station Call Pick up A CO Line LOOP or POOL button is required to pick up a CO L...

Page 32: ...rogramming System Numbering Plan PGM 107 Flexible button 2 Assigns the code for Group Call Pick Up Pick up Attribute PGM 190 Flexible button 2 Enables pick up for a Station Group PLA Priority PGM 173 Defines the priority for incoming CO call types for the system ...

Page 33: ...he UNA code is dialed the station receives error tone Once answered the call can be held transferred etc in the normal fashion UNA is not restricted to specific station or Intercom Tenant Groups any station can answer any UNA call no matter the group assignments Reference A Day Night Service Mode B External Page C Loud Bell Admin Programming System Numbering Plan PGM 107 Flexible button 4 Assigns ...

Page 34: ...DND disables the voice over function except that the Attendant can override DND at other Stations Both calls will be dropped if the busy station hangs up with an active Voice Over call both the Voice Over and active call are terminated If either party connected to the busy station hangs up the remaining call is connected to the station as in a normal talking state If the busy station responds to t...

Page 35: ...S is assigned the Station COS is invoked The Attendant is permitted to assign any Authorization Code including codes for another station Normal users may only assign the Station Authorization Codes password for the specific station Operation To access a CO line when an Authorization Code is required 1 When attempting CO line access a DND warning tone or announcement is heard 2 Dial the Authorizati...

Page 36: ...the DISA Retry counter Reference A LCR 2 2 7 B DISA Admin Programming Authorization Code Table PGM 227 Assigns Station and System Authorization Codes DISA Account Code PGM 141 Flexible button 3 Forces DISA callers to enter an Authorization Code for access to the System DISA Retry Count PGM 160 Flexible button 4 Assigns the DISA re try counter CO Line Group Account PGM 141 Flexible button 9 Forces ...

Page 37: ...eturn to idle otherwise the station will receive error tone over the handset Consideration Hands free Answer Intercom calls refer to Ref A are considered answered and Auto Call Release is not applied When the Automatic Release time is assigned as 0 Auto Call Release is disabled Reference A Intercom Signal Mode Admin Programming Automatic CO Release Timer PGM 180 Flexible button 14 Sets the timer f...

Page 38: ...om a DKT 1 Lift the handset or press the MON button 2 Press the desired CO line Pool button or Loop button or dial the individual CO line CO Group or the first available CO line code To access a CO line from a SLT 1 Lift the handset 2 Dial the individual CO line CO Group or the 1st available CO line code To assign the LOOP button perform the following Steps 1 Press the TRANS PGM button 2 Press the...

Page 39: ...he CO line If CO PGM is allowed in PGM 112 Flexible button 6 a user can program a CO line or CO Group Pool or Loop function to a Flexible button Reference Intercom Tenancy Group Admin Programming System Numbering Plan PGM 107 Flexible button 7 Assigns code for access to a CO Group System Numbering Plan PGM 107 Flexible button 8 Assigns code for access to a specific CO line System Numbering Plan PG...

Page 40: ...e cut off time the call is disconnected Consideration The cut off timer continues timing the outgoing call even while the call is on hold or if transferred to another station Call Time Restriction is applicable to all outgoing calls including conference calls Admin Programming CO Warning Tone PGM 112 Flexible button 1 Assigns a warning tone fifteen seconds before the CO Call Time Restriction timer...

Page 41: ... to receive dial tone prior to dialing the Call Back code 2 When the confirmation tone is heard replace the handset When a line is available 1 The station receives Call Back ring 2 Lift the handset to access the CO dial tone and place your call as normal Consideration An SLT user must dial the Call Back code A CO line may have any number of queues at one time however a station may have only one CO...

Page 42: ...l to the same number replacing the last digit of the number Operation To use CO Step Call when receiving a busy tone 1 Press the Speed button 2 Dial the last digit to use with the previously called number 3 The active call is terminated and a new call is established Consideration CO Step Call is available only for analog CO lines ...

Page 43: ...limit 8 digits Unrestricted 7 Intercom Only Intercom Only Intercom Only Intercom Only Intercom Only 8 Table C Table C Unrestricted Canned Table No LD code limit 8 digits Unrestricted 9 Table D Table D Unrestricted Canned Table No LD code limit 8 digits Unrestricted 10 Table C D Table C D Unrestricted Canned Table No LD code limit 8 digits Unrestricted 11 Table A B C D Table A B C D Unrestricted Ca...

Page 44: ...g Station COS PGM 116 Assigns a COS to a range of Stations CO line COS PGM 141 Flexible button 2 Assigns a COS to a range of CO Lines CO Line Type PGM 141 Flexible button 5 Assigns the CO line for behind PBX operation Incoming Toll Check PGM 161 Flexible button 16 Enables COS to be applied when users dial after answering a CO line call CO to CO COS PGM 166 Enables a CO line to CO line connection U...

Page 45: ...OS Consideration An emergency call can be dialed by pressing an available CO line at the station that is assigned to COS 7 If the Emergency number matches a station number or code in the LCR table the call is routed as a station call or LCR call with preference to the LCR call If the Station is assigned COS 7 a station call is processed Admin Programming Emergency Service Call PGM 226 ...

Page 46: ...d from outgoing calls on a CO line Flash is not permitted Admin Programming System Numbering Plan PGM 106 Flexible button 8 Assigns the dial code for an SLT to Flash on a CO Line Flash Type PGM 141 Flexible button 7 Defines the type of Flash for CO lines open loop or ground CO Flash Timer PGM 142 Flexible button 12 Sets the duration of the Flash for CO lines SLT Hook switch Bounce Timer PGM 182 Fl...

Page 47: ...ine time the Idle Line is accessed Operation To activate a Hot Line Warm Line 1 Lift the handset or press the On Off button 2 The Hot Line is activated immediately The Warm Line is accessed if there is no activity for the Warm Line time Consideration For proper operation the Warm Line Timer should be less than the Dial Tone time out Timer An SLT may be assigned a Hot Warm Line Preferred Line Answe...

Page 48: ...sideration While direct CO LCR is applied to ISDN CO an ISDN Information message with called party Information Element which includes only the numbering plan and numbering type is sent to the network when a user dials a digit This process maintains the network connection For direct CO LCR leading digits should be programmed to minimize the chance of dial tone time out by the carrier network Refere...

Page 49: ...on Analog CO Lines must provide call progress tones so the system can detect the status of the CO line during the ACNR attempt If the originally used CO line used to place the call is busy an ACNR call is placed on a CO line from the same group If no line is available the system will restart the call attempt after the ACNR delay time without incrementing the ACNR Retry Counter Reference A Flexible...

Page 50: ...Issue 2 2 Feature Description and Operation Manual 42 ACNR No Tone Retry Counter PGM 180 Flexible button 12 Defines the number of times access to a CO line is attempted when no dial tone is received ...

Page 51: ... the user selects the Hold Save button to place the call When entering characters the DKT LCD will display the matching entries as each character is entered Operation To register a DKT Station Name 1 Press the TRANS PGM button 2 Dial 7 4 3 Dial the Name using 2 digits for each character refer to the digit map chart below 4 Press HOLD SAVE to accept changes Digit Map Chart Q 11 Z 12 13 1 10 A 21 B ...

Page 52: ...l Back button to delete the last character 4 When the LCD cursor points to the desired Name press the HOLD SAVE button or press the SEND softkey Consideration Dial by Name is available only on a DKT with LCD The name must be registered to use Dial by Name A station or Speed Dial with no Name is not listed in the Dial by Name directories Reference A System Speed Dial B Station Speed Dial C Station ...

Page 53: ... button 2 Press the SPEED button 3 Dial the Speed Dial bin number 4 Press the button 5 Dial the desired number and complete programming the Speed Dial as normal Consideration Dialed phone numbers with Dialing Security are included in SMDR information refer to Ref C When a call is placed with a Speed Dial assigned Display Security the number is not displayed if the call is transferred or recalls Al...

Page 54: ... the REDIAL button OR 3 Press the SPEED button and dial 4 Scroll using the Volume Up Down buttons to find the phone number 5 Press the HOLD SAVE button or Ok softkey to accept To use Last Number Redial at an SLT 1 Lift the handset 2 Dial 5 5 2 Consideration When the CO line used to place the original call is busy an idle CO line in the group is accessed and the last dialed number is dialed The las...

Page 55: ...r buffer Operation To save a number in the Save Number Redial buffer from a DKT 1 While on an active outgoing call press the SPEED button twice 2 When the active call is complete replace the handset or go on hook To place a Save Number Redial call 1 Lift the handset or press the On Off button 2 Press the SPEED button 3 Press the button Consideration When the CO line originally used is busy an idle...

Page 56: ...rwise it will function as a Pulse to DTMF Switchover DND FOR If CO Dial Tone Detect is enabled and stored as the first or second digit and the accessed CO Line is behind the PBX mode its function is Dial Tone Detect Otherwise its function is Pause FLASH If the CO Line is analog a Flash is inserted in the Speed Dial number For an ISDN line refer to Ref A when stored as the first digit the remaining...

Page 57: ...ss and release the hook switch Consideration The Station Speed Dial is battery protected from power loss Attempts to place a call using an empty Speed Dial bin will return error tone Selecting a CO line before dialing a Speed Dial will use the selected CO line for the call A name of up to 12 characters can be entered for a station using Speed Dial bin 000 In this case after entering the bin 000 pr...

Page 58: ...r DND FOR If CO Dial Tone Detect refer to Ref A is On and it is stored as the first or second digit and the accessed CO Line is behind the PBX mode its function is Dial Tone Detect Otherwise its function is Pause FLASH If the CO Line is analog a Flash is inserted in the Speed Dial number For an ISDN line refer to Ref A when stored as the first digit the remaining digits are sent in a keypad facili...

Page 59: ... for the next available CO line from the group System Speed Dial numbers are protected from loss of system power Reference A Class of Service COS B ISDN Service C Call Back Admin Programming System Numbering Plan PGM 106 Flexible button 15 Assigns code for SLT access to Speed Dial Speed Dial Access PGM 112 Flexible button 9 Enables access to Speed Dial feature for a range of stations CO Dial Tone ...

Page 60: ...ne Up to 10 Speed zones can be defined Toll checks based on COS can be applied to zones refer to Ref A Speed Dial bins not allocated to a zone can be accessed by all stations and no toll checks are applied Reference A COS B System Speed Dial Admin Programming Speed Dial Access PGM 112 Flexible button 9 Allows Stations access to System Speed Dial System Speed Zone PGM 232 Allows Stations to access ...

Page 61: ...d for the appearance of the specific Private Line a Loop or Pool keys cannot be used Operation A Private Line operates as a normal CO line except access is limited to stations using a Flexible button to access the CO line Consideration Incoming Private Line calls cannot be answered with Direct or Group Pick up unless the station has an appearance of the Private Line Admin Programming Flexible Butt...

Page 62: ...S buttons users can place consecutive Intercom calls without returning the station to an idle state no need to hang up between calls Operation To use serial calling 1 Press the appropriate DSS flexible button 2 The active call is disconnected and the new call established Reference A Flexible Buttons ...

Page 63: ...t 2 Dial 5 6 3 3 Dial 2 3 4 Dial the Authorization Code intercom dial tone is received and the COS refer to Ref C is temporarily changed Consideration A Flexible button may be assigned to activate Walking COS Releasing the CO line after activating Walking COS terminates Walking COS and the station returns to the original COS Flash may be used to maintain access to a CO line after a call or if a wr...

Page 64: ...m the DKT 1 Press the flashing DND FOR button or dial 5 5 3 Consideration Activating Call Forward refer to Ref A cancels any active Absent Text Message When Absent Text Message is active the DND FOR button will flash as applicable If Pre Set Msg DND is assigned when activating Absent Text Message the station is placed in DND Reference A Call Forward B DND Do Not Disturb C Pre selected Message D Cu...

Page 65: ...0 To program Custom Messages 11 20 from the System Attendant 1 Press the TRANS PGM button 2 Dial 0 5 3 and the message number 11 20 3 Enter the message refer to the Digit Map above up to 24 characters 4 Press the HOLD SAVE button and confirmation tone is heard To activate LCD Messages 1 Press the TRANS PGM button 2 Dial 5 1 3 Dial the 2 digit message code 00 20 4 Press the HOLD SAVE button To canc...

Page 66: ...ATE DD MM Message 03 OUT OF OFFICE RETURN TIME AT HH MM Message 04 OUT OF OFFICE RETURN AT DATE DD MM Message 05 OUT OF OFFICE RETURN UNKNOWN Message 06 CALL Up to 17 digits Message 07 IN OFFICE STA XXXX Message 08 IN A MEETING RETURN TIME AT HH MM Message 09 AT HOME Message 10 AT BRANCH OFFICE Operation To activate LCD Messages 1 Press the TRANS PGM button 2 Dial 5 1 3 Dial the 2 digit message co...

Page 67: ...ithin the FAX CO call time the incoming call will be disconnected An outside caller connected to the FAX CO line will hear ring back tone while the system attempts to detect FAX tone In order to transfer calls from the FAX to a FAX station do not assign CO ring to the FAX Station 107 DISA if assigned to the FAX CO line will override operation of Automatic FAX Transfer operation When the FAX machin...

Page 68: ...ence PGM 160 Flexible button 8 Assigns the preferred hold as System or Exclusive Attendant Recall Timer PGM 180 Flexible button 1 Sets the time the Attendant and holding station ring before the call is dropped Exclusive Hold Recall Timer PGM 180 Flexible button 4 Sets the time a call will remain on Exclusive Hold I Hold Recall Timer PGM 180 Flexible button 5 Sets the time the holding station will ...

Page 69: ...y press the CO line button to access the call When a station enters a conversation in this way a Warning tone can be provided to others in the conversation Consideration When Automatic Privacy is enabled selecting a busy CO line button will return busy tone A station can only override a privacy disabled Station The station will present an Intrusion tone when another Station accesses the line Refer...

Page 70: ...eceive busy tone 2 Use the navigation buttons to expose and select the MONITOR softkey 3 Warning tone is given to the existing conversation and the intruding user can monitor the conversation 4 Select the JOIN softkey to join the conversation 5 Once joined in the conversation use the DROP softkey to disconnect from the call Consideration Barge in is not permitted on a call placed by an Attendant A...

Page 71: ...o scroll through the list 4 To call a displayed number press the OK softkey 5 Select the Lost Call Menu to view CLI MSG Wait numbers A number in the Lost Call list can be answered deleted or saved by pressing the Select softkey Consideration The number of records available to a station is assigned as the Call Log List number and can be from 15 to 50 records The maximum number of records available ...

Page 72: ... to Ref A To retrieve the parked call from a system phone 1 Lift the Handset or press the On Off button 2 Dial the Park location to retrieve the call Consideration If the call remains unanswered for the duration of the Call Park Recall time the station that parked the call will receive a recall For CO line calls if the call is still unanswered then the attendant will receive the recall If the Atte...

Page 73: ...transferring station I Hold Recall Timer PGM 180 Flexible button 5 Sets the time the holding station will ring before the Attendant also receives recall Attendant Recall Timer PGM 180 Flexible button 1 Sets the time the Attendant and holding station ring before the call is dropped 4 8 1 Call Transfer CO line Description A Station user may transfer an active call to a CO line call Operation Unscree...

Page 74: ... Transfer Hold Recall time the transferring station receives recall If the station does not respond to the Recall after the I Hold Recall time the Attendant also receives recall If the call remains unanswered after the Attendant recall time both CO lines disconnected If Answer Supervision is not supported the transferring station does not receive recall CO line to CO line transfers set up an Unsup...

Page 75: ...ial the station number to receive the transfer 3 Replace the handset or go on hook to complete the transfer To transfer an active call from a DKT screened 1 Press the TRANS PGM button the active call is placed in Transfer Hold and intercom dial tone is received 2 Dial the station number to receive the transfer 3 When the station answers announce the call transfer 4 Replace the handset or go on hoo...

Page 76: ...e CO Line with hook flash Reference A Broker s Call B CO line Call Hold Admin Programming Voice Over PGM 113 Flexible button 6 Enables a station to receive a Voice Over call when busy Caller Voice Over PGM 111 Flexible button 22 Enables a station to place a Voice over call to a busy station Transfer Recall Timer PGM 180 Flexible button 7 Sets the time a call will remain on Transfer Hold before rec...

Page 77: ...on exclusive hold and the call waiting is connected 2 Press the HOLD SAVE button to alternate between parties To answer a waiting call after receiving Camp on tone at an SLT 1 Press and release the hook switch Flash 2 Dial 560 To return to the original call at an SLT 1 Press and release the hook switch Flash 2 Dial 560 Consideration While in a Conference receiving a Page or in DND a Station cannot...

Page 78: ...stem Hold Stop Camp on Tone PGM 112 Flexible button 15 Disables camp on tone to the busy station Voice Over PGM 113 Flexible button 6 Enables a station to receive a Voice Over call when busy Caller Voice Over PGM 111 Flexible button 22 Enables a station to place a Voice over call to a busy station ...

Page 79: ...lusive or System the holding station receives recall ring for the I Hold Recall time After the I Hold Recall time a call on Exclusive Hold is placed on System hold and the station and Attendant will receive ring If the call remains unanswered for the Attendant Recall time the call is dropped Operation To place a CO Line on Hold from a DKT 1 Press the HOLD SAVE button once the call is placed in the...

Page 80: ...exible button 1 Sets the time the Attendant and holding station ring before the call is dropped Exclusive Hold Recall Timer PGM 180 Flexible button 4 Sets the time a call will remain on Exclusive Hold I Hold Recall Timer PGM 180 Flexible button 5 Sets the time the holding station will ring before the Attendant also receives recall System Hold Recall Timer PGM 180 Flexible button 6 Sets the time a ...

Page 81: ...Monitor then Join to join the conversation Consideration A station assigned Emergency Intrusion cannot intrude on an Attendant call a station in DND or a station in a networked system If both stations of a Linked Pair are busy the Emergency Intrusion is directed to the Master of the Linked pair If both the Executive and Secretary of a pair are busy the Emergency Intrusion is directed to the Secret...

Page 82: ...ation tone the caller s voice is heard over the called DKT station speaker and the called user can respond Handsfree Consideration Forced Hands free is not supported when calling a Linked pair Station or if the Mobile Extension feature is active Use of Forced Hands free requires the calling station be enabled for Forced Hands free use A Hands free intercom call is considered as an answered call Th...

Page 83: ...connected to the Attendant or Emergency Supervisor station Operation To activate Forced Trunk Disconnect feature 1 Seize a CO line 2 At busy tone and dial 3 Busy line goes to idle and connects to the Station Consideration Forced Trunk Disconnect Feature is only possible for analog CO lines Reference A Emergency Intrusion Admin Programming Emergency Supervisor PGM112 Flexible button24 Assigns the E...

Page 84: ...T user may place the call on Preferred Hold Exclusive or System by a single press of the Hold Save button Pressing the Hold Save button again toggles the Hold to the non preferred Hold state Reference A CO Line Call Hold Admin Programming Hold Preference PGM 160 Flexible button 8 Defines the preferred Hold Exclusive or System ...

Page 85: ... an SLT 1 Press and release the hook switch 2 Dial the Hold code 5 6 0 To access a held intercom call from the holding station 1 Return to idle the station will receive recall for the held Intercom call 2 Lift the handset Consideration A held intercom call is only available to the station placing the call on Hold A held intercom call will be released if not answered by the holding station in the I...

Page 86: ...ttendant or to a camped on party SLT ports connected with MOHU can be used as the music source Reference A CO Line Call Hold B Automatic Hold C Intercom Call Hold Admin Programming CO Line MOH PGN 142 Flexible button 6 Assigns the MOH source for the CO line Music Type PGM 171 Flexible button 2 Assigns the system MOH source Attendant Call Queue PGM 160 Flexible button 1 Assigns source for ringback ...

Page 87: ...in within the ICM Dial Tone timer Whether dialing On or Off hook subsequent digits must be dial in the inter digit time or error tone is received and the LCD displays Dialing too late Admin Programming Auto Speaker Selection PGM 111 Flexible button 1 Enable the speakerphone to activate when a digit is dialed or button pressed ICM Dial Tone Timer PGM 181 Flexible button 7 Sets the duration the user...

Page 88: ...ve ring immediate or delayed for the call The covering station can answer the call using the Call Coverage button terminating ring at other stations Once answered the LED of Call Coverage buttons for the station at any covering stations will extinguish Operation To assign a Flexible button for Call Coverage at the covering DKT 1 Press TRANS PGM button 2 Press the desired Flexible button 3 Press TR...

Page 89: ... in DND no audible ring will be heard Call coverage is not available for Hunt group members Call Coverage applies to all calls to a covered station or group Reference A Station User Programming B Flexible buttons Admin Programming Station Call Coverage PGM 113 Flexible button 18 Enables Call Coverage for the Station Group Call Coverage PGM 191 Enables Call Coverage and sets delay ring ...

Page 90: ...hing Call Back button and the LCD will indicate the message status When the station responds to a Station Message Wait an intercom call is placed to the station that left the message A station can receive a maximum of five 5 Station Message Waits Stations attempting to activate additional Message Waits to a station with five station messages will receive error tone In addition to the flashing Call...

Page 91: ...message wait will connect the user to the station s mailbox and the greeting is played The user may hang up to leave a Station Message Wait or after the greeting may leave a voice message If a voice message is left the Station Message Wait is cancelled and the Voice Message is registered In either case the station receives the message Placing a call to a station after leaving a Station Message Wai...

Page 92: ... 1 hour Operation To use the ISDN time and date for the system from the Attendant 1 Press the TRANS PGM button 2 Dial 0 4 6 3 Dial 1 to enable or 0 to disable 4 Press the HOLD SAVE button Consideration This feature may be set at the Attendant Station or through Admin For an analog CO line the time and date is sent as part of the CLI Reference A Attendant Admin Programming PX Time Day Month PGM 161...

Page 93: ...toggle DND from an SLT 1 Lift the handset 2 Dial 5 5 3 Consideration Pressing the DND FOR button with Call Forward or Absent Text Message active will deactivate the forward or message and will not activate DND When a station is assigned as part of a Preset Call Forward chain and is in DND mode the call is sent to the next station in the Call Forward chain The user must record a greeting for calls ...

Page 94: ...tem Numbering Plan PGM106 Flexible button 10 Assigns the code to activate DND Do Not Disturb PGM 111 Flexible button 3 Assigns DND to a range of Stations DND Forward to Voice Mail PGM 113 Flexible button 19 Assigns calls to forward to the Voice Mail when the station is in DND ...

Page 95: ...select to hear the caller by pressing the Call Screen button Operation To assign a Call Screening button 1 Press the Trans PGM button 2 Press the desired Flexible button 3 Press the Trans PGM button 4 Dial the Call Screen button code 48 5 Dial 1 for Ring mode Dial 2 for Speaker mode confirmation tone is received 6 Press the Hold Save button To activate deactivate Call Screening while idle 1 Press ...

Page 96: ...ening does not operate while the keyset is busy or in DND Reference A Incoming VMIB Mailbox B Call Forward C Station Call Forward Preset D DND Admin Programming VMIB Access PGM 113 Flexible button 2 Permits the Station access to the VMIB and a voice mail box Do Not Disturb PGM 111 Flexible button 3 Assigns DND to a range of Stations DND Forward to Voice Mail PGM 113 Flexible button 13 Assigns call...

Page 97: ...atus for the Mailbox Numbering Plan Dial codes shown below for one button feature access Paging codes including Meet Me Internal All Call Page Meet Me Page External Page Zone All Call Page Int Ext SMDR Account Code Enter Call Forward must include type and destination Cancel DND FWD Pre MSG ACD Reroute Alarm Reset Group Call Pickup Night Answer Call Park Direct Call Pickup CO Line Group if allowed ...

Page 98: ...ss the Flexible Button to be assigned 3 Enter the CO line CO line Group or station number 4 Press the HOLD SAVE button To assign Telephone Number 1 Press the TRANS PGM button 2 Press the Flexible Button to be assigned 3 Press the TEL NUM soft button 4 Enter the desired telephone number 5 Press the HOLD SAVE button To assign a code from the System Numbering Plan 1 Press the TRANS PGM button 2 Press...

Page 99: ...ferences for additional information reference the feature assigned to the Flexible button Admin Programming Flexible Button Assignment PGM 115 Assigns functions to Flexible buttons CO Programming PGM 112 Flexible button 6 Permits a user to assign CO lines and CO line Groups to the DKT ...

Page 100: ...ress the TRANS PGM button 2 Dial code 7 5 3 The Station Answer mode should be displayed on the LCD 4 Dial 1 Speaker mode or 0 Headset mode To assign device to ring 1 Press the TRANS PGM button 2 Dial code 7 6 3 The Station Answer mode should be displayed on the LCD 4 Dial 1 for Speaker ring only 2 for Headset only 3 for Both Consideration Page announcements are always received over the DKT speaker...

Page 101: ...Down buttons to select a Call Forward type Station Off net speed Mobile extension VMIB Voice Mail VM group 4 Press the HOLD SAVE button the system saves the Agent s station configuration and the Hot Desk returns to inactive Consideration An inactive Hot Desk station displays DUMMY STATION xxx where xxx is the physical station number of the Hot Desk station A Hot Desk station only allows login oper...

Page 102: ...urn to the inactive state If the Hot Desk Agent station number is an ACD group member logging in to a Hot Desk also logs the Agent in the ACD group Reference A Station User Programming B Station Groups C Do Not Disturb DND D VMIB Voice Mail E External Voice Mail Admin Programming Station Id PGM 110 Flexible button 1 Assigns the type of station Dummy Station PGM 112 Flexible button 23 Assigns Hot D...

Page 103: ...er may select to use English as the display language Operation To Select an LCD language 1 Press TRANS PGM 2 Dial 7 for Supplementary User Programs 3 Dial 1 to change the LCD Language Consideration If the system is initialized the LCD language will return to the system language Admin Programming LCD Language PGM 169 Flexible button 3 Establishes the language displayed in LCDs system wide ...

Page 104: ...nsmission audio while on a call 1 Press the MUTE softkey 2 The DKT is muted and the MUTE softkey changes to SPEAK The connected party will not be able to hear audio from the muted station To restore transmission 1 Press the SPEAK softkey 2 Mute is terminated and the connected party can hear the station user Consideration When changing from the speakerphone to the handset mute is released When pres...

Page 105: ...rns to idle One Time DND is terminated Operation To activate One time DND from a DKTU 1 While on an active Intercom call or connected to a CO line press the DND FOR button 2 The station enters DND and muted ring for any second call is terminated 3 The station must be allowed DND to activate One Time DND Reference A Do Not Disturb DND Consideration The user must have VMIB Access enabled and record ...

Page 106: ...on 2 Dial 1 the Station Relocation Backup code 3 Unplug the station To retrieve stored station attributes 1 Plug the phone in at the new location 2 Press the TRANS PGM button 3 Dial 2 the Station Relocation Retrieve code 4 The Station Attributes are copied to the current station location Consideration All information for the port of the destination station will be retained so that it may be copied...

Page 107: ...nblock dialing dial all digits then send or send each digit when dialed Dial 1 On or 0 Off DKT 5 SMS NOTICE DISPLAY Not used DKT w LCD 6 SCROLL SPEED Not used 7 EAR MIC HEADSET Enable Disable operation of an external mic headset Dial 1 On 0 Off DKT 8 ICM BELL Dial 2 digit ring tone 01 15 tone heard DKT 9 CO BELL Dial 2 digit ring tone 01 15 tone heard DKT 1 RING PTT GROUP Not available for ipLDK 6...

Page 108: ...ORD PAGE MSG Record a Page Message dial and record All 6 ERASE USER GREETING Delete the User Greeting All 7 ERASE PAGE MSG Delete the recorded Page Message All Outbound Notify Menu Menu for Out call notification of new VM Email Notify Menu Menu for E Mail notification of new VM Record User Name Record the Company Directory User Name 6 ANNOUNCE Erase User Name Delete the recorded User Name 1 LCD DI...

Page 109: ...m desired 4 Follow the entry instructions in the chart above 5 Press the HOLD SAVE button or for an SLT flash 6 Confirmation tone is received and the new value stored Consideration After a menu is programmed the previous menu list is displayed on the LCD Pressing a Flexible button after the TRANS PGM button activates Flexible button programming refer to Ref B Pressing the TRANS PGM button moves to...

Page 110: ...all remains in queue until answered the caller disconnects or the Overflow timer expires If the timer expires the call is routed to the Overflow destination ACD Hunt Group Calls are sent to the group by dialing the pilot number UCD Hunt Group number or assigning CO lines to directly ring to the group Calls are directed to the station in the group that has been idle for the longest time If all stat...

Page 111: ...ed to repeat at intervals of the 2nd Announcement timer until the call is answered or disconnected When a station completes a Hunt Group Terminal Circular or ACD the station is held busy to Hunt Group calls for the Wrap up timer allowing the user to complete paperwork etc After the expiration of the timer the station is returned to idle for Hunt Group calls In addition Hunt Group stations may be a...

Page 112: ...if the number of queued calls exceeds the Queued Call limit new incoming CO line calls are disconnected The ipLDK 60 communicates with an external VM using in band DTMF Reference A VMIB Announcements B Music on Hold C DND D Call Forward E Call Pick Up F Transfer G ACD Supervisor H ACD Statistic Reports I External Voice Mail Admin Programming Hunt Group Assignment PGM 190 Assign Hunt Group and memb...

Page 113: ...t Duty code or a Flexible button assigned as a UCD DND button to go On and Off duty for a specified ACD Group To toggle Agent On Off Duty 1 Press the TRANS PGM button 2 Dial 8 7 the Agent Duty UCD DND code 3 Dial the ACD Group Number 4 Press the HOLD SAVE button Once On duty the LCD display of the DKT will display the queued call count for the ACD Group Also if the station has a DSS button for the...

Page 114: ...visor to view group status view and modify queued call routing view and modify the status of Agents and request output of ACD Reports refer to Ref A To view ACD group Status 1 Press the idle ACD Status button 2 The Supervisor Menu displays 1 ACD STATUS 2 ACD DATABASE 3 ACD DUTY ACD PRINT 3 Dial 1 the ACD Group status displays as below use the VOL UP VOL DWN button to scroll Total Calls Average Cal...

Page 115: ...Off Duty or 1 for On Duty To output Agent Statistics Report from the ACD Agent Duty menu 1 Dial the Agent DUTY PRINT code 2 Press the key or key for a next ACD Agent 3 Press the CLEAR softkey to clear the database after the print which eliminates overlap of future outputs 4 The system outputs the Agent report refer to Ref A To output the ACD Statistics report from the Supervisor menu 1 Dial the AC...

Page 116: ...ture Description and Operation Manual 108 D Flexible Buttons Admin Programming Station Hunt Groups PGM 190 Assigns group type and member stations ACD Group Attributes PGM 191 Assigns characteristics of the ACD Group ...

Page 117: ...UP INFORMATION 620 GRP Date 05 15 02 Time 05 40 07 Total Calls 2 Unanswered Calls 2 All STA Busy Count 2 Average Ringing Time 00Min 00Sec Average Service Time 00Min 00Sec All STA Busy Time 01Min 17Sec Calls in Queue Now 0 The on demand ACD Agent Report includes the following statistics for the selected Agent Total calls Number of unanswered calls Average ringing time before answer Average service ...

Page 118: ...eaning tilt Start of ACD statistics output equal Delimiter between data 1 ACD Group number 2 Total call counter 3 Unanswered call counter 4 All busy counter 5 Average ringing time in seconds 6 Average call service time in seconds 7 Total busy time in seconds 8 Number of current queued calls 9 Longest queued time 0 Average queued time lf Line Feed 0x0A cr Carriage Return 0x0D Consideration When per...

Page 119: ...g of ACD statistics ACD Print Timer PGM 161 Flexible button 10 Defines the interval between ACD reports ACD Clear Database after Print PGM 161 Flexible button 11 Enables deleting the database after a print out RS232 Port Settings PGM 174 Defines characteristics of the system RS 232C port Print Port Selection PGM 175 Assigns the printer port to receive the reports ...

Page 120: ...n the system and the external VM system is achieved via in band DTMF signaling The system will send DTMF signals informing the external VM of the characteristics of the call DTMF digit strings are assigned in the VM Dialing Table to various functions allowing the external VM to respond appropriately to the call Consideration Reference A Hunt Groups Admin Programming Station Hunt Groups PGM 190 Ass...

Page 121: ...a unique station number regardless of Intercom Tenancy Group assignments The Intercom Tenancy Group Attendant can be any station in the system and is not required to be a member of the group When the Attendant of an Intercom Tenancy Group sets the Day Night Weekend mode it will affect only their assigned Intercom Tenancy Group Reference A Pick Up B Call Transfer C Day Night Service D Attendant Adm...

Page 122: ... allowing participants to determine if a party has entered or left Once a Conference Room is activated it remains active until the user or Attendant closes deletes the room There are nine 9 Conference Rooms available and each can support 15 participants A Flexible button can be assigned to access a Conference Room and will display the status of the room On active Off closed flashing In use Operati...

Page 123: ... a Conference Room An analog CO line must provide disconnect supervision and the Open Loop Detect timer must be properly set for a call to be transferred to a Conference Room or for a DISA caller to join the room To join a Conference Room directly from a DID line the Conference Room must be defined as the destination in the DID DISA Destination Table The LED of a Conference Room button will displa...

Page 124: ...Issue 2 2 Feature Description and Operation Manual 116 Assigns destinations for DID Type 2 conversion DID DISA Destination PGM 167 Assigns destination for DID DISA call that encounter error busy DND etc ...

Page 125: ...all press the CONF softkey the existing call will be put on HOLD and the intercom dial tone will be heard 2 Place a call to the desired party as normal and announce the conference 3 When the call is answered press the CONF softkey 4 To add parties repeat steps 2 and 3 5 When all parties have been called press the CONF softkey again all parties will be connected to the call Consideration The CONF b...

Page 126: ...ed 3 Dial 5 8 Consideration Page Time out is not applied to a Paging Conference When the second party joins the Page Conference Meet Me Page is disabled When the Page originator disconnects from the Page the Page Zone s is returned to idle and the second paging party is disconnected Any station can access a Page Conference once initiated even if the station is denied access to Paging Admin Program...

Page 127: ...he intercom dial tone is received and the active call is placed on exclusive hold 3 Place the second call and announce the conference 4 Momentarily press the hook switch twice within 2 seconds to establish a conference Consideration A station that is busy in DND or other non idle state cannot be added to a conference When pressing the hook switch with an active call places the call on exclusive ho...

Page 128: ... Operation To set up a Broker s Call from a SLT perform the following Steps 1 Place or receive first call 2 Momentarily press the hook switch the intercom dial tone is received and the active call is placed on exclusive hold 3 Place the second call 4 Momentarily press the hook switch to switch between calls Consideration When pressing the hook switch with an active call places the call on exclusiv...

Page 129: ...e Unsupervised Timer multiplied by the dialed digit For example if the Unsupervised Conference timer is 5 minutes and the user dials the digit 4 the timer will extend to 20 minutes 4 multiplied by 5 minutes Operation To establish an Unsupervised Conference at the conference initiator 1 During a conference press the CONF softkey 2 The CONF button if assigned flashes and the Unsupervised Conference ...

Page 130: ...ISA B Multi party Conference C Transfer D Hold Admin Programming System Numbering Plan PGM 109 Flexible button 6 Assigns the Unsupervised Conference Timer Extend Code Unsupervised Conference Timer Extend Enable PGM 160 Flexible button 18 Enables extending an Unsupervised Conference Unsupervised Conference Timer PGM 182 Flexible button 6 Sets the Timer for an unsupervised CO to CO connection Busy E...

Page 131: ...l Call Page Internal External Flexible buttons of a DKT may be assigned to access a Page Zone Operation To initiate a Page announcement 1 Lift the handset 2 Dial the desired Page Zone code 3 After the Page Warning tone if assigned make the desired announcement 4 Replace the handset to return to idle Consideration When External Page is required appropriate external equipment should be attached to t...

Page 132: ...aking a Page announcement the Station receives muted ring A CO Line activating Park and Page is answered using the Park Pick up procedure and cannot be accessed via Meet Me Page Reference A DND B External Control Contacts C Meet Me Page D Page Conference E Park and Page Admin Programming Paging Timeout Timer PGM 181 Flexible button 10 Sets the time out for Paging Page Access PGM 111 Flexible butto...

Page 133: ... 2 Dial 5 4 4 Meet me Page code 3 An internal call is established with the paging party and the Page Zone returns to idle Consideration The user must respond to the Meet Me request within the Paging Time out Reference A Internal External Zone and All Call Paging B DISA Admin Programming System Numbering Plan PGM 106 Flexible button 4 Assigns the code for response to Meet Me Paging Timeout Timer PG...

Page 134: ... warning tone audio from the WIT 300 is sent to the Internal Zone 3 Release the button to terminate the PTT Page Consideration Page Time out is not applied to a Push to talk Page Any Internal Page Zone can be assigned for Push to talk Conference Page Zones cannot be assigned for Push to talk To access PTT paging the station must be permitted access to system paging A station which is in DND or bus...

Page 135: ...GM button 2 Press the desired Flexible button 3 Dial the desired Page Zone code 4 Dial Message number 001 070 5 Press the HOLD SAVE button To activate VMIB SOS paging 1 Press the assigned VMIB SOS Page Flexible button Consideration SOS Page is only available to a DKT using a Flexible button assigned for VMIB Page Message The VMIB Page Message for SOS Paging must be recorded by the Attendant before...

Page 136: ...essage is played over the Page Zone s 4 Hang up the handset to return to idle To delete a VMIB Page Message 1 Press the TRANS PGM button 2 Dial 6 7 the recorded message is deleted Consideration When trying to initiate a page without lifting handset LIFT HANDSET TO PAGE is displayed on the LCD This eliminates the potential feedback from the Station speakerphone A VMIB Page Message is subject to Pag...

Page 137: ...nternal Page zones Page Warning Tone PGM 161 Flexible button 4 Enables a beep tone prior to page audio Paging Timeout Timer PGM 181 Flexible button 10 Sets the time out for Paging VMIB Access PGM 113 Flexible button 2 Permits the Station access to the VMIB and a voice mail box ...

Page 138: ... to retrieve the call To record a User Name Greeting 1 Press the TRANS PGM button or dial 563 2 Dial 6 and follow the voice prompts to record a Name greeting 3 Press the Hold Save button to store the Name greeting Consideration The User Voice Mailbox greeting should instruct the caller to dial 8 to page the user A User Name Greeting must be recorded The Station must be configured for Park and Page...

Page 139: ...ecretary assignment Operation To activate Executive Secretary Forward from the Executive s DKT 1 Press the DND FOR button Consideration An Executive may have multiple Secretaries and a Secretary may have multiple Executives Each forms a separate Executive Secretary pair If the Secretary is busy when a call is received for the Executive the caller will receive busy tone The Secretary may override t...

Page 140: ...Flexible button 2 Enables all Executive CO calls to forward to the Secretary Call Exec If Sec DND PGM 229 Flexible button 3 Assigns Executive calls to the Secretary in DND to route to the Executive Executive Grade PGM 229 Flexible button 4 Assigns the grade to an Executive ICM Call To SEC PGM 229 Flexible button 5 Enables all Intercom calls to the Executive to forward to the Secretary ...

Page 141: ...intercom calls Consideration A station can be linked with only one station Any combination of DKTs and SLTs may be assigned as Linked pairs A DSS Console Door Phone Box or Port Blocked Station may not be assigned as a linked pair station Linked pair stations are treated as having a single station number for all features including LCD displays station programming ADMIN access ACD statistics SMDR et...

Page 142: ... system dial tone When SMS is supported the system can be configured to send an SMS message to notify the mobile user of new Voice Mail messages The mobile user can access the Voice message through the Voice Mail remote access procedure refer to Ref H The mobile phone number and CLI may be registered by the user or in the system Admin The user can activate Mobile Phone Support from the Mobile by c...

Page 143: ...rnal call from a mobile extension through the ipLDK system the system sends the CLI associated with the station and the mobile extension cannot use the transfer feature If the call is not answered in the DID DISA No answer time the ipLDK will reroute the call based on the DID DISA No Answer Destination or the call may be rerouted by the GSM network depending on which timer is shorter This feature ...

Page 144: ...ng D DID Calls E Call Transfer F Mobile Phone Remote Menu G SMS External H Remote VMIB Mailbox Control Admin Programming ISDN line CLI Transit PGM 143 Flexible button 7 Assigns the CLI received by the mobile for ipLDK calls Mobile Extension Table PGM 236 Register activate and configure characteristics of Mobile Extension Support SMS Settings PGM 291 Configures the SMS Service Center information SM...

Page 145: ...ber of the associated station the system provides internal dial tone 2 Dial the Remote Menu code 1 3 Dial the desired Control code as below 1 Activate Mobile extension 2 Deactivate Mobile extension 3 Fwd to VMIB 4 cancel Fwd to VMIB 5 Activate UCD DND Agent log out 6 Deactivate UCD DND Agent log in 4 Hang up Consideration The mobile phone must be registered prior to attempting to call the system R...

Page 146: ...ation to activate a contact to open the door Operation When the Alarm activates the system sends the alarm signal to assigned stations To terminate the alarm signal from an idle station assigned to receive the alarm 1 Dial 5 6 5 2 The alarm signal will be terminated at all assigned stations Consideration The external alarm contacts should be dry no voltage current source connected and connected as...

Page 147: ...number 4 Press the HOLD SAVE button 5 After returning to idle the selected background music is sent to the External Page port To transmit background music to an Door Phone from an Attendant 1 Press the TRANS PGM button 2 Dial 0 7 5 3 Dial the background music channel number 4 Press the HOLD SAVE button 5 After returning to idle the selected background music is sent to the Door Phone Consideration ...

Page 148: ...tivate the Chime Bell 1 Press Chime Bell button at a station as to activate a Chime Bell Consideration The ring stops when Chime Bell Timer expires A muted Chime Bell is used if the receiving station is busy Chime Bell is available only to DKTs Reference A Station User Programming B Flexible Buttons C External Loud Bell Admin Programming Chime Bell Station Pair PGM184 Flexible button 1 Assigns the...

Page 149: ... receive calls from a CO line and cannot be a party in a conference refer to Ref B call A Door Phone can be assigned to receive Page announcements refer to Ref C To receive a Door Phone call the station must be assigned ICM Box Signaling After the ICM Box timer expires an unanswered Door Phone call is terminated In certain regions TELKOM or ISRAEL for an SLT to receive Door Box signals a DSS butto...

Page 150: ...142 Assigns Door Box DSS button to stations ICM Box Music Channel PGM 171 Flexible button 3 Assigns the BGM Music source for the Door Phone box ICM Box Timer PGM 181 Flexible button 6 Sets the duration a Door Phone box call will signal assigned Stations ...

Page 151: ...operate as an External Night ring Contact as well as a LBC contact In the Night mode the Loud Bell Contact will follow Night ring assignments refer to Ref B An external ringing device should be attached to the contacts Reference A Universal Night Answer UNA B Ring Assignments Admin Programming CO Ring Assignment PGM 144 Assigns the ringing destination for a Normal CO Line External Control Contacts...

Page 152: ...in Programming External Control Contact PGM 168 Defines the function of each contact Door Open Timer PGM 181 Flexible button 5 Sets the duration a Door Open contact will remain activated 10 5 3 External Page Control Description An External Control Contact may be assigned to activate when an External Page Zone is accessed This is often used to connect external paging equipment to or activate a pagi...

Page 153: ...utton 3 Press the TRANS PGM button 4 Dial 8 and the In Room group number 01 10 5 Press the HOLD SAVE button To activate or deactivate In Room indication from the Supervisor station 1 Press In Room Indication button 2 Press the HOLD SAVE button Consideration If Supervisor station is not Idle In Room Indication button does not work Pressing the In Room button at a station other than the Supervisor w...

Page 154: ...ation Attendants and stations allowed Admin access cannot be blocked Both stations of a Linked pair are blocked if ether is blocked A station connected to a blocked port is blocked from all use including Emergency calls Reference A Emergency Calling Service B Linked Pairs Admin Programming Station Port Block PGM113 Flexible button 15 Assigns stations to be blocked ...

Page 155: ...ed 1 to 98 minutes after which the failure notification is terminated or the notification can be set to 0 requiring the Attendant to call the station to cancel the notification Operation To set the Alarm time at the station 1 Press the TRANS PGM button 2 Dial 4 1 3 Dial the alarm time as four 4 digits in 24 hour format 00 00 to 23 59 4 Dial to have the alarm repeat on a daily basis 5 Press the HOL...

Page 156: ...rm is registered at a station a is displayed in front of the time of day in the LCD If the system is equipped with a VMIB the Wake up greeting is played three times followed by MOH A timed notification is terminated when the Wake Up Ring Fail timer expires or the Attendant calls the station Reference A Attendant Positions B VMIB System Greetings Admin Programming Wake up Fail Ring Timer PGM 182 Fl...

Page 157: ...h maximum 9 7 Caller selects desired match and call is placed To record a User Name Greeting 1 Press the TRANS PGM button or dial the SLT Program Access code 563 2 Dial 6 and follow the voice instructions to record the Name Greeting 3 Press the Hold Save to store the greeting Consideration The first and last name of each system user or virtual mailbox must be defined and a Name greeting recorded T...

Page 158: ...rtual Mailbox First Name PGM 129 Flexible button 22 Assigns the Virtual Mailbox first name in the Company Directory Virtual Mailbox Last Name PGM 129 Flexible button 23 Assigns the Virtual Mailbox last name in the Company Directory CCR PGM 228 Defines the destination for a dialed digit as the Company Directory ...

Page 159: ... 5 4 5 Press the HOLD SAVE button To record a conversation while on a CO line call 1 Press the Record button or softkey 2 The conversation is record To stop recording 1 Press the Record or Flash button or hang up 2 Conversation recording stops and the message is saved Consideration Users should announce the recording no recording tone is provided During a recording the RECORD button flashes to ind...

Page 160: ...t Recalls and transferred calls are not sent to the Auto Attendant The CO line must be assigned for DISA service for proper operation otherwise the system will not recognize incoming digits and will disconnect after playing the announcement If the CO line is assigned to ring at multiple stations the call is not sent to the Auto Attendant Reference A VMIB System Greetings and Prompts B CCR C DISA A...

Page 161: ...y 074 The time has expired 075 Please try again 076 Your call will be transferred to the Attendant 078 To record your greeting press the pound key 079 Record your greeting 080 Enter your password followed by the pound key 081 Station is busy 083 Off net Call Forwarded station 084 Do Not Disturb 085 The station is not answering 088 Main Menu To listen to your messages press one To record your greet...

Page 162: ... Press the SPEED button while the message is playing To record a greeting from remote CCR access 1 Dial the digit assigned for Remote record access in the CCR Table 2 Dial the System Attendant Authorization code 3 Dial the System Greeting number 00 70 and follow the recording instructions 4 Dial to start recording 5 Press the to save the recording Consideration Pressing the On Off button while rec...

Page 163: ...SA D DID E VMIB Voice Mail Admin Programming VMIB Message Retrieve Date Time PGM 113 Flexible button 9 Enables playing the Time Date stamp for VMIB voice messages VMIB Access PGM 113 Flexible button 2 Permits the station access to the VMIB and a Voice mail box CCR Table PGM 228 Configures destinations for a CCR Table ...

Page 164: ...ete the Transfer 5 The transferred party receives the User Greeting for the station To leave a voice message for a station 1 After the User greeting and beep tone record your message 2 Hang up to send the message Consideration For proper operation the Voice Mailbox user should record a User Greeting Direct transfer to the mailbox of a station in a networked system is not allowed When the recorded ...

Page 165: ...VMIB timer PGM 181 Flexible button 20 Sets the time calls will forward to the user s VMIB voice mailbox Flexible DID Table PGM 231 Assigns destination for DID type 2 conversion VMIB Access PGM 113 Flexible button 2 Permits the Station access to the VMIB and a voice mail box Station Voice Mailbox Attributes PGM 127 Defines characteristics of the Voice mailbox VMIB User Record Timer PGM 181 Flexible...

Page 166: ... is played the call is disconnected or returned to the previous announcement Consideration An announcement Only Mailbox must be assigned with VMIB access Reference A Park and Page B User Greeting Admin Programming Station Mailbox Attributes Announce Only PGM 127 Flexible button 2 Assigns code for Announce Only operation Station Mailbox Action After Announce PGM 127 Flexible button 3 Assigns destin...

Page 167: ...dministration menu is played To add a mailbox press 1 To delete a mailbox press 2 To reset a mailbox password press 3 To record a mailbox greeting press 4 To record a broadcast message press 5 To record a mailbox name press 6 To Add a mailbox 1 Press 1 2 Enter the Mailbox 3 Enter the COS 1 5 4 Press 1 to confirm or to cancel To Delete a mailbox 1 Dial 2 2 Dial the Mailbox 3 Dial 1 to confirm or to...

Page 168: ...cancel Consideration An Administrator cannot access Private messages in another mailbox When deleted all recordings associated with a mailbox are erased as well as any Names assigned The mailbox settings are returned to there default with VMIB access disabled Reference A Virtual Mailbox B Incoming VMIB Voice Mail C Recording User Greeting D Company Directory Admin Programming Station Voice Mailbox...

Page 169: ...B to manage voice messages 1 Press the Call Back button or dial 5 5 7 2 If requested enter the Voice Mail password and 3 The user hears the Main Menu To Listen to your Message press one To record your greeting press two To send a message press three For personal options press four To access another mailbox press pound 4 Dial 1 and follow Voice instructions to manage your Voice Mails Play messages ...

Page 170: ...the message is maintained in the sending user s mailbox Reference A CLI Message Wait B Station Message Wait Call Back C External VM Group Admin Programming System Numbering Plan PGM 104 Flexible button 17 Assigns code for Message Wait response from SLTs Station Type PGM 110 Flexible button 1 Defines the type of station equipment for the Station VMIB Access PGM 113 Flexible button 2 Permits the Sta...

Page 171: ...Issue 2 2 Feature Description and Operation Manual 163 Class of Service settings for Voice mailboxes including Msg retention and Msg marking Confirm Private or Urgent ...

Page 172: ...For proper operation the CO Line used for outbound call notification should provide answer and disconnect supervision For e mail notification an SMTP e mail account must be established for the system to send mails The SMTP e mail account information must also be configured in the ipLDK 60 Reference A Incoming VMIB Voice Mail Admin Programming VMIB Access PGM 113 Flexible button 2 Permits the Stati...

Page 173: ...sage while listening to or after the message is played 1 Press 5 to reply to the current message 2 Follow the voice prompt instructions to record your reply and press when done Consideration Reply is only available for messages from other internal Voice Mail users The user to receive the reply must have VMIB access A user recorded message comment can be added to the message before replying to or f...

Page 174: ...request plays 2 Follow the voice prompt instructions to forward the message Consideration The receiving station must have a Voice Mailbox Messages can be copied only to another Mailbox A user recorded message can be added to the message before forwarding a message The user must listen to the entire message before forwarding Reference A Incoming VMIB Voice Mail B Add a comment message Admin Program...

Page 175: ...tkey the record prompt plays 2 Follow the voice prompt instructions record a message that is added to the beginning of the current message 3 Listen to the current message with the comment message added 4 Forward the message Consideration The receiving station must have a Voice Mailbox Reference A Incoming VMIB Voice Mail B Forward A Message C Message Reply Admin Programming VMIB Access PGM 113 Fle...

Page 176: ...ions to record and send the message Consideration The message may be sent to an individual mailbox or a distribution list of mailboxes Before selection a distribution list must be created under the Personal Options of the Voice Mailbox The user may search the Company Directory to select a mailbox to receive the message Reference A New Message Notification B Managing Personal Options C Dial by Name...

Page 177: ...ons to edit distribution lists 3 Dial 1 to edit distribution lists 4 Enter the Distribution List number 1_5 5 To add press 1 then the mailbox number To delete press 2 then the mailbox number To listen to the mailboxes in a list press 3 Consideration A user must have VMIB Access Reference A Forward a Message B Sending a Message C Managing VMIB Voice Mail Admin Programming VMIB Access PGM 113 Flexib...

Page 178: ...x or routed automatically through the DID DISA or CCR features Consideration VMIB Access must be enabled for the Virtual Mailbox to receive calls Reference A Direct Inward Dialing DID B Direct Inward System Access DISA C Caller Controlled Routing CCR Admin Programming Virtual Mailbox Attributes PGM 129 Assigns characteristics of the Virtual Mailbox including notification and COS Voice Mailbox COS ...

Page 179: ...2 The User Greeting is played 3 While listening to the User Greeting dial to receive the password request 4 Enter the Mailbox password code followed by 5 The Main Menu is heard 6 Use the appropriate code for the desired function Consideration Dialing while in a sub menu will return the caller to the main control menu If the user does not dial a digit in the Inter digit time the connection is dropp...

Page 180: ... station 1 Press the Callback button or dial 5 7 1 2 Dial 2 during or after the Main Menu 3 Follow Voice prompts to Play a Greeting Record a Greeting Delete a Greeting 4 After the record greeting prompt any existing greeting is played 5 Dial and start recording after the beep Consideration There is no time limit on an individual User Greeting When recorded the Temporary Greeting is played To rever...

Page 181: ...eturn to the call To enter an Account Code with an Account Code button while connected to a CO line 1 Press the Account Code button 2 Dial the code max 12 digits 3 Dial to complete the entry To enter an Account Code prior to placing a call 1 Press the Account Code button 2 Dial the code max 12 digits 3 Dial to complete the entry Intercom dial tone is received and a CO line may now be accessed Cons...

Page 182: ... 0003 100 001 00 00 20 25 05 08 18 11 R100 RING 00 04 DID call is received at Station 100 rings for 4 seconds and is disconnected NO STA CO TIME START DIALED 0004 102 002 00 01 20 25 05 08 18 37 R103 RING 00 04 DID call is received at Station 102 via unconditional call forward to STA 103 rings for 4 seconds and is disconnected NO STA CO TIME START DIALED 0005 621 008 00 00 20 26 05 08 13 02 G620 R...

Page 183: ...the TRANS PGM button 2 Dial 0 1 1 8 The lost call count is cleared is printed and the count reset Consideration Detailed Lost Call records are not stored only summary statistics are stored for use with Traffic Analysis Intercom calls are not monitored for the Lost Call report Reference A Hunt Group 2 6 B DID C SMDR Station Message Detail Recording Admin Programming SMDR Print Enable PGM 177 Flexib...

Page 184: ...ed CO line field 8 digit call duration field HH MM SS 8 digit year month and day YY MM DD 5 digit time of day call originator field 1 digit call identification digit first digit in digit dial field 18 digit collected dial digit field 2 digit account group number field 5 digit pulse metering count field 10 digit call cost field 12 digit account code field NO STA CO TIME START DIALED ACT CNT COST AC...

Page 185: ...d can be the user dialed digits or the digits dialed by the system after LCR conversion Intercom calls which will include Hunt group calls SMS and Paging activity must be separately enabled for storage and real time output Call Park will generate two SMDR records one to park the call and one when the parked call is picked up or recalls The duration the call remains parked is not separately provide...

Page 186: ...port Call Summary Report Hourly Call Report H W Unit Usage Summary Report CO Summary Report Hourly CO Report Reports for each report can be printed or the All Summary Traffic Reports can be selected to print the Call H W and CO Summary reports Summary Traffic Reports cover one of five Analysis periods selected at time of print 1 Today s peak activity hour within 24 hours 2 Yesterday s peak activit...

Page 187: ...ware Usage Summary Report 0128 CO IP Summary Report 0129 Hourly CO IP Report 3 Select the Analysis Period or CO Group using the Volume controls 4 Press the HOLD SAVE button Consideration The output of All Summary Reports generates Attendant Traffic Call Summary H W Unit Usage Summary and CO Traffic Summary Reference A Attendant Position B SMDR Admin Programming RS232 Port Settings PGM 174 Defines ...

Page 188: ... Attendant Calls Ans Calls Answered Calls answered during the Analysis period Calls Abdn Calls Abandoned Calls abandoned before answer by the Attendant does not include calls abandoned while on hold Call H Abdn Calls Abandoned from Hold Calls abandoned while on hold Calls Held Number of calls placed on hold by the Attendant Time Avail Time Available Time attendant was available to handle new calls...

Page 189: ...ture Description and Operation Manual 181 Admin Programming RS232 Port Settings PGM 174 Defines characteristics of the system RS 232C port Print Port Selection PGM 175 Assigns the printer port to receive the reports ...

Page 190: ...r Number of Calls Completed Last Hour 13 00 14 Today Peak 10 00 141 Yesterday Peak 10 00 119 Today Total 413 Yesterday Total 970 Operation To print the Call Summary Report from the System or a Main Attendant 1 Press the TRANS PGM button 2 Dial 0 1 2 5 To print the Call Hourly Report from the System or a Main Attendant 1 Press the TRANS PGM button 2 Dial 0 1 2 6 Consideration The Peak Hour is the h...

Page 191: ...IP lines in the group were used for any call Inc Seize Incoming Seizures Total number of incoming calls answered for CO IP lines in the group Out Seize Outgoing Seizures Total number of outgoing calls attempted on CO IP lines in the group ACB All COs Busy Percentage of the time that all CO IP lines in the group were simultaneously busy FAO Failed Attempts Outgoing Percentage of outgoing calls offe...

Page 192: ...d Operation Manual 184 Reference A Attendant Position B SMDR Admin Programming RS232 Port Settings PGM 174 Defines characteristics of the system RS 232C port Print Port Selection PGM 175 Assigns the printer port to receive the reports ...

Page 193: ...Peak Req measurement Total Requests The system wide total number of requests by call processing for DTMF CPTU and VMIB during the listed hour Total Denied The system wide total number of requests that are denied because there is no available H W unit during the listed hour Operation To print the H W Unit Usage Summary Report at an Attendant 1 Press the TRANS PGM button 2 Dial 0 1 2 7 3 Use the Vol...

Page 194: ...tion To change LCD Date format from the Attendant 1 Press the TRANS PGM button 2 Dial 0 4 4 the date format toggles between month day year and day month year format To change LCD Time format from the Attendant 1 Press the TRANS PGM button 2 Dial 0 4 5 the time format toggles between 12 hour and 24 hour format Admin Programming Intercom Tenancy Group Attendant PGM 120 Flexible 1 Assigns Attendant S...

Page 195: ...s another Attendant which is busy the calling Attendant will hear the busy tone and can Camp on refer to Ref C to called Attendant If an Attendant activates Unconditional Call forward refer to Ref D calls to the Attendant will follow the call forward process An intercom call can be placed to a specific Attendant station by dialing the station number associated with the Attendant Reference A Interc...

Page 196: ...n 3 Dial Call Forward Code 0 4 Dial forwarding station number 5 Dial forwarding station Authorization Code 6 Return to idle To deactivate Call Forward 1 Press the DND FWD button Or 2 Lift the handset or press the On Off button 3 Dial 5 5 9 the DND FWD Cancel code Consideration The Considerations associated with Call Forward apply If an Attendant activates Unconditional Call Forward the receiving s...

Page 197: ...PGM 164 Assigns System and Main Attendants Authorization Code Table PGM 227 Defines Authorization codes which might be required for Off net Call Forward Off net Call Mode PGM 112 Flexible button 12 Defines call type that can Forward Off net external and or internal Unsupervised Conference Timer PGM 182 Flexible button 16 Sets the duration an Unsupervised Conference is allowed VMIB Access PGM 113 F...

Page 198: ...TRANS PGM 2 Press the Flexible button to be assigned 3 Press the TRANS PGM button 4 Dial 8 6 5 Press the HOLD SAVE button Consideration The Attendant must have an Attendant Intrusion Flexible button assigned to activate intrusion Auto Privacy must be disabled and the Attendant must have Override privilege for proper operation Admin Programming Override Privilege PGM 113 Flexible button 4 Assigns O...

Page 199: ...peak to the station user or hang up to complete the transfer Consideration If the Attendant is transferring a call the receiving station must have an available appearance CO line or Loop button for the CO Line to receive the transfer Otherwise the transfer will recall to the Attendant immediately Reference A DND B Basic Outbound Line Access C Call Transfer Internal Administration Intercom Tenancy ...

Page 200: ...e Attendant services for the group If not assigned an Attendant the Attendants in the Main Attendant Group provide Attendant service for the Tenancy group Consideration Only a DKT Station should be assigned as an Attendant an IP phone cannot be assigned as an attendant A Tenancy Group Attendant only provides services to and affects the operation of CO lines and stations assigned to the Tenancy gro...

Page 201: ...s will recall to a Main Attendant When a call on Exclusive Hold recalls the Attendant the call is placed on System Hold refer to Ref A Private CO Line calls do not be recall to attendant refer to Ref D Reference A Hold B Call Transfer C Intercom Tenancy Group D Private Line Admin Programming Intercom Tenancy Group Attendant PGM 120 Flexible 1 Assigns Attendant station for the Tenancy group Attenda...

Page 202: ...de 7 4 Access the desired CO line or Group 5 Dial the Speed Dial bin number with the desired telephone number 6 Replace the Handset and go on hook To deactivate CO Call Forward Off Net from the attendant 1 Lift the Handset or press the MON button 2 Press the DND FOR button 3 Dial Call Forward code 7 4 Access the desired CO line or Group 5 Dial Consideration Considerations associated with Call Forw...

Page 203: ...he duration of an open loop for disconnect supervision on analog lines Unsupervised Conference Timer Extend Enable PGM 160 Flexible button 18 Enables extending an Unsupervised Conference Attendant Assignment PGM 164 Assigns System and Main Attendants Unsupervised Conference Timer PGM 182 Flexible button 6 Sets the Timer for an unsupervised CO to CO connection ...

Page 204: ...and Main Attendants control the service mode system wide An Intercom Tenancy Group Attendant controls the service mode only within the specific Tenant Group The Attendant can select from any of the five 5 service modes or select the Automatic Service Operation To change Service mode from an Attendant 1 Press the DND FOR button at the Attendant Station 2 Dial the desired service mode digit 1 Day 2 ...

Page 205: ...ll G UNA H DISA I DID Admin Programming Intercom Tenancy Group Attendant PGM 120 Flexible 1 Assigns Attendant Station for the Tenancy group Attendant Assignment PGM 164 Assigns System and Main Attendants Weekly Time Table PGM 233 Sets the times of day for Automatic Service Mode operation ...

Page 206: ...Console providing basic configuration of the buttons The buttons can then be individually assigned a desired function other then the template function Consideration There is no limit to the number of DSS DLS consoles in the system other then the maximum number of DTK stations The default templates maps available for the Console are shown in the chart below Map 1 Flex 1 Intrusion Flex 2 All Call Pa...

Page 207: ...TRANS PGM button 2 Dial 0 7 5 3 Dial the music source 00 08 Channel 00 Music is not used Channel 01 internal music Channel 02 External music Channel 03 Not available Channel 04 08 SLT MOH see Ref B 4 Press the HOLD SAVE button Reference A BGM Background Music B MOH Music on Hold C Door Phone Box Admin Programming Intercom Tenancy Group Attendant PGM 120 Flexible 1 Assigns Attendant Station for the...

Page 208: ...ton 2 Dial 0 7 3 3 Press the desired CO line button confirmation tone is received and the status of then selected CO line toggles between in and out of service 4 Hang up to return to idle Consideration The LED of a disable CO line will flash rapidly at the Attendant station and will be steady On at all other stations with an appearance of the CO line The Attendant can change the outgoing service s...

Page 209: ...Ref A B or C Operation To disable active features at a station from an Attendant 1 Press the TRANS PGM button 2 Dial 0 7 1 3 Dial the desired station range 4 Press the HOLD SAVE button Reference A DND B Call Forward C Absent Text Message Administration Intercom Tenancy Group Attendant PGM 120 Flexible 1 Assigns Attendant Station for the Tenancy group Attendant Assignment PGM 164 Assigns System and...

Page 210: ... the DKT LCD as well as the LCD of compatible SLTs If the call is an ISDN line DID call and disconnects before the called station can answer the system can activate a CLI Message Wait for the called station The DKT LCD shows the CLI Message and the Call Back button LED flashes The user may view the CLI Messages return the call save the CLI number as a Speed Dial or simply delete the CLI Message Op...

Page 211: ...th the CLI number the name associated with the Speed Dial can be displayed using the Call Back button If the caller leaves a VMIB Message a CLI Message is still activated In this case the user cannot delete all CLI Messages the VMIB Message must be deleted first Messages waiting are delivered to the user in the following priority VMIB Message CLI Message VM Grp Message If a station receives multip...

Page 212: ...butes of the System Attendant station ORI Original Use CLI of original external caller For a DID call which is rerouted Off net the system will determine Call ID based on the CLI Transit setting The CLI used will be either the original CLI received by the system or using the ISDN attributes associated with the System Attendant station For ISDN CO line calls placed using Walking Class of Service or...

Page 213: ... Calling Connected Line Identification Restriction DISA B Outgoing Call ID Service C DISA D DID E Walking Class of Service F Least Cost Routing LCR Administration CLI Transit Type PGM 143 Flexible button 7 Defines the type of CLI treatment for transit calls ...

Page 214: ...ns DKT and SLT w CID will be sent the modified CLI and or name if received and configured If CLI Name Display is enabled for a station the system will compare the modified CLI for an incoming call with the Station Speed Dial numbers if a match is found the name associated with the Station Speed Dial if any is displayed The CLI number and or name display is provided while the line is ringing or dis...

Page 215: ...he assigned International Dial Code and My Area Code to the front of the ID In addition if assigned for Outgoing Prefix Code Insertion for the ISDN CO line My Prefix Code will also be appended to the ID The prefix code is enabled separately for incoming COLP and outgoing CLIP calls When the CLI Type for the line is Normal and the COLP and CLIP Table Index for the ISDN CO line is unassigned 5 0 the...

Page 216: ...M 143 Flexible button 12 Defines the type of CLI for the ISDN line COLP Table Index PGM 143 Flexible button 1 Defines an index to the COLP table for use as the CID for the line CLIP Table Index PGM 143 Flexible button 2 Defines an index to the CLIP table for use as the CID for the line Call Type PGM 143 Flexible button 3 Assigns the type of calls International National subscriber allowed on the IS...

Page 217: ...ystem or the user may assign Flexible buttons for restricting CLIP and COLP on a per call basis Operation To activate CLIR or COLR before placing or answering an ISDN call 1 Press the CLIR or COLR Flexible button Consideration This feature may not be available in the specific ISDN service area or may be a subscription service Reference A Outgoing Call ID Service B User Station Programming C Flexib...

Page 218: ...edures refer to Ref A Consideration The ICLID Table is automatically sorted by CLI When a new CLI and index are saved the table is resorted If an existing CLI is entered into the table it will replace any previous entry of that CLI If a CLI is deleted from the Table the Flexible DID Table index is also cleared The ICLID Table can be initialized using PGM 450 Flexible button 11 Initialization Other...

Page 219: ...er until the user deactivates the forward Operation To activate ISDN Call Deflection to an external number from the station using a Speed Dial 1 Lift the handset or press the On Off button 2 Press the DND FOR button or dial the Forward code 5 5 4 3 Dial the Call Forward type code 5 or 6 4 Seize a CO line optional 5 Dial the Speed Dial bin 6 Return to idle To activate ISDN Call Deflection to an ext...

Page 220: ...ls on the ISDN line to a different line over the ISDN without using ipLDK resources The ISDN call is offered to the ipLDK user and if no response is received in the ISDN s no response timer the ISDN re routes the call When Call Reroute is used the system sends a call reroute request message with the telephone number to receive calls to the ISDN The ISDN then sends incoming calls to the desired tel...

Page 221: ... reject the Forward request Generally the ISDN will permit up to five deflections for a call The ISDN no response timer is not controlled by the ipLDK Other timers such as the Preset Forward and VMIB Forward timers may interfere with the ISDN CFNR It may be necessary to modify or disable these features for operation of ISDN CNFR Reference A Call Forward B Preset Call Forward C Auto VMIB Forward D ...

Page 222: ...ion This feature can be activated or deactivated only after an ISDN CO line is seized Once activated the system will continue to send dialed digits as Keypad Facility IE messages regardless of ISDN messages Thus in the connected mode DTMF tones are not sent to the connected party only the keypad message is sent Selecting another feature button Hold Speed Dial Redial etc accessing another CO line o...

Page 223: ...Issue 2 2 Feature Description and Operation Manual 215 Keypad Facility PGM 114 Flexible button 6 Enables disables Keypad facilities at stations ...

Page 224: ...ne routing of the call The MSN Table employs the CO Line entry as a quick look up reference If the CO line number is programmed in the MSN Table then only those entries with the CO line number are searched otherwise the entire MSN Table is searched for a match to the Called Party Number The ipLDK allows the sub address to be delivered in the Called Party Number CPN or in the CPN Sub address field ...

Page 225: ...k Code Table the Prefix code entry can include any digit 0 9 or D DND button as a wild card allowing any digit If Sending Complete Enblock mode is enabled the system will wait to send the ISDN Call Set up message until the user dials the maximum allowed digits or the Enblock Inter digit timer expires Admin Programming Prefix Table Index PGM143 Flexible 16 Enblock Prefix Table PGM 205 Assigns Prefi...

Page 226: ...aranteed In H 323 terminals can register with a GateKeeper for communication services the GateKeeper then manages the services to the terminal H 323 employs several other IEEE standards including H 245 for control signaling and H 225 for Call and RAS channel signaling ipLDK operates in two modes employing H 323 with a GateKeeper for H 323 trunking and without the GateKeeper for Private Networking ...

Page 227: ...ivate Networking Admin Programming Normal Fast Mode PGM 340 Flexible button 18 Assigns normal or Fast mode call set up for H 323 Early H 245 PGM 340 Flexible button 19 Enables Early mode for H 245 channel set up H 245 Tunneling PGM 340 Flexible button 20 Enables tunneling for the h 245 channel Precedence value PGM 340 Flexible button 21 Defines the H 323 TOS byte for precedence 15 1 1 Configuring ...

Page 228: ...p an H 323 call MSN tables COLP CLIP CLI Message Wait etc apply to VOIB CO lines VOIB CO lines can be used to support mobile extensions An H 323 line can be shared by multiple ipLDK 60 users as a common Normal line The system can be equipped with eight 8 VoIP channels that are used to support IP Trunks IP Phones and Phontage IP softphones and may be used to support Private Networking Assure suffic...

Page 229: ...x for IP Address 156 147 3 201 dial 156 147 3 201 3 Press the button to place the call If the called party is an ipLDK user alerting will follow the CO line Ring Assignment PGM 144 Consideration When programming a Speed Dial for IP Address calling the button must not be included For DISA calls outgoing access to a VoIP CO line is not possible Admin Programming CO Line Service Type PGM 140 Assigns ...

Page 230: ...a networked system IP Phones employ the MAC address for registration Phontage IP Softphone employs a User name and Password for registration to the system If the IP Phone or Phontage is not available to the system network outage the system can reroute the call to the user s Voice Mailbox or the registered mobile phone The station must be assigned VMIB access and Auto Forward to VMIB or the mobile ...

Page 231: ...or the Mobile Extension feature VOIB Slot Assignment for RSG IP Phones PGM 380 Assigns the number of IP channels for IP Phones RSG IP Phone Port Number Assignments Assigns the number of IP Phones to be supported RSG IP Phone Attributes I PGM 382 Assigns characteristics of the IP Phone and system communication IP Phone Attributes PGM 382 Assigns IP Phone parameters for registration ...

Page 232: ...e Once active at the ipLDK 60 incoming and outgoing calls are routed and handled as with the type of service and other attributes assigned for the station and VOIB CO line 15 4 1 Configuring SIP Trunks Description The following is a quick guide to SIP Trunk configuration Set the Ext or CO ATD Code CLI PGM 114 CLIP COLP Table for CO line has priority Set CO Service Type for Normal or DID service PG...

Page 233: ...rt the desired channels and expected traffic VOIB CO line may not be compatible with E911 systems the user is advised to arrange appropriate emergency services It may be necessary to configure stations for access to the assigned CO line group and Flexible buttons for one touch access Reference A Ring Assignment B Direct Inward Dialing DID C Basic Outbound Line Access D CLIP COLP E Multiple Subscri...

Page 234: ... Enblock signaling the ipLDK will wait for the user to dial or the Enblock Timer setting before setting up and sending a SIP Invite MSN tables COLP CLIP CLI Message Wait etc apply to VOIB CO lines VOIB CO lines can be used to support mobile extensions A SIP Registered line can be shared by multiple ipLDK 60 users as a common Normal line The system can be equipped with eight 8 VoIP channels that ar...

Page 235: ...l Control H 450 1 H 450 12 Proprietary protocol for advanced functions ipLDK can support various interconnected corporate IP and ISDN network configurations with up to 72 systems in the private network A Unified Numbering Plan is established across the network for transparent operation Stations of each networked system are assigned a unique 2 to 7 digit station number Dialing the number from any n...

Page 236: ...to all systems in the network to receive and send both UDP and TCP packets Consideration The BLF Manager GateKeeper is installed as a central function of all ipLDK systems in a network and must be able to communicate using UDP and TCP over an IP network with the ipLDK systems The ipLDK 60 can provide Net DSS BLF status for all stations The BLF Manager provides BLF for stations only status for CO l...

Page 237: ...work connection with CLI provided to the called station Consideration CO Transit In calls are not subject to recall or time restrictions at the originating system If no path is available over the network the caller will receive busy tone The system which originally received the call will generate two SMDR records for the call the original incoming call and the transit call to the destination stati...

Page 238: ...O Transit Out any numbering sequence code can be assigned in the Network Routing Table Network Numbering Plan PGM 324 If a conflict exists between the System and Network Numbering Plans the System Numbering Plan has priority The terminating PSTN lines must be assigned as Networked PSTN CO lines in the terminating system For proper operation of CO Transit Out the Network CO Line type and System Usa...

Page 239: ... The Centralized Attendant can be assigned as a Main Attendant in a networked system Also CO lines may be assigned to ring the Centralized Attendant Reference A Flexible Buttons B Flexible CO Ring Assignments C DID D DISA Admin Programming Networking CAS Enable PGM 320 Flexible button 6 Enables CAS at the remote systems only Flexible Button Assignment PGM 115 Assigns a Net DSS Flexible button at t...

Page 240: ...The centralized VM must be configured in the central ipLDK 60 system to which it is attached as a Network VM The Voice Mail Dialing table and other characteristics of the Network VM are established in the central ipLDK 60 system The Destination MBU IP address must be defined as part of the network Numbering Plan configuration for each system that will use the centralized VM except for the master i...

Page 241: ...cal using a DKT with LCD Consideration Absent Text Messaging is only available to ipLDK systems within the network Reference A Absent Text Message 16 6 2 Network Call Back Call Completion Description When calling to a networked station that is busy the user can leave a Call Back request When the busy station returns to idle the station activating the Call Back is called Upon answer the ipLDK will ...

Page 242: ...her station Routing a new connecting path is used to forward the call Consideration To use Call Forward a station must be permitted to forward calls in the system database Authorization codes are required for Follow me Call Forward and may be required to activate Network Call Forward Follow Me A station is separately allowed Call Forward and Off Net Call Forward The ipLDK does not check the status...

Page 243: ...An active call internal or CO line can be transferred to other stations across the Private Network Calls can be transferred across the network employing screened or unscreened transfer in the same manner as a transfer within a system refer to Ref A and is transparent to the user From a network perspective the ipLDK can use either the Join or Re route signaling method to complete a call transfer ov...

Page 244: ...24 16 6 5 Network Camp on Call Offer Description When calling to a networked station that is busy the user may camp a call on to the called station The called station receives a camp on tone and the Hold Save button LED will flash Network Camp on operation is the same as system Camp on refer to Ref A and is subject to the same conditions From a network perspective ipLDK employs H 450 Call Offer pr...

Page 245: ...d system makes a call to a station in a networked system Consideration To use CNIP and CONP service the name of the station and CNIP and CONP must be enabled Admin Programming Networking CNIP and CONP Enable PGM 320 Enables calling called station Name display 16 6 8 Network MWI CLI Message Wait Description When calling to a networked station that does not answer the user can leave a Message Wait t...

Page 246: ...l manner by dialing the desired station number or pressing a Net DSS button Consideration Networked systems are not designed to be non blocking Should no path be available to complete a station call error tone is provided to the caller If a fatal error is detected in the Private Network when placing a call ipLDK can re route the call over the public network using the assigned Alternate Route A sta...

Page 247: ...ng Enable Assign the attributes for networked CO lines PGM 322 1 Assign the CO lines to a Network CO line Group 2 Define the function of the Network CO line group PSTN use to place a call that terminates to a public network Net use to access internal stations paging etc in a networked system Assign the Network Numbering Plan PGM 324 1 Enter Numbering Plan Table code index 00 71 2 Assign function f...

Page 248: ...er 555 7200 a CCR announcement is desired as an Auto Attendant Branch 1 and 2 can access local lines in HQ using dial code 4 3 CO Transit out The HQ system will provide CAS and Centralized VM Station Numbering Plan PGM 105 HQ station range 100 147 Branch 1 station range 200 247 Branch 2 station range 300 347 CO line Type and Attributes PGM 140 141 143 and 146 HQ CO line range 01 03 analog CO lines...

Page 249: ...ng Enable Networking CAS Enable assign a UCD DND button at Branch 1 System Attendants Branch 2 Networking Enable Networking CAS Enable assign a UCD DND button at Branch 2 System Attendants Network CO line Attributes HQ CO Line range to Networking CO Line Group 01 Network CO Line Type Net for internal network calling CO Line range to Network CO Line Group 02 Network CO Line Type PSTN for CO Transit...

Page 250: ... 002 System Use Net internal network call Number Plan Code 1 local station call Network CO Group 01 Alternate Speed Dial bin as required Firewall Routing as required Index 003 System Use Net internal network call Number Plan Code 3 local station call Network CO Group 01 Alternate Speed Dial bin as required Firewall Routing as required Index 004 System Use Net internal network call to Voice Mail Nu...

Page 251: ...d Firewall Routing as required Index 004 System Use Net internal network call to Voice Mail Number Plan Code 620 Network Voice Mail Network CO Group 01 Alternate Speed Dial bin as required Firewall Routing as required Index 005 System Use PSTN Number Plan Code 4 3 CO Transit out code Network CO Group 02 Alternate Speed Dial bin as required Digit Repeating Yes Firewall Routing as required Authoriza...

Page 252: ... the basic CO line parameters 2 Determine the CO line numbers for the VOIB channels for networking e g 07 to 14 3 Under CO Line Service Type PGM 140 assign the CO lines for DID MSN service 4 Assign the CO lines to the proper DID digit Conversion type conversion type can be 0 modify the digits with the DID Digit Mask 1 no conversion required received digits are a station number 2 modify as in type ...

Page 253: ... and DID call routing over the network Example customer requirements Three sites are to be linked in a network using ISDN PRI lines System A is HQ with station numbers 100 to 133 System B is Branch 1 with station numbers 200 to 214 System C is Branch 2 with station numbers 300 to 328 Incoming DID numbers are 555 7200 to 555 7450 at HQ only HQ has a 12 channel partial PRI for DID lines 3 analog CO ...

Page 254: ...gits from network as received to route call ISDN Enblock Send On DID DISA Destination PGM 167 HQ Assign as desired for busy DND invalid number destination Branch 1 Assign as desired for busy DND invalid number destination Branch 2 Assign as desired for busy DND invalid number destination Station Hunt Group PGM 190 191 HQ Station range 140 to 147 SLT ports for Central Voice Mail Members of Group 62...

Page 255: ...tion IP address of Branch 1 VOIB Alternate Speed Dial bin as required Firewall Routing as required Index 003 System Use Net internal network call Number Plan Code 3 local station call CPN IP Information IP address of Branch 2 VOIB Network CO Group 01 Alternate Speed Dial bin as required Firewall Routing as required Index 004 System Use Net internal network call to Voice Mail Number Plan Code 620 N...

Page 256: ... Plan Code 1 local station call Network CO Group 01 CPN IP Information IP address of HQ VOIB Alternate Speed Dial bin as required Firewall Routing as required Index 003 System Use Net internal network call Number Plan Code 2 local station call Network CO Group 01 CPN IP Information IP address of Branch 1 VOIB Alternate Speed Dial bin as required Firewall Routing as required Index 004 System Use Ne...

Page 257: ...peration Manual 249 Gateway address for Branch 1 VOIB Subnet mask mask for Branch 1 VOIB VOIB mode H 323 Branch 2 IP Address IP address of Branch 2 VOIB Gateway address for Branch 2 VOIB Subnet mask mask for Branch 2 VOIB VOIB mode H 323 ...

Page 258: ...twork can be assigned to use the Firewall IP address allowing communications through the firewall Consideration A user can program Firewall Routing feature with each net numbering plan table Admin Programming Firewall Routing PGM 324 Flexible button 9 Enable operation behind a firewall Firewall IP Address PGM 340 Flexible button 11 Assigns the firewall IP address ...

Page 259: ...Volume Up Down buttons permit scrolling through menus and entries The Conf button returns to the 1st step of the data entry procedure for the Program Code Additional details are provided in the ipLDK 60 Admin Programming manual Operation To enter the Programming mode from a DKT 1 Press the TRANS PGM button 2 Dial 3 Enter the Admin password if required The general procedure for data entry after ent...

Page 260: ...he input Database access is allowed to only a single user DKT or PC Admin at a time simultaneous database access is not allowed Admin Programming Admin access PGM 113 Flexible button 1 Enables station to access the system database Admin Password PGM 162 Assigns a password for access to Admin from a DKT or PC Admin ...

Page 261: ...tware includes the ability to support two Phontage IP softphones To permanently add a demonstration application or expand the supported Phontage softphones additional software must be added to the system based on the system serial number Using the system serial number a key code is generated and when entered over a telnet or PC Admin session will add the application to the system software Operatio...

Page 262: ...Admin access Other IP addressing schemes may provide remote access PC Admin User and Level management tools allow controlled database access one of 99 levels can be defined to a database of users Each level is configured to allow deny access to segments of the system database As a default the user name is administrator and password is 0000 with unlimited Level 1 access In addition to access and re...

Page 263: ...ay IP Address PGM 108 Flexible button 4 Assigns an IP address for the system LAN port gateway IP Setting Subnet Mask PGM 108 Flexible 5 Assigns the subnet mask to the system LAN port PPP Usage PGM 108 Flexible button 8 When required configures the PPP connection RS 232C Port Settings PGM 174 Configures the RS 232 serial port and the Modem Unit Modem Assignment PGM 170 Assigns the Associated CO lin...

Page 264: ...s Applications in use and available Consideration Database access is allowed to only a single user DKT or PC Admin at a time simultaneous database access is not allowed This feature is not available when using Digital Keyset Admin Reference A PC Admin On Line Admin Program IP Setting Server IP Address PGM 108 Flexible button 2 Assigns an IP address to the system LAN port IP Setting Gateway IP Addr...

Page 265: ...em returns to normal operation changes can be made to the database etc Database access is allowed to only a single user DKT or PC Admin at a time simultaneous database access is not allowed When uploading a database to an ipLDK it is recommended that a database of the same hardware configuration be used Should the connection fail during a session re open a session When using the Modem or LAN conne...

Page 266: ...access is not allowed Should the connection fail during a session re open a session When using the Modem or LAN connection a system reset will disconnect the active session and a new connection must be established for further PC Admin activity Reference A PC Admin On Line B LDK Utilities Database Upload Download Admin Program IP Setting Server IP Address PGM 108 Flexible button 2 Assigns an IP add...

Page 267: ...n buttons to scroll the list 3 Dial the index for the desire message 4 Delete the message with the Delete softkey or return to the previous display with the Back softkey Consideration In case of power failure SMS messages are not saved IpLDK 60 can provide simultaneous service to four 4 SMS channels IpLDK 60 can store a maximum of 100 messages When the buffer is full a warning is sent to the Syste...

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Page 269: ...Admin Programming Manual ...

Page 270: ...without notice The information furnished by LG Ericsson in this material is believed to be accurate and reliable but is not warranted to be true in all cases LG Ericsson and ipLDK are trademarks of LG Ericsson Co Ltd All other brand and product names are trademarks or registered trademarks of their respective companies Revision History Issue Date Description 1 0 2006 10 Preliminary release for ipL...

Page 271: ...ting the System 3 2 2 5 Initial Set up 4 3 ADMIN PROGRAMMING PROCEDURES 5 3 1 Basic Set up PGM 100 109 5 3 1 1 Location PGM 100 5 3 1 2 Board Assignment PGM 101 8 3 1 3 Logical Slot Assignment PGM 103 10 3 1 4 Numbering Plan Type PGM 104 11 3 1 5 Flexible Station Numbering Plan PGM 105 12 3 1 6 Flexible Numbering Plan A PGM 106 14 3 1 7 Flexible Numbering Plan B PGM 107 16 3 1 8 System IP Setup PG...

Page 272: ...ss PGM 131 58 3 3 CO Line PGM 140 147 59 3 3 1 CO Service Type PGM 140 59 3 3 2 CO Line Attributes I PGM 141 61 3 3 3 CO Line Attributes II PGM 142 64 3 3 4 ISDN IP CO Line Attributes PGM 143 68 3 3 5 CO Line Ring Assignment PGM 144 71 3 3 6 CO Line Ring Assignment Display PGM 145 72 3 3 7 CO Line Attributes III PGM 146 73 3 3 8 CO Line Caller Id CID Attributes PGM 147 75 3 3 9 T1 CO Line Attribut...

Page 273: ...ion PGM 183 124 3 5 23 Chime Bell Attributes PGM 184 125 3 6 DCOB ATTRIBUTE PGM 186 PGM 187 126 3 6 1 DCOB Attributes I PGM 186 126 3 6 2 DCOB Attributes II PGM 187 128 3 7 Station Group PGM 190 PGM 191 129 3 7 1 Station Group Assignments PGM 190 129 3 7 2 Station Group Attributes PGM 191 131 3 7 2 1 Circular Terminal Hunt Group Attributes 131 3 7 2 2 ACD UCD Hunt Group Attributes 133 3 7 2 3 Ring...

Page 274: ...8 174 3 9 15 Hot Desk Attributes PGM 250 176 3 10 SMS Attributes PGM 291 292 177 3 10 1 SMS Setting PGM 291 177 3 10 2 SMS CO Line Attributes PGM 292 178 3 11 Private Networking PGM 320 324 179 3 11 1 Networking Basic Attributes PGM 320 179 3 11 2 Networking Supplementary Attributes PGM 321 181 3 11 3 Networking CO Line Attributes PGM 322 183 3 11 4 Network Routing Network Numbering Plan Table PGM...

Page 275: ...abase PGM 451 218 3 17 Initialize Database by MPB Version PGM 452 220 4 ADMIN REFERENCE CHARTS 221 4 1 Admin Program Code Index 221 4 2 Default Flexible Number Plans 227 5 QUICK REFERENCE CHARTS 230 5 1 Station User Program Codes 230 5 2 Attendant User Program Codes 233 5 3 Flexible Button Program Codes 235 ...

Page 276: ...ons of the manual 1 1 2 Admin Programming Overview Section 2 is an overview of Admin programming how the various Programs PGMs are grouped and general information on using a DKT for access and modifying parameters It includes a brief discussion of the function of the DKT buttons while in the Programming mode 1 1 3 Admin Programming Procedures Section 3 provides detailed procedures to access each o...

Page 277: ...rs related to LCR are all located in the LCR PGM groups and timers for system operation are located in the System Timers PGMs Each PGM is identified with a 3 digit code dialed from the DKT dial pad to access the PGM parameters The Admin Program List is shown in section 4 1 Admin Program Code Index Note that PGMs 500 and 501 are only accessible using the ipLDK PC Admin 2 2 Digital Key Telephone Adm...

Page 278: ...entered with the dial pad When a value is saved the system will verify the value is in range and does not conflict with other parameter settings If the data value is valid confirmation tone is received If the value is not valid error tone is received and a valid value can be entered without further action In some cases after selecting a PGM the Flexible buttons are used to toggle a parameter value...

Page 279: ...GM 109 PGM 100 defines the Nation Code which is the Country Code used for international dialing to adjust various gain and other characteristics to match the regulatory requirements of the country or region as well as establish a default database If the Nation Code must be changed the system database must be set to default to assure all parameters are changed to match the new Nation Code As this w...

Page 280: ...n 2 Dial 100 3 Select the desired Flexible button from the chart below 4 Enter the appropriate value 5 Press the Hold Save button If the Nation Code is changed it is necessary to set the database to the default values To default the system 1 Remove the Basic KSU cover 2 Set DIP switch 1 position 4 to the On position 3 Press the Reset button 4 After the system has reset set DIP switch 1 position 4 ...

Page 281: ...880 Belgium 32 Bolivia 591 Brazil 55 Brunei 673 Burma 95 Cameroon 237 China 56 China Taiwan 886 CIS 7 Colombia 57 Costa Rica 506 Cyprus 357 Czech 42 Denmark 45 Ecuador 593 Egypt 20 El Salvador 503 Ethiopia 251 Fiji 679 Finland 358 France 33 Gabon 241 Germany 49 Ghana 233 Greece 30 Guam 671 Guatemala 502 Guyana 592 Haiti 509 Honduras 504 Hong Kong 852 India 91 Indonesia 62 Iran 98 Iraq 964 Ireland ...

Page 282: ...nd 268 Sweden 46 Switzerland 41 TELKOM 27 TELSTRA 61 Thailand 66 Tunisia 216 Turkey 90 U A E 971 United Kingdom 44 Uruguay 598 Venezuela 58 Vietnam 84 Y A R 967 Dial Pad Character Map 1 10 13 Q 11 Z 12 2 20 A 21 B 22 C 23 3 30 D 31 E 32 F 33 4 40 G 41 H 42 I 43 5 50 J 51 K 52 L 53 6 60 M 61 N 62 O 63 7 70 P 71 Q 72 R 73 S 74 8 80 T 81 U 82 V 83 9 90 W 91 X 92 Y 93 Z 94 0 Blank 1 2 3 0 00 ...

Page 283: ...alue 6 Press the Hold Save button PGM 101 Flex Btn Description Default Values Board Id 1 This parameter defines the type or function of the board installed The Main and Expansion boards may actually have two sub boards a station and CO board each with a different slot number See Board Id Chart below Devices for Board 2 This parameter displays the number of ports or channels available with the boar...

Page 284: ...oard station slot Hybrid 02 BKSU Expansion board station slot Hybrid SLIB8 SLIB16 EKSU w EMU Main board station slot Hybrid 03 EKSU w EMU2 Main board station slot DTIB16 EKSU w EMU Expansion board station slot Hybrid SLIB8 SLIB16 04 EKSU w EMU2 Expansion board station slot Hybrid DTIB16 05 BKSU Main board CO line slot Analog CO 06 BKSU Expansion board CO line slot Analog CO E1 T1 or PRI 07 EKSU Ma...

Page 285: ...e system using the number of IP Phones entered in PGM 381 Procedure 1 Press the TRANS PGM button 2 Dial 103 3 Select the desired Flexible button 4 Enter the appropriate slot number 5 Press the Hold Save button PGM 103 Flex Btn Description Default Values CO line Board 1 This parameter defines the logical order of the CO line slots 05 08 Station Board 2 This parameter defines the logical order of th...

Page 286: ...t choices are available as shown in section 4 2 Procedure 1 Press the TRANS PGM button 2 Dial 104 3 Enter the appropriate value 4 Press the Hold Save button PGM 104 Flex Btn Description Default Values System Numbering Plan This parameter defines the basic Numbering Plan for the system One of eight basic plans can be used as shown in section 4 2 1 1 8 ...

Page 287: ...st 4 station ports on the first line of the LCD and the station number below the port 4 Use the Volume buttons to display the station port to be assigned 5 Select the desired Flexible button 1 4 for the port to be assigned 6 Enter the appropriate value 7 Press the Hold Save button Station Range assignment Procedure 1 Press the TRANS PGM button 2 Dial 105 3 The system displays the first 4 station p...

Page 288: ...July 2010 13 PGM 105 Flex Btn Description Default Values Station Numbering Plan This parameter assigns station numbers for the system Station numbers can be assigned individually or using the range method 100 147 Non conflicting 2 to 4 digits 0 9 ...

Page 289: ... TRANS PGM button 2 Dial 106 3 Select the desired Flexible button from the chart below 4 Enter the appropriate value 5 Press the Hold Save button PGM 106 Flex Btn Description Default Values Station Group Pilot Range 1 620 629 Internal Page Zone Range 2 501 510 Internal All Call Page 3 543 Meet Me Page 4 544 External Page Zone 5 545 All Call Page Internal External 6 549 SMDR Account Code 7 550 Flas...

Page 290: ...mber Redial LNR 9 552 Do Not Disturb 10 553 Call Forward 11 554 Speed Dial Program 12 555 MSG Wait Call Back Enable 13 556 MSG Wait Call Back Answer 14 557 Speed Dial Access 15 558 Cancel DND CFW Pre Selected MSG 16 559 SLT Hold 17 560 Virtual Mailbox 18 200 249 Reserved 19 SLT Program Mode Select 20 563 ACD Reroute 21 564 ...

Page 291: ...M button 2 Dial 107 3 Select the desired Flexible button from the chart below 4 Enter the appropriate value 5 Press the Hold Save button PGM 107 Flex Btn Description Default Values Alarm Reset 1 565 Group Call Pickup 2 566 UCD Group DND 3 568 Night Answer 4 569 Call Park Location Range 5 601 610 Direct Call Pick Up 6 7 Access CO Line Group 7 801 824 8 CO Group Line Number Access Individual CO Line...

Page 292: ...Values Reserved 9 Access Held CO Line Group 10 8 Access Held Individual CO Line 11 8 8 CO Line Number Access to CO Line in the 1st Available CO Line Group 12 9 Attendant Call 13 0 Door Open 1 14 1 Door Open 2 15 2 Door Open 3 16 3 Door Open 4 17 4 VM MSG Wait Enable 18 8 VM MSG Wait Cancel 19 9 ...

Page 293: ... 15 characters ipLDK Server IP address 2 This parameter defines the IP address for the system s LAN port This address is assigned to allow LAN access to the system database and maintenance functions 192 168 1 1 IPv4 address CLI IP address 3 not used Gateway Address 4 This parameter defines the IP address of the gateway serving the system LAN port 0 0 0 0 IPv4 address Subnet Mask 5 This parameter d...

Page 294: ...0 Admin Programming Manual July 2010 19 Q 11 Z 12 B 22 C 23 E 32 F 33 4 40 G 41 H 42 I 43 5 50 J 51 K 52 L 53 6 60 M 61 N 62 O 63 7 70 P 71 Q 72 R 73 S 74 8 80 T 81 U 82 V 83 9 90 W 91 X 92 Y 93 Z 94 0 Blank 1 2 3 0 00 ...

Page 295: ...Ms 106 and 107 Procedure 1 Press the TRANS PGM button 2 Dial 109 3 Select the desired Flexible button from the chart below 4 Enter the appropriate value 5 Press the Hold Save button PGM 109 Flex Btn Description Default Values Reserved 1 Reserved 2 Reserved 3 Conference Room 4 57 SLT Conference Page Join 5 58 Extend Unsupervised Conference 6 Remote Mobile Extension Control 7 1 Non conflicting 2 to ...

Page 296: ... the TRANS PGM button 2 Dial 110 3 Enter the appropriate Station Range 4 Select the desired Flexible button from the chart below 5 Enter the appropriate value 6 Press the Hold Save button PGM 110 Flex Btn Description Default Values Station ID 1 This parameter defines the type of terminal attached and must be assigned if other than default DKTU o SLT DKTU or SLT 01 DKT 05 ICM Box 07 SLT DTMF 08 SLT...

Page 297: ... each character as shown in the Dial Pad Character Chart below Not Assigned 12 Characters Company Directory Last Name 4 This parameter assigns the last name of the user associated with the station for use with the Company Directory Use two digits for each character as shown in the Dial Pad Character Chart below Not Assigned 12 Characters Flexible Button Configurations for DSS DLS Map Map Button Co...

Page 298: ...l July 2010 23 Dial Pad Character Map 1 10 13 Q 11 Z 12 2 20 A 21 B 22 C 23 3 30 D 31 E 32 F 33 4 40 G 41 H 42 I 43 5 50 J 51 K 52 L 53 6 60 M 61 N 62 O 63 7 70 P 71 Q 72 R 73 S 74 8 80 T 81 U 82 V 83 9 90 W 91 X 92 Y 93 Z 94 0 Blank 1 2 3 0 00 ...

Page 299: ...activate the speakerphone 1 On 0 Off 1 On Call Forward 2 When enabled On the station can activate Call Forward See Flexible button 18 to enable Off Net Call Forward 1 On 0 Off 1 On DND 3 When enabled the station can activate DND Do Not Disturb 0 Off 0 Off 1 On Data Line Security 4 When enabled On if the station is busy tones are not sent to the station and override and camp on from other stations ...

Page 300: ...h 1 Speaker 1 Speaker S 2 Headset H 3 Both B Speakerphone 11 When enabled On the station speakerphone will be enabled and available for use 1 On 0 Off 1 On VMIB Slot 12 This parameter identifies the slot of the VMIB for use by the station Not available the ipLDK 60 has only one available VMIB slot N A Only one available Intercom Tenancy Group 13 This parameter assigns the Intercom Tenancy Group fo...

Page 301: ...ward The user can forward calls over a CO line See PGM 112 Flexible button 12 to define the type of calls that will forward 1 Disable 0 Enable 1 Disable Forced Hands Free 19 When enabled On the station can change the Intercom Signal mode of the called station from Tone to Handsfree 1 On 0 Off 1 On Reserved 20 Reserved 21 Caller Voice Over 22 When this parameter is On the station can place calls to...

Page 302: ... time 0 Off 0 Off 1 On Automatic Hold 2 When enabled On pressing a CO line button while on a CO line call places the active CO line on hold and accesses the selected CO line 1 On for Atd 0 Off for others 0 Off 1 On CO Call Time Restriction 3 If this parameter is enabled On an outgoing CO line call will disconnect when the Call Cut Off Timer PGM113 Flexible button 12 expires 0 Off 0 Off 1 On Indivi...

Page 303: ...n SLT port will ring the port once to notify a FAX machine of an incoming call In addition calls to the port are not subject to recall and tones such as Camp on are not sent to the port 0 Off 0 Off 1 On Off net Call Mode 12 When allowed Off Net Forward PGM 111 Flexible button 18 this parameter determines the type of calls External CO line calls or All for both external CO line and Intercom calls t...

Page 304: ...n incoming CO line call is limited to the CO Call Restriction Time PGM 181 Flexible button 17 the call will disconnect when the timer expires 0 Off 0 Off 1 On Forced Station Account Code 20 If this parameter is enabled On the station user must enter an Authorization code to place an outgoing CO call 0 Off 0 Off 1 On Reserved 21 Door Open 22 If this parameter is enabled the station can activate a D...

Page 305: ...ble at Atd 0 Disable at other stations 0 Disable 1 Enable VMIB Access 2 When enabled the station user can access the VMIB and the user is assigned a VMIB Voice Mailbox 1 Enable 0 Disable 1 Enable Group Listening 3 When enabled pressing the On Off button of the station while on a handset call activates the speaker so others in the vicinity hear the voice of the connected user Only the handset micro...

Page 306: ...11 If this parameter is set to On the station while busy receives mute ring for an incoming call 1 On 0 Off 1 On Call Cut Off timer 12 This parameter defines the duration of an outgoing call when the station is assigned CO Call Time Restriction PGM 112 Flexible button 3 Time is set in minutes and a value of 0 disables the restriction 0 minutes 00 99 minutes Barge In Mode 13 This parameter configur...

Page 307: ...he Park orbit 0 Off 0 Off 1 On Call Coverage 18 The Call Coverage parameter enables coverage for the Covered station Stations with a Call Coverage Flexible button for the covered station will be active The covered station may also activate call coverage using Station User Program codes 0 Off 0 Off 1 On DND Forward to Voice Mail 19 When enabled calls to a station in DND forward to the station s voi...

Page 308: ...tation s LCD 1 On 0 Off 1 On COLP LCD Display 2 If this parameter is On the Connected Line Identification from the ISDN or the From header of SIP lines is displayed in the station s LCD 0 Off 0 Off 1 On CLI Redirect Display 3 When a call is redirected by the ISDN or IP line the station will display the original Calling Line Id CLI or the Id of the line redirecting the call RED 0 CLI 0 CLI 1 Redire...

Page 309: ...cknowledge message include a progress indication for calls from non ISDN devices 0 Off 0 Off 1 On CLI Restriction CLIR 14 When enabled On the system sends the restrict CLI message when the station places an outgoing call on an ISDN or IP line 0 Off 0 Off 1 On COL Restriction COLR 15 When enabled On the system sends the restrict COL when the station answers an ISDN or IP CO line 0 Off 0 Off 1 On DI...

Page 310: ...tation 0 Off 0 Off 1 On Long CLI1 21 If CLI Type of the CO line PGM 143 Flexible button 12 is Long CLI 1 this entry up to 16 digits is sent as the CLI overriding other CLI settings No default Up to 16 digits 0 9 Long CLI2 22 If CLI Type of the CO line PGM 143 Flexible button 12 is Long CLI 2 this entry up to 16 digits is sent as the CLI overriding other CLI settings No default Up to 16 digits 0 9 ...

Page 311: ...button 6 Enter the appropriate Type and Range 7 Press the Hold Save button PGM 115 Flex Btn Description Default Value Flex Button Assignment All Each Flexible button of a DKT and Console can be assigned a function Type and value Range The Type and Range are shown in the Button Assignment Table below See Button Default Table Type 01 11 Range see Button Assignment Table Button Assignment Table Funct...

Page 312: ...00 2499 System Speed Bin 9 Number Plan Number Plan Code Numbering Plan Code PGM 106 107 109 10 Net DSS DSS for networked station 11 MSN MSN No Not available in ipLDK 60 12 Virtual Voice Mailbox 200 249 Virtual Mailbox number Button Default Configuration DKT Model Flexible Button 12 Button 24 Button 1 DND FWD CO 1 2 LOOP CO 2 3 Not assigned CO 3 4 Not assigned CO 4 5 Not assigned CO 5 6 Call Back C...

Page 313: ... Manual July 2010 38 DKT Model Flexible Button 12 Button 24 Button 11 Not assigned Not assigned 12 24 Not assigned For 12 button phones the first button is fixed as a Speed Dial button and buttons 2 to 12 are renumbered as buttons 1 to 11 ...

Page 314: ... Values Station COS Day 1 Each station is assigned a Class Of Service COS that determines the station dialing restriction for Day operation refer to Station COS Table 1 1 11 Station COS Night 2 Each station is assigned a Class Of Service COS that determines the station dialing restriction for Night operation refer to Station COS Table 1 1 11 Station COS Table Station COS Restrictions 1 No restrict...

Page 315: ...n the Canned Toll Table is monitored for Allow and Deny numbers 7 Intercom and paging calls are allowed No dialing is allowed on CO lines except Emergency numbers Door Phones ICM boxes should be assigned with this COS 8 The assignments in the Exception Table C are monitored for allow and deny numbers 9 The assignments in the Exception Table D are monitored for allow and deny numbers 10 The assignm...

Page 316: ...3 Enter the appropriate Station Range 4 Press the Flexible button to enable disable CO Group access 5 Press the Hold Save button PGM 117 Flex Btn Description Default Values CO Line Group 1 24 CO lines are assigned to a CO Group PGM 141 Flexible button1 Each station is assigned access to the CO Group and thus the CO lines in the group The Flexible button toggles access to the CO Group and the LED i...

Page 317: ...ation Range 4 Press the Flexible button to enable disable Page Zone access 5 Press the Hold Save button PGM 118 Flex Btn Description Default Values Internal Page Zone 1 5 Stations are assigned to receive pages from any combination of the five Internal Page Zones The Flexible button toggles access to the Zone and the LED indicates Zone membership On Page Zone member will receive pages Off Not a Pag...

Page 318: ...PGM button 2 Dial 119 3 Enter the appropriate Station Range 4 Press the Flexible button to enable disable Conference Zone access 5 Press the Hold Save button PGM 119 Flex Btn Description Default Values Conference Page Zone 1 5 Stations are assigned to receive pages from any combination of the five Conference Page Zones The Flexible button toggles access to the Zone and the LED indicates Zone membe...

Page 319: ... Group 1 5 4 Press Flexible button 1 to assign an Attendant for the Tenancy Group 5 Enter the station number desired 6 Press the Hold Save button Tenancy Group Access 1 Press the TRANS PGM button 2 Dial 120 3 Press the Flexible button for the Tenancy Group 1 5 4 Press Flexible button 2 to assign Tenancy Group access 5 Press the Flexible button for the Tenancy Group 1 5 to enable disable access 6 P...

Page 320: ...efault Values Attendant Tenancy Group Access 2 Stations in a Tenancy Group are allowed or denied the ability to call stations in other Tenancy Groups The Flexible button toggles access and the LED indicates access On allowed access Off access not allowed No assignment Flexible button 1 5 ...

Page 321: ...s the TRANS PGM button 2 Dial 121 3 Enter the appropriate Station Range 4 Enter the destination Dial 1 and a station number or Dial 2 and a Station Hunt Group 5 Press the Hold Save button PGM 121 Flex Btn Description Default Values Preset Call Forward This parameter defines the destination for Preset Call Forward If the station does not answer an incoming CO call within the Preset Call Forward tim...

Page 322: ...on Range 4 Enter the desired Idle Line Selection Type and Value 5 Press the Hold Save button PGM 122 Flex Btn Description Default Values Idle Line Selection This parameter defines the CO line station or Flexible button the system connects to the station when the station goes off hook Use the Delete softkey to remove an assignment and provide Internal dial tone No assignment Internal dial tone Type...

Page 323: ...e Account Group Procedure 1 Press the TRANS PGM button 2 Dial 124 3 Enter the appropriate Station Range 4 Enter the desired Account Group 00 23 5 Press the Hold Save button PGM 124 Flex Btn Description Default Values SMDR Account Group This parameter assigns the station to an Account Group that is output as part of the SMDR record for calls to from the station 00 no group 00 23 ...

Page 324: ...25 3 Enter the copy from station number 4 Press Flexible button 1 to copy to a station or Press Flexible button 2 to copy to all stations of a Tenancy Group 5 Enter the desired copy to station or Tenancy Group number 6 Press the Hold Save button PGM 125 Flex Btn Description Default Values 1 Flexible button 1 copies Flexible buttons to another station Station number Copy DSS Button 2 Flexible butto...

Page 325: ...ying a LAN connection Procedure 1 Press the TRANS PGM button 2 Dial 126 3 Enter the station port number 01 48 4 Enter the desired IP address 5 Press the Hold Save button PGM 126 Flex Btn Description Default Values Station IP List This parameter assigns the IP address of the station when using a LAN for 1st party CTI connection No assignment IP v4 IP address xxx xxx xxx xxx ...

Page 326: ...ctions 0 Disable 0 Disable 1 Enable Class of Service 2 Each mailbox can be assigned a COS to define specific characteristics of the mailbox including message storage limitations and message delivery options refer to PGM 238 1 1 5 Announce Only 3 A mailbox can be configured to provide an announcement only and will not provide incoming message storage The Announce Only mailbox can be used for Automa...

Page 327: ... The system can send a copy of a received voice mail to another Voice mailbox Flexible button 1 Station Flexible Button 2 Voice Mailbox number Button 1 Station Number Button 2 Voice Mailbox Number Cascade Type 11 The system will send a copy of a new message under one of several conditions as assigned here 0 no cascade 0 No Cascade 1 Immediate 2 Notify Failure 3 Urgent Email Notification 12 The sys...

Page 328: ...escription Default Values SMTP User Id 16 When e mail notification is enabled the ipLDK 60 id on the e mail server must be configured 24 Characters SMTP Password 17 When e mail notification is enabled the iPLDK 60 password on the e mail server must be configured 24 Characters ...

Page 329: ...ow access to other mailboxes and other administrative functions 0 Disable 0 Disable 1 Enable VMIB access 2 The VMIB Access parameter enables the Virtual Voice Mailbox to receive calls 0 Disable 0 Disable 1 Enable Class of Service 3 Each mailbox can be assigned a COS to define specific characteristics of the mailbox including message storage limitations and message delivery options refer to PGM 238...

Page 330: ...e CO Line group to use to place the outbound notification call can be configured 01 01 24 VMon Telephone Number 11 When Outbound Notification is enabled the telephone number to call must be assigned 24 digits VMON Retry Count 12 Should the notification fail error busy or no answer the system will retry the outbound call up to 9 times After the number of attempts the system abandons the notificatio...

Page 331: ... enabled the e mail address to notify must be configured 24 Characters SMTP User Id 20 When e mail notification is enabled the iPLDK 60 id on the e mail server must be configured 24 Characters SMTP Password 21 When e mail notification is enabled the iPLDK 60 password on the e mail server must be configured 24 Characters Company Directory First Name 22 For Access from the company directory the virt...

Page 332: ...dure 1 Press the TRANS PGM button 2 Dial 130 3 Press Flexible button 1 for Day COS or Press Flexible button 2 for Night COS 4 Enter the desired Station COS 00 11 5 Use Volume Up Down to navigate to next page 6 Press the Hold Save button PGM 130 Flex Btn Description Default Values 1 Displays stations by Day COS Display Station Number by COS 2 Displays stations by Night COS ...

Page 333: ...on numbers allowed access to a specific CO line Group Procedure 1 Press the TRANS PGM button 2 Dial 131 3 Enter the desired CO line Group 01 24 4 Use Volume Up Down to navigate to next page 5 Press the Hold Save button PGM 131 Flex Btn Description Default Values Display Station Number by CO Group Displays stations by CO line Group Access ...

Page 334: ... Type enter the desired Type For Normal CO line service attributes follow the instructions in the table below otherwise enter the desired value 6 Press the Hold Save button PGM 140 Flex Btn Description Default Values Line Type 1 This parameter defines the type of CO line Defines the type of CO line and service 1 Normal 2 T1 DID 3 ISDN DID MSN 4 TIE 5 DCO DID TIE ANI TIE DNIS Normal CO line service...

Page 335: ... Service or Flexible button 2 to assign a VMIB Greeting 0 Off Flexible button 2 VMIB Greeting Not assigned VMIB Greeting 00 70 T1 service attributes This parameter determines the T1 DID line start signal 1 Immediate 1 Immediate 2 Wink start 3 Delayed dial TIE Line service attributes This parameter determines the start signal for T1 TIE lines 1 Immediate 1 Immediate 2 Wink start 3 Delayed dial ...

Page 336: ...lines having similar characteristics Group 00 is for Private lines and Group 25 is for unused lines 01 00 25 CO COS 2 This parameter defines the Class Of Service COS for CO lines The CO COS is combined with Station COS PGM 116 to determine dialing restrictions for a call CO COS 1 Station COS applies CO COS 2 Exception Table A governs CO COS 3 Exception Table B governs CO COS 4 Restricts LD calls a...

Page 337: ...be entered to place a call on CO lines 0 Off 0 Off 1 On Tenancy Group 10 This parameter assigns CO lines for the exclusive use by stations in an Intercom Tenancy Group 0 all groups 0 All groups 1 5 Group 1 5 E911 Use 11 Enhanced 911 location support is not available CO Line Start Signal 12 Analog CO Lines can be configured to recognize a Loop closure or Ground connection as the signal indicating 0...

Page 338: ...y 2010 63 PGM 141 Flex Btn Description Default Values number 5 Virtual VMB number Preset Forward Voice Mail Id 15 When desired CO Line Preset Forward can send calls to an external Voice Mailbox using the Voice Mailbox Id assigned here 0000 0000 9999 ...

Page 339: ...on Default Values CO Line Name Display 1 When enabled On the assigned CO Line Name Flexible button 2 displays in the DKT LCD for incoming calls on the CO line 0 Off 0 Off 1 On CO Line Name Assign 2 This parameter assigns the name for the CO line The name can be up to 12 characters Refer to the Dial Pad Character chart below for dial pad entries No assignment 12 characters Metering Unit 3 This para...

Page 340: ...CO line 1 Internal Music 0 Not assigned 1 Internal Music 2 External Music 3 Reserved 4 8 SLT MOH 1 5 9 Hold Tone Supply PABX CO Dial Tone 7 No PABX CO Yes ipLDK 60 No PABX CO Supply PABX CO Ring Back Tone 8 No PABX CO Yes ipLDK 60 No PABX CO Supply PABX CO Error Tone 9 No PABX CO Yes ipLDK 60 No PABX CO Supply PABX CO Busy Tone 10 No PABX CO Yes ipLDK 60 No PABX CO Supply PABX CO Announce Tone 11 ...

Page 341: ...1 second increments DISA Delay Timer 16 Once answered the system attaches a DTMF receiver to the DISA call to receive caller dialed digits This timer introduces a delay before attaching the DTMF receiver to the CO line 1 1 second 1 9 in 1 second increments SMDR Print 17 When enabled On calls on the CO line s will be included in the SMDR outputs 1 Yes 0 No 1 Yes Busy Error CPT Detect 18 If this par...

Page 342: ...ipLDK 60 Issue 2 0 Admin Programming Manual July 2010 67 G 41 H 42 I 43 J 51 K 52 L 53 M 61 N 62 O 63 7 70 P 71 Q 72 R 73 S 74 8 80 T 81 U 82 V 83 9 90 W 91 X 92 Y 93 Z 94 0 Blank 1 2 3 0 00 ...

Page 343: ...s parameter defines the index to the COLP Table PGM 201 used to determine the COLP sent by the system If the index is 50 the COLP is determined from PGM 114 Flexible button 5 Not assigned 00 50 Delete softkey Not assigned CLIP Table Index 2 This parameter defines the index to the COLP Table PGM 201 used to determine the CLIP sent by the system If the index is 50 the CLIP is determined from PGM 114...

Page 344: ...p 0 Overlap Sending 1 Enblock Sending CLI Transit 7 When calls are rerouted Call Forward the system will send either the original Call Line ID ORI or the forwarding station s CLI CFW 0 CFW 0 CFW 1 ORI Numbering Plan Id 8 This parameter defines the Type of Numbering Plan the system will use in the Information Element of the call Setup message Flexible button 1 covers outgoing calls CLI and Flexible...

Page 345: ...vided No service 1 User provided Pass 2 User provided Fail 3 Network provided Double CLI Service 15 This parameter determines if the system will display the original CLI or Transit CLI for calls rerouted forwarded by the ISDN or IP line 0 Transit 0 Transit 1 Original Prefix Table Index 16 This parameter enables Prefix dialing and defines the Enblock Prefix Table PGM 205 index to use for the CO lin...

Page 346: ... PGM button 2 Dial 144 3 Enter the appropriate CO line Range 4 Select the Flexible button for the desired service mode Day Night etc 5 Enter the appropriate value 6 Press the Hold Save button PGM 144 Flex Btn Description Default Values Day Ring 1 Night Ring 2 Weekend Ring 3 Lunch Ring 4 On demand Ring 5 Flexible buttons 1 through 5 determine call routing and alerting for calls on the CO line while...

Page 347: ...145 PGM 145 is used to display CO line ring assignments defined in PGM 144 Procedure 1 Press the TRANS PGM button 2 Dial 145 3 Enter the appropriate CO line Range 4 Select the Flexible button for the desired service mode Day Night etc 5 Use the Volume Up Down buttons to navigate to next previous page ...

Page 348: ...ix Code Insertion 2 When enabled On the My Area and Prefix codes PGM 200 Flexible buttons 9 10 are inserted in front of the CLI for outgoing calls 0 Off 0 Off 1 On ISDN Line Type 3 This parameter determines the codec used by the ISDN or IP line The codec can be PCM u Law NA standard or A Law EU standard 1 u Law 0 A Law 1 Law Calling Sub address 4 When enabled On the bit for the calling party sub a...

Page 349: ... Double Answer 2 w Indicator Collect Call Answer Timer 8 010 1 seconds 001 250 in 100 milli seconds increments Collect Call Idle Timer 9 These parameters determine treatment of an incoming call when Collect Call Blocking Double Answer is assigned In this case the system answers the call and maintains the connection for the Call Answer time then the system will disconnect for the Call Idle time bef...

Page 350: ...CID CID Name Display 2 When the analog CO line provides the caller s name as well as number the system can display the telephone number or the name and the telephone number received 0 Telephone number 0 Tel number 1 Name RCID Detect 3 This parameter determines the types of call that include CID only local calls or all calls Intended for use in Russia only 0 Local 0 Local 1 All RCID Request 4 This ...

Page 351: ...Russia only 020 20 seconds 001 300 in 1 second increments RCID Digit Number 7 This parameter defines the number of digits of the received CID to display Intended for use in Russia only 07 04 10 RCID Request Count 8 This parameter determines the number of times the system will request CID from the network when RCID Request is set to Auto The maximum value is 3 Intended for use in Russia only 1 1 3 ...

Page 352: ...e call and when the CO line is available for access by another user This interval allows time for the CO to return the circuit to an idle state 20 2 seconds 01 60 in 100 milli second increments Dial tone Delay Timer 3 This parameter sets the time between the user accessing a T1 CO line and dial tone delivery to the user This interval allows the T1 CO line to setup the circuit If Dial Tone Detect P...

Page 353: ...onds 000 127 in 20 milli second increments IASG Mode 9 not used 1 DTMF 0 Pulse 1 DTMF Ring Detect Time 10 This parameter defines the minimum incoming Ring on signal to be considered a valid ring signal for Loop Ground Start T1 CO lines Shorter ring on periods are ignored 2 200 milli seconds 2 9 in 100 milli second increments Ring Stop Time 11 This parameter defines the maximum duration of the Ring...

Page 354: ...will perform a CRC check for T1 and R2 digital CO lines 0 Disable 0 Disable 1 Enable Distance Coefficient Setting 2 When the switch for selection of long loop on the board is set to Long the gain value is set according to the Distance Coefficient Applied to LCOB SLIB HYBRID 0 0 Km 0 0 Km 1 3 Km 2 5 Km 3 7 Km DCO IP Address 3 This parameter defines the IP Address of the digital CO board E1 T1 PRI u...

Page 355: ...es the master clock for the digital CO board When set to slave the board will derive the clock signal from the connected circuit When set to master the digital CO board will employ the local clock as the master clock signal and expects the connected circuit to synchronize to the clock 0 Slave 0 Slave 1 Master PLL SSCG 8 not used T1 Setup mode 9 This parameter assigns the type of framing for the T1...

Page 356: ...as defined in PGM 171 Flexible button 2 0 MOH 0 MOH 1 Ring Back Tone Camp on Call RBT MOH 2 If this parameter is RBT Ring Back Tone is provided to the camped on party otherwise MOH is provided 0 MOH 0 MOH 1 RBT CO Line Choice 3 This parameter defines the method the system will use to secure a CO line from a CO Group Last highest numbered or Round Robin 1 Last 0 Round Robin 1 Last DISA Retry Counte...

Page 357: ...git 10 This parameter determines if the DKT LCD and SMDR will show the digits dialed by LCR On or the originally dialed digits Off 0 Off 0 Off 1 On Conference Warning Tone 11 If this parameter is On when a member joins a Conference Room existing members hear a warning tone 1 On 0 Off 1 On Off net Prompt Usage 12 If this parameter is On the Off net VMIB prompt is heard when a call is forwarded over...

Page 358: ...duration of the conference by dialing the UC Timer Extend code Also see PGM 182 Flexible button 6 for the UC Conference Timer 0 Off 0 Off 1 On Call Log List Number 19 This parameter determines the number of records allowed for the Call Log at each station The system allocates memory for the Call Logs until the Call Log memory is exhausted 15 15 50 Reserved 20 SIP Pound Usage 21 When enabled On and...

Page 359: ...ted ring Override 1st CO Line Group 3 When enabled On if the user dials 9 the system will search all CO Groups for an idle CO line starting with the 1st CO Group otherwise only CO Group 1 is searched 1 On 0 Off 1 On Page Warning Tone 4 When enabled On a warning tone is sent over a page prior to establishing an audio path with the paging user 1 On 0 Off 1 On Auto Privacy 5 If this parameter is On a...

Page 360: ...r playback of VMIB announcements 08 00 31 CLI Information at VM SMDI 13 When enabled On the system will send the CLI associated with the call to the external VM if SMDI signaling is enabled DIP SW 1 position 2 Not available in ipLDK 60 0 Off 0 Off 1 On ACD Print Timer Unit 14 This parameter defines the unit of measure for the ACD Print Timer Flexible button 10 0 Seconds 0 Seconds 1 Hours Set VM SM...

Page 361: ...ight are changed to 7 and must be reassigned to recover Otherwise the user may return to the normal COS with the COS Restore procedure 0 Off 0 Off 1 On 5 digit Authorization Code 21 This parameter determines the structure of Authorization Codes when On fixed 5 digit Authorization Codes are used when Off variable 3 to 11 digit codes are used and is the terminating digit 0 Off 0 Off 1 On LCR Dial To...

Page 362: ...1 Press the TRANS PGM button 2 Dial 162 3 Enter the appropriate value 4 Press the Hold Save button PGM 162 Flex Btn Description Default Values Admin Password This parameter defines the password if any required for a user to access Admin programming The password must be 4 digits To delete a password press the Speed button Not assigned 4 digits 0 9 and ...

Page 363: ...able 1 If this parameter is On the system will monitor the external Alarm contact 0 Off 0 Off 1 On Alarm Contact Type 2 This parameter defines the contact state open or close that activates the Alarm signal 1 Close 0 Open 1 Close Alarm Mode 3 This parameter determines the operating mode of the contact Alarm or Doorbell 1 Alarm 0 Doorbell 1 Alarm Alarm Signal Mode 4 This parameter determines if the...

Page 364: ...s the System Attendant 100 DKT station number Main Attendant 1 2 This parameter defines the first Main Attendant To delete a Main Attendant press the Speed button Not assigned DKT station number Main Attendant 2 3 This parameter defines the second Main Attendant To delete a Main Attendant press the Speed button Not assigned DKT station number Main Attendant 3 4 This parameter defines the third Mai...

Page 365: ...NS PGM button 2 Dial 165 3 Select the desired Flexible button 4 Enter the appropriate value 5 Press the Hold Save button PGM 165 Flex Btn Description Default Values Auto Attendant Usage 1 If this parameter is On the back up Auto Attendant is enabled and will play the assigned VMIB announcement refer to Flexible button 2 0 Off 0 Off 1 On VMIB Announce 2 This parameter defines the VMIB announcement ...

Page 366: ...able below for COS values 07 01 11 CO to CO Night COS 2 This parameter defines the CO to CO Night and Weekend COS Refer to the table below for COS values 07 01 11 CO to CO COS Table Station COS Restrictions 1 No restrictions are placed on dialing 2 The assignments in the Exception Table A are monitored for Allow and Deny numbers 3 The assignments in the Exception Table B are monitored for Allow an...

Page 367: ...com and paging calls are allowed No dialing allowed on CO lines ICM boxes are assigned with this COS 8 The assignments in the Exception Table C are monitored for allow and deny numbers 9 The assignments in the Exception Table D are monitored for allow and deny numbers 10 The assignments in the Exception Table C D are monitored for allow and deny numbers 11 The assignments in the Exception Table A ...

Page 368: ...stination when a DID or DISA call encounters busy and no forwarding destination is enabled The destination can be busy Tone an Attendant or a Station Hunt Group When selecting Hunt Group enter the Hunt Group number 1 Tone Flexible button 1 Tone 2 Attendant 3 Hunt Group enter group number Error Destination 2 This parameter defines the destination when a DID or DISA call encounters an error The dest...

Page 369: ...Group enter group number VMIB Prompt Usage 5 Select Flexible button Flexible button 1 Busy Prompt 2 Error Prompt 3 DND Prompt 4 No answer 5 Attendant Xfer Busy Prompt 5 1 1 On 0 OFF 1 ON Error Prompt 5 2 1 On 0 OFF 1 ON DND Prompt 5 3 1 On 0 OFF 1 ON No Answer Prompt 5 4 1 On 0 OFF 1 ON Attendant Transfer Prompt 5 5 The VMIB includes prompts that play when the destination is busy invalid error in ...

Page 370: ...D or DISA call is rerouted with No answer forward or CCR to an invalid destination Not supported for T1 E1 CO line 2 Attendant Flexible button 1 Tone 2 Attendant 3 Hunt Group enter group number Reroute No Answer Destination 8 This parameter defines the destination when a DID or DISA call is rerouted with No answer forward or CCR and is not answered in the DID DISA No answer time PGM 181 Flexible b...

Page 371: ...Description Default Values First Contact 1 Second Contact 2 Third Contact 3 Fourth Contact 4 These parameters define the function of each of the four Control Contacts in the ipLDK 60 Contacts 1 and 2 are located in the Basic cabinet and contacts 3 and 4 are located in the Expansion cabinet The contact can be assigned to activate when A station receives a call with the system in Night Service A doo...

Page 372: ...M 169 Flex Btn Description Default Values LCD Time Mode 1 This parameter sets the display format for Time as a 12 or 24 hour clock 1 12 hour clock 0 24 hour clock 1 12 hour clock LCD Date Mode 2 This parameter sets the format of the date display as Day Month Year DD MM YY or Month Day Year MM DD YY 0 DD MM YY 0 DD MM YY 1 MM DD YY LCD Language 3 This parameter selects the language used in the LCD ...

Page 373: ...ipLDK 60 Issue 2 0 Admin Programming Manual July 2010 98 PGM 169 Flex Btn Description Default Values 10 Portuguese 11 Spanish 12 Korean 13 Estonia 14 Russian 15 Turkish 16 Romanian 17 Polish ...

Page 374: ...eives a call the modem is connected Procedure 1 Press the TRANS PGM button 2 Dial 170 3 Select the desired Flexible button 4 Enter the appropriate value 5 Press the Hold Save button PGM 170 Flex Btn Description Default Values Station number 1 This parameter assigns an associated station for the Modem 147 Station number CO Line Number 2 This parameter assigns an associated CO line for the Modem Not...

Page 375: ...n Default Values BGM Type 1 This parameter defines the source for BGM Back Ground Music 1 Internal Music see Flexible button 8 0 Not assigned 1 Internal Music 2 External Music 3 unused 4 8 SLT MOH 1 5 MOH Type 2 This parameter defines the source for MOH Music On Hold 1 Internal Music see Flexible button 8 0 Not assigned 1 Internal Music 2 External Music 3 Unused 4 8 SLT MOH 1 5 9 Hold Tone ICM Box...

Page 376: ...on number SLT MOH 5 Flexible button 5 station number Not assigned Flexible button SLT station number Dial Tone Source 5 This parameter assigns an SLT MOH source for dial tone set the SLT Station number of the SLT port 0 Not assigned 0 Not Assign 1 SLT MOH 1 2 SLT MOH 2 3 SLT MOH 3 4 SLT MOH 4 5 SLT MOH 5 Intercom Ring Back Tone 6 This parameter assigns an SLT MOH source for Intercom Ring Back tone...

Page 377: ...ernal MOH 8 This parameter selects the melody used for Internal MOH select from 13 available melodies 0 Romance 0 Romance 1 Turkish March 2 Green sleeves 3 Fur Elise 4 Carmen Toreador Song 5 Waltz of the Flowers 6 Pavane 7 Sichilland 8 Mozart Piano Sonata 9 Song of Spring 10 La Campanella 11 Overture No 2 Badinerie 12 Blue Danube ...

Page 378: ...X Centrex Procedure 1 Press the TRANS PGM button 2 Dial 172 3 Select the desired Flexible button 4 Enter the appropriate value 5 Press the Hold Save button PGM 172 Flex Btn Description Default Values PBX Access Code 1 4 This parameter defines up to four 4 PBX Trunk Access codes used by ipLDK 60 to determine when to activate COS on lines installed behind a PBX Centrex Not assigned 0 9 and ...

Page 379: ...Enter the appropriate value 5 Press the Hold Save button PGM 173 Flex Btn Description Default Values Transfer Call 1 This parameter defines the relative priority of PLA for transferred calls 1 1 4 Recall 2 This parameter defines the relative priority of PLA for recalls 2 1 4 Incoming Call 3 This parameter defines the relative priority of PLA for incoming calls 3 1 4 Queued Call 4 This parameter de...

Page 380: ...OM1 RS 232C port Flexible button 2 COM2 Modem MODU port 4 Select desired parameter Flexible button 5 Enter the appropriate value 6 Press the Hold Save button PGM 174 Flex Btn Description Default Values BAUDRATE 1 This parameter defines the Baud Rate of the selected COM port 6 0 N A 1 N A 2 1200 Baud 3 2400 Baud 4 4800 Baud 5 9600 Baud 6 19200 Baud 7 38400 Baud CTS RTS 2 This parameter enables CTS ...

Page 381: ...ak 3 When enabled On the system will insert a page break after printing the number of lines defined under Flexible button 4 1 On 0 Off 1 On Lines per Page 4 This parameter defines the number of lines per page the system will print before sending a Page Break signal if enabled under Flexible button 3 060 001 199 ...

Page 382: ...451 01 COM1 Traffic 3 This parameter establishes the port for Traffic Analysis data output 01 COM1 SMDI Print 4 This parameter establishes the port for SMDI data output to an external AA Voice Mail Not supported in ipLDK 60 Call Information 5 This parameter establishes the port for Call information data output 01 COM1 Info On line SMDR 6 This parameter establishes the port for On line SMDR data ou...

Page 383: ...ue 2 0 Admin Programming Manual July 2010 108 PGM 175 Flex Btn Description Default Values 08 Net PC Attd CTI 11 This parameter establishes the port for a CTI data connection 09 Net CTI 01 COM 1 02 COM 2 09 Net CTI ...

Page 384: ...close to open ratio 60 40 or 67 33 Procedure 1 Press the TRANS PGM button 2 Dial 176 3 Select the desired Flexible button 4 Enter the appropriate value 5 Press the Hold Save button PGM 176 Flex Btn Description Default Values Pulse dial ratio This parameter defines the close open ratio for dial pulses on an analog CO line 1 67 33 0 60 40 1 67 33 ...

Page 385: ...pe 3 This parameter determines if All calls or only LD calls are recorded for SMDR LD calls are defined by Flexible button 4 and 14 1 LD 0 All calls 1 Long Distance Long Distance Call Digit Counter 4 This parameter determines the number of digits for a Long Distance call if the number of digits exceeds the assigned value ipLDK considers the call Long Distance Flexible button 14 defines LD codes 07...

Page 386: ...proceeding left 0 to 5 digits 0 0 5 SMDR Start Timer 12 This parameter determines the minimum call duration of a call for SMDR If the call duration is shorter than the assigned time an SMDR record is not generated 000 seconds 000 250 in 1 second increments SMDR Hidden Digit 13 This parameter determines the order to hide SMDR dialed digits right to left Right or left to right Left Flexible button 8...

Page 387: ...I SMDR connection type 20 This parameter assigns the connection between the system and the external application Serial RS 232 or LAN 0 Serial 0 Serial 1 LAN I SMDR Author Index 21 When enabled On SMDR records sent to the external application software will include the Authorization code index in place of the actual Authorization code 0 Off 0 Off 1 On Dial Pad Character Map 1 10 13 Q 11 Z 12 2 20 A ...

Page 388: ...ipLDK 60 Issue 2 0 Admin Programming Manual July 2010 113 Blank 1 2 3 ...

Page 389: ...5 MM DD YY DST 3 The system can support automatic Daylight Savings Time DST adjustment of the system clock 0 Off 0 Off 1 On Set DST Start 4 For DST the start time for DST can be configured Flexible button 1 DST Start Month 00 12 Flexible button 2 DST Start Week 00 06 Flexible button 3 DST Start Day 00 07 Flexible button 4 DST Start Time 00 24 Start Month 3 Start Week 2 Start Day 07 Start Time 02 S...

Page 390: ...ton 4 Enter the appropriate value 5 Press the Hold Save button PGM 179 Flex Btn Description Default Values Display Linked Pairs 1 This Flexible button displays the Linked Pair stations use the Volume Up Down buttons to navigate Linked Pairs 2 This parameter assigns two stations as a Linked pair with the properties of the first station Main entered for the pair The Main station of a Linked Pair hav...

Page 391: ...call will remain parked before recalling the station that parked the call 120 seconds 00 600 in 1 second increments Camp On Recall Timer 3 This parameter sets the duration a transferred call will remain camped on to a station before recalling the transferring station 030 seconds 000 200 in 1 second increments Exclusive Hold Recall Timer 4 This parameter sets the duration a call will remain on Excl...

Page 392: ...R No Tone Retry Counter 12 This parameter determines the maximum number of times ACNR attempts to secure a CO line If a CO line is not seized all lines busy or out of service ipLDK cancels the ACNR request 1 1 9 ACNR Tone Detect Timer 13 This parameter sets the duration the system will monitor the CO line for valid call progress tones If ipLDK detects busy or reorder tone or the timer expires the ...

Page 393: ...etwork to clear down the call 020 2 seconds 001 150 in 100 mill second increments CO Ring Off Timer 20 This parameter sets the maximum Ring off signal before the call is considered abandoned The ipLDK considers shorter periods a continuation of the alerting cycle for the incoming call 060 6 seconds 010 150 in 100 mill second increments CO Ring On Timer 21 This parameter sets the minimum Ring on si...

Page 394: ... before it is rerouted to the DID DISA No answer destination PGM 167 Flexible button 3 25 seconds 00 99 in 1 second increments VMIB User Record Timer 3 This parameter determines the maximum duration of the user recorded greeting for the VMIB Voice Mail Longer greetings cannot be stored 020 seconds 010 255 in 1 second increments VMIB Valid User Message Timer 4 This parameter establishes the minimum...

Page 395: ... before sending digits on a CO line when a Pause is encounter in a Speed Dial number The Pause Time is also used for LNR and other automatic dialing 3 seconds 1 9 in 1 second increments Preset Call Forward Timer 12 This parameter sets the duration CO Line calls signal the assigned station before reroute to the Preset Forward destination see PGM 121 25 seconds 00 99 in 1 second increments SLT DTMF ...

Page 396: ...in the Last Number Redial buffer 00 disabled 00 30 in 1 second increments LCO CPT Detect Timer 19 This parameter sets the duration the system periodically removes the CPT detector from a CO line that is transferred or forwarded to another CO line After the assigned time a CPT detector is connected to the CO line to detect busy or error tone for 7 seconds The detector is then removed from the line ...

Page 397: ... tone request from an SLT An open hook switch signal longer than the maximum is considered a disconnect signal from the SLT 075 750 milli seconds 001 250 in 10 milli second increments SLT Minimum Hook Flash Timer 3 This parameter defines the minimum duration of a Flash new dial tone request for the ipLDK to register the Flash signal otherwise the signal is consider a spurious signal 020 200 milli ...

Page 398: ...ameter determines the inter digit time when Enblock dialing PGM 143 Flexible button 6 is enabled When the timer expires the system sends all digits dialed in the call set up message 05 seconds 01 20 in 1 second increments CCR Time Out Timer 11 This parameter defines the first and inter digit time for a caller after receiving a CCR Greeting When the timer expires and the user dials no additional di...

Page 399: ... for up to four 4 members 5 Enter the appropriate value 6 Press the Hold Save button PGM 183 Flex Btn Description Default Values In Room Group Supervisor 1 This parameter defines the In Room group 01 to 10 Supervisor station that will control the In Room indication for the group Not assigned Station number of Supervisor In Room Group Member 2 This parameter assigns members to an In Room Group maxi...

Page 400: ...n receives the Chime Bell signal Not assigned 01 14 station pair Chime Bell Relay 2 This parameter assigns a Chime Bell pair 01 14 to activate an External Control Relay as a Loud Bell contact Not assigned 01 14 External Control Relay 0 2 Bell Timer 3 This parameter determines the duration of the Chime Bell signal at the receiving station The same timer is used for all 14 Chime Bell pairs 02 second...

Page 401: ... Call Metering signals Also see PGM 142 Flexible buttons 3 0 Off 0 Off 1 On R2 OUT Manage Timer 3 This parameter sets the time the system will wait for a backward signal from an E1R2 CO line after sending a forward signal on an outgoing call 14 seconds 01 50 in 1 second increments R2 IN Manage Timer 4 This parameter sets the time the system will wait for a forward signal from an E1R2 CO line after...

Page 402: ...I for the call 0 Off 0 Off 1 On CLI Digit Num 12 not used R2 OUT DIGIT TIMER 13 This parameter sets the Inter digit time for R signaling on a digital CO line 05 seconds 01 50 in 1 second increments R2 ERROR PROMT USAGE 14 When enabled On the system will play the VMIB error announcement when an error occurs on an R2 outgoing call If no VMIB announcement is available the system sends error tone 0 Of...

Page 403: ...ter defines the type of incoming signaling from a digital CO line 2 R2MFC 0 Pulse 1 DTMF 2 R2MFC Out Digit Type 2 This parameter defines the type of outgoing signaling provided on digital CO lines 2 R2MFC 0 Pulse 1 DTMF 2 R2MFC CLI Digit Number 3 This parameter defines the number of digits expected as the Calling Line Identification from digital CO lines 10 CO line range 1 15 digits 0 9 DCOB TYPE ...

Page 404: ...e 5 Press the Hold Save button PGM 190 Flex Btn Description Default Values Group Type 1 This parameter determines the type of Station or Hunt Group Not assigned 0 Not Assigned 1 Circular 2 Terminal 3 UCD 4 Ring 5 VM 6 Pick up 7 Networking VM Pick up Attribute 2 When enabled On stations in the group can Pick up calls for other stations in the group The Pick up attribute has no affect on Station Pic...

Page 405: ...ogramming Manual July 2010 130 PGM 190 Flex Btn Description Default Values Assignment selecting a Flexible button or as a range Use the Volume Up Down button to scroll the list of stations station number or Enter a station range ...

Page 406: ...e 2 Timer 2 This parameter defines the time the system waits after playing the first announcement to play the assigned VMIB announcement 2 Flexible button 4 to a queued call 000 seconds 000 999 in 1 second increments VMIB Announce 1 Location 3 This parameter assigns the VMIB announcement number to play when the VMIB Announce 1 timer Flexible button 1 expires Not assigned 00 70 VMIB Announce 2 Loca...

Page 407: ...02 seconds 000 999 in 1 second increments No Answer Timer 10 This parameter sets the duration a station receives ring before the call is routed to the next idle station in the group 15 seconds 00 99 in 1 second increments Pilot Hunt 11 If this parameter is enabled On calls to a member that are not answered route to the Hunt Group A circular terminal hunt group can be assigned with a pilot number s...

Page 408: ... 0 Off 1 On Group Name Assign 18 This parameter assigns a name maximum 12 characters to the group Not assigned 12 Characters Call Coverage 19 The Call Coverage parameter enables coverage for the Hunt Group A Call Coverage Flexible button at a covering station for the group will be active The covering station must have a Coverage button set using Station User Program codes 46 and group number Flexi...

Page 409: ...als Flexible button 5 to queued calls 0 Off 0 Off 1 On Overflow Destination 7 When assigned calls to a station in the group queue until answered or each station in the group has been tried The call remains at the last station in the group or routes to the overflow destination after the Overflow timer Flexible button 8 expires Not assigned 1 Station 2 Hunt 3 VMIB 00 70 00 disable 4 System Speed 200...

Page 410: ...d call count A setting of 00 disables the Supervisor Call Count feature 00 disabled 00 99 ACD Queued Call 16 When enabled On the Supervisor DKT LCD will display the Queued call count for the group 1 On 0 Off 1 On Max Queued Call Count 17 This parameter determines the maximum number of calls that can queue to the Group When the queued calls exceed the Maximum Queued Call Count additional calls are ...

Page 411: ... User Program codes 46 and group number Flexible button 1 Hunt Coverage Mode On Off Flexible button 2 Delay Ring Cycle Button 1 0 Off Button 2 0 0 Off 1 On 0 9 cycles 3 7 2 3 Ring Group Attributes PGM 191 Ring Flex Btn Description Default Values VMIB Announce 1 Timer 1 This parameter defines the time the system waits to automatically answer an incoming call and play the assigned VMIB announcement ...

Page 412: ... group or routes to the overflow destination after the Overflow timer Flexible button 8 expires Not assigned 1 Station 2 Hunt 3 VMIB 00 70 00 disable 4 System Speed 2000 2499 Overflow Timer 8 This parameter sets the interval a call will queue to a group before routing to the Overflow destination Flexible button 7 180 seconds 000 600 in 1 second increments Wrap up Timer 9 This parameter sets the du...

Page 413: ...overing station for the group will be active The covering station must have a Coverage button set using Station User Program codes 46 and group number Flexible button 1 Hunt Coverage Mode On Off Flexible button 2 Delay Ring Cycle Button 1 0 Off Button 2 0 0 Off 1 On 0 9 cycles 3 7 2 4 VM Group Attributes PGM 191 External VM Flex Btn Description Default Values Wrap up Timer 1 This parameter sets th...

Page 414: ...emains at the last station in the group or routes to the overflow destination after the Overflow timer Flexible button 6 expires Not assigned 1 Station 2 Hunt 3 VMIB 00 70 00 disable 4 System Speed 2000 2499 Group Name Assign 8 This parameter assigns a name maximum 12 characters to the group Not assigned 12 Characters 3 7 2 5 Pick up Group Attributes PGM 191 Pick up Flex Btn Description Default Va...

Page 415: ...ramming Manual July 2010 140 3 7 2 6 Network VM Group Attributes PGM 191 Network VM Flex Btn Description Default Values Group Name Assign 1 This parameter assigns a name maximum 12 characters to the group Not assigned 12 Characters ...

Page 416: ...lt Values Advice of Charge 1 This parameter defines the type of Advice of Charge service provided from the ISDN based on the country 0 No AOC service 0 no AOC service 1 Italy Spain 2 Finland 3 Australia 4 Belgium 5 Standard 6 Netherlands CO ATD Code 2 This parameter defines the received DID digits that route the call to the Attendant For outgoing DID calls if PGM 114 Flexible button 5 is set to CO...

Page 417: ... local Area Code that is inserted as part of the Prefix code when Prefix Code Insertion Flexible button 3 and 4 is enabled This value is combined with the My Area Prefix Code value for insertion Not assigned 6 digits 0 9 My Area Prefix Code 10 This parameter defines the Area Prefix Code that is inserted as part of the Prefix code when Prefix Code Insertion Flexible button 3 and 4 is enabled This v...

Page 418: ...2 Procedure 1 Press the TRANS PGM button 2 Dial 201 3 Enter the desired COLP Table index 4 Enter the appropriate value 5 Press the Hold Save button PGM 201 Flex Btn Description Default Values COLP CLIP This parameter defines the COLP CLIP to be presented to the ISDN IP CO line when a station makes or receives a call The entry used is based on the index assigned in PGM 143 Flexible button 1 and 2 1...

Page 419: ...ible DID Table index to use for routing the MSN call when the MSN telephone number assigned under Flexible button 4 matches Not assigned Flexible DID Table index 000 999 Sub Number 3 Not Used Not assigned 0 9 Telephone Number 4 This parameter defines the MSN telephone number to route for this MSN index The MSN number is received in the Called Party field from the ISDN When the received number matc...

Page 420: ... 238 250 3 9 1 Local Code Table PGM 204 PGM 204 defines leading digits that are considered local calls for SMDR and toll restriction Procedure 1 Press the TRANS PGM button 2 Dial 204 3 Enter Table index 01 to 16 4 Enter the desired Local code up to 5 digits 0 9 5 Press the Hold Save button ...

Page 421: ...ialed Not assigned 8 digits 0 9 and DND for any digit Min Digits 2 This parameter defines the minimum number of digits the user must dial for Prefix code dialing 00 00 30 Max Digits 3 This parameter defines the maximum number of digits the user must dial for Prefix code dialing When the maximum digits are dialed the dialed digits are compared to the assigned Prefix code 00 00 30 Sending Complete 4...

Page 422: ... Btn Description Default Values 3 Network Spec 4 Subscriber 5 Abbreviated 6 Reserved Numbering Plan 6 This parameter defines the identification of the type of Numbering plan 0 Unknown 0 Unknown 1 ISDN Telephony 2 Data Numbering 3 Telex 4 National Std 5 Private 6 Reserved ...

Page 423: ...ation when the user Dials while receiving internal dial tone Internal Accesses a CO line with a CO line Group button or by dialing a CO line Group access code Direct or Accesses a CO line with a Loop button or by dialing 9 00 00 LCR disabled 01 Dial 9 02 Internal Loop 11 Loop Direct 12 All with Loop access immediately 13 All with Loop access delay Day Zones groups 2 This parameter divides the days...

Page 424: ...rouping 2 Day Zone 2 Separate LCR treatments are assigned for each time zone under PGM 221 and 223 Time is assigned in 24 hour format with 00 24 as midnight Any hour not covered by the time zones entered is treated as part of time zone 1 Flexible button 1 3 2 digt pair 00 24 Time zones for Day Zone 3 5 This parameter assigns three time zones for the day of week grouping 3 Day Zone 3 Separate LCR t...

Page 425: ...Values LCR Type 1 This parameter defines the LCR access modes that apply to this digit string The types are Internal any CO line access mode or both Both 1 Internal 2 CO 3 Both LCR Code 2 This parameter defines the digit string to match with the user dialed digits Up to 12 digits 0 9 DND any digit DMT index for Day Zone 1 3 This parameter defines the DMT index for each of three Time Zones in Day g...

Page 426: ... Manual July 2010 151 PGM 221 Flex Btn Description Default Values Check Password 6 The user may be required to enter a Station or system Authorization code in order for the system to process an LCR call for the LDT index 0 Off 0 Off 1 On ...

Page 427: ...l process Flexible buttons 2 3 The digits are added in the number at the digit position defined under Flexible button 4 None Up to 25 digits 0 9 CBack Pause DND FWD wait for dial tone Removal Position RP 2 This parameter determines the position in the user dialed number where digits are removed The number of digits removed is defined under Flexible button 3 01 01 12 Number of digits to remove RN 3...

Page 428: ... CO line Group that will service LCR for this DMT index The system accesses an idle CO line from the group and processes the call after digit modification 01 01 24 Alternative DMT index ALT 6 This parameter defines an Alternate DMT index for use should a CO line not be available from the CO line Group assigned under Flexible button 5 None 00 99 ...

Page 429: ...defines the DMT index for each of three Time Zones in Day grouping 2 see PGM 220 Entering a value changes this parameter for Day Zone 2 in the Leading Digit Table PGM 221 None 3 2 digt pairs 00 99 total 6 digits DMT for Day Zone 3 3 This parameter defines the DMT index for each of three Time Zones in Day grouping 3 see PGM 220 Entering a value changes this parameter for Day Zone 3 in the Leading D...

Page 430: ...ipLDK 60 Issue 2 0 Admin Programming Manual July 2010 155 PGM 223 Flex Btn Description Default Values Initialize ...

Page 431: ...1 This parameter selects a Table index and allowed digit strings for the Allow Table A used in Station COS 2 4 and 11 Not assigned Deny Table A 2 This parameter selects a Table index and denied digit strings for the Deny Table A used in Station COS 2 4 and 11 Not assigned Allow Table B 3 This parameter selects a Table index and allowed digit strings for the Allow Table B used in Station COS 3 4 an...

Page 432: ...dex and denied digit strings for the Deny Table C used in Station COS 8 10 and 11 Not assigned Allow Table D 7 This parameter selects a Table index and allowed digit strings for the Allow Table D used in Station COS 9 10 and 11 Not assigned Deny Table D 8 This parameter selects a Table index and denied digit strings for the Deny Table D used in Station COS 9 10 and 11 Not assigned ...

Page 433: ...desired Allow Deny number 6 Press the Hold Save button PGM 225 Flex Btn Description Default Values Allow Table 1 This parameter selects a Table index and allowed digit strings for the Allow Table used in Station COS 5 and 6 and CO COS 4 Not assigned Deny Table 2 This parameter selects a Table index and denied digit strings for the Deny Table used in Station COS 5 and 6 and CO COS 4 Not assigned Ta...

Page 434: ...mergency service when dialed at an active station the number is dialed overriding COS if required Any dial pad digit 0 9 and may be entered The default Emergency numbers are 911 and 9911 Procedure 1 Press the TRANS PGM button 2 Dial 226 3 Dial Emergency Table index 1 10 4 Enter the Emergency number maximum 14 digits 5 Press the Hold Save button ...

Page 435: ...rization Table index 001 200 4 Select the desired Flexible button 5 Enter the appropriate value 6 Press the Hold Save button PGM 227 Flex Btn Description Default Values Authorization Code 1 This parameter assigns the Authorization code The code may be a variable length 3 to 11 digits or a fixed length 5 digits PGM 161 Flexible button 21 Not Assigned 3 11 digits 0 9 Day COS 2 This parameter defines...

Page 436: ...on when the DISA caller dials the digit 2 Not assigned See CCR Destination Code Table Digit 3 3 This parameter defines the CCR destination when the DISA caller dials the digit 3 Not assigned See CCR Destination Code Table Digit 4 4 This parameter defines the CCR destination when the DISA caller dials the digit 4 Not assigned See CCR Destination Code Table Digit 5 5 This parameter defines the CCR d...

Page 437: ... when the CCR destination is busy 1 Attendant Error Time out Destination 12 This parameter defines the destination when the CCR destination is an error or the Inter digit time expires see PGM 181 Flexible button 8 1 Attendant No Answer Destination 13 This parameter defines the destination when the CCR destination does not answer in the DID DISA No answer time PGM 181 Flexible button 2 1 Attendant ...

Page 438: ...08 All Call Page 08 1 Internal All Call Page 08 2 All Call Page 09 Net Number 09 Net Number 10 Conference Room 10 1 9 11 Station Voice Mailbox 11 station number 12 Company Directory 13 Mailbox Owner Caller must enter Mailbox number 14 Record a System Greeting 15 Virtual Mailbox 15 mailbox number ...

Page 439: ...ed On the system routes all CO line calls for the Executive to the Secretary station 0 Off 0 Off 1 On Call Executive if Secretary DND 3 When enabled On if the Secretary is in DND calls for the Executive are not routed to the Secretary even if the Executive is in DND 0 Off 0 Off 1 On Executive Grade 4 This parameter determines if an Executive can make intercom calls to other Executives even if the ...

Page 440: ...GM 231 Flex Btn Description Default Values DID Name 1 This parameter assigns a name up to 12 characters for the DID Conversion Table index Not assigned 11 characters see Dial Pad Character Chart Day Destination 2 This parameter defines the Flexible DID Conversion route for Day mode service Not assigned 01 12 see DID Destination Chart below Night Destination 3 This parameter defines the Flexible DI...

Page 441: ...on VM 12 virtual mailbox number Tenancy Group 7 The Day Night Mode for the DID Destination Table is normally controlled by the System Attendant When desired the Day Night mode can be controlled by a Tenant Group Attendant 0 System Attendant 0 5 DID Destination Table Code Destination Values 01 Station 01 station number 02 Hunt Group 02 Hunt Group number 03 VMIB Announce 03 VMIB Announcement number ...

Page 442: ...box 11 station number 12 Virtual Voice Mailbox 12 Virtual mailbox number Dial Pad Character Chart 1 10 13 Q 11 Z 12 2 20 A 21 B 22 C 23 3 30 D 31 E 32 F 33 4 40 G 41 H 42 I 43 5 50 J 51 K 52 L 53 6 60 M 61 N 62 O 63 7 70 P 71 Q 72 R 73 S 74 8 80 T 81 U 82 V 83 9 90 W 91 X 92 Y 93 Z 94 0 Blank 1 2 3 0 00 ...

Page 443: ...s 2000 2199 cannot be assigned to a System Speed Zone Zone 1 2200 2499 Zones 2 10 not assigned Range between 2200 2499 Station Range to Access Zone 2 This parameter assigns stations allowed access to Speed Dial bins in the zone Select the Flexible button associated with a station or enter a station range Zone 1 All stations allowed access Flexible button 1 4 or a station range Toll Checking 3 This...

Page 444: ...button PGM 233 Flex Btn Description Default Values Day 1 This parameter defines the start time for Day mode service when Auto Ring service is active Mon Fri 09 00 4 digits 0000 23 59 Night 2 This parameter defines the start time for Night mode service when Auto Ring service is active Mon Thu 18 00 4 digits 0000 23 59 Weekend 3 This parameter defines the start time for Weekend mode service when Aut...

Page 445: ... to review Voice message Prefix P Suffix 12 digits 0 9 and DND for Pause Busy Index 3 This parameter defines the code sent to the external VM to receive an incoming Voice message when the call encounters busy Prefix P 3P Suffix 12 digits 0 9 and DND for Pause No Answer Index 4 This parameter defines the code sent to the external VM to receive an incoming Voice message when the call is not answered...

Page 446: ...GM 234 Flex Btn Description Default Values Suffix and DND for Pause Index 8 Prefix Suffix 12 digits 0 9 and DND for Pause Disconnect Index 9 This parameter defines the code sent to the external VM to instruct the VM to disconnect 12 digits 0 9 and DND for Pause ...

Page 447: ...ls the Mobile Extension An ISDN or IP CO line group must be used 01 01 24 Telephone Number 3 This parameter assigns the number the system dials to call the Mobile Extension Not assigned Up to 24 digits CLI Number 4 This parameter assigns the CLI the system receives for an incoming call from the Mobile Extension Not Assigned Up to 16 digits Mobile Extension Hunt Call 5 When enabled On Hunt group ca...

Page 448: ...lue 6 Press the Hold Save button PGM 237 Flex Btn Description Default Values Incoming CLI Number 1 This parameter assigns a CLI that if matched with the CLI on an incoming DID CO line call routes the call to the destination specified under Flexible button 2 Not assigned Up to 20 digits Conversion Table Index 2 This parameter defines the Flexible DID Conversion Table index PGM231 for the destinatio...

Page 449: ...ailbox 15 seconds 00 99 seconds Message Record time 2 The system limits the maximum duration of a recorded voice message to the mailbox 300 seconds 001 600 seconds Number of Messages 3 The system limits the number of messages stored in a mailbox 050 001 250 Retention Time 4 The system limits the duration a message will be stored in the mailbox 15 days 01 99 days E mail Notification 5 The system ca...

Page 450: ...tion Default Values Receipt of the ipLDK The system will confirm delivery once the receiver listens to the message 1 Enable Private Message Mark 8 A user may mark a message to another ipLDK user as a private message The receiver cannot forward the message 0 Disable 0 Disable 1 Enable ...

Page 451: ...e button PGM 250 Flex Btn Description Default Values Number of Agents 1 The number of Agents using the Hot desk feature determines the Agent numbers Agent numbers are assigned backwards from the highest station number default 147 decrementing the station number by one for each agent to the Number of Agents assigned 00 00 46 View Agent Range 2 N A N A Auto Logout Timer 3 The system will log an agen...

Page 452: ...ect the desired Flexible button 4 Enter the appropriate value 5 Press the Hold Save button PGM 291 Flex Btn Description Default Values SMS Center Number 1 This parameter assigns the telephone number of the SMS Message Center to receive an SMS from the ipLDK Not assigned Up to 16 digits SMS Center CLI 2 This parameter defines the CLI the ipLDK will receive from the SMS Message Center when a new SMS...

Page 453: ...e station 1 This parameter assigns the range of stations to receive SMS messages on the CO lines in the range 0 Off Station Range 0 Off 1 On Display SMS Receive station 2 This Flexible button displays the stations allowed to receive external SMS messages SMS Outgoing CO 3 When enabled On CO lines in the range are used to submit external SMS messages to the SMS Center 0 Off 0 Off 1 On Non CID SMS K...

Page 454: ...f 0 Off 1 On Networking Retry Count 2 This parameter defines the number of times the system will attempt a network connection to a PSTN line This parameter does not affect a direct connection between two networked systems 00 00 99 Networking CNIP Enable 3 When enabled On the system displays the name of the calling station in the LCD of the called station 1 On 0 Off 1 On Networking CONP Enable 4 Wh...

Page 455: ...king CAS Enable 6 This parameter enables Centralized Attendant Service for the system CAS should not be enabled at the system where the CAS Attendant is located 0 Off 0 Off 1 On Networking VPN Enable 7 Reserved 0 Off 0 Off 1 On Networking CC Retain Mode 8 When enabled On the system employs the Call Completion Retain mode for supplementary services 0 Off 0 Off 1 On ...

Page 456: ...meter defines the TCP port used for communications with the BLF Manager 9000 0000 9999 UDP Port 3 This parameter defines the UDP port used for communications with the BLF Manager 9001 0000 9999 BLF Manager IP Address 4 This parameter defines the IP address of the server hosting the BLF Manager 0 0 0 0 IPv4 address Duration of BLF status 5 This parameter sets the maximum duration between BLF status...

Page 457: ...mming Manual July 2010 182 PGM 321 Flex Btn Description Default Values system will recall the transferring station GK Reroute CO Group 8 This parameter defines the CO line group used by a Gatekeeper when transferring a call 00 00 24 ...

Page 458: ...up number This parameter does not relate to the normal CO line Group number 00 00 24 VOIB Mode 2 This parameter defines the VoIP protocol used by the VOIB on CO lines H 323 or SIP 1 SIP 0 H 323 1 SIP Use Gatekeeper 3 When enabled On the system employs the GateKeeper to route calls Otherwise the call is routed directly over the network 0 Off 0 Off 1 On Networking CO Line Type 4 This parameter defin...

Page 459: ...ms otherwise use PSTN 0 Network 0 Network 1 PSTN Net Numbering Code 2 This parameter defines the individual Network Numbering Plan code digits For a local station number enter after the first digit to signify a local station 1 An asterisk is used to signify any digit 0 9 Not assigned 16 digits 0 9 and signifies local station numbers any digit wild card Net Number CO Line Group 3 This parameter def...

Page 460: ...tgoing PSTN connection 0 No 0 No 1 Yes CO ATD Code CLI 8 When enabled On the Attendant station number associated with the CO line is used as the CLI sent to PX Otherwise the station number placing or receiving the call is used for the CLI 0 Off 0 Off 1 On Firewall Routing 9 When enabled On the system recognizes the connection for the Network Numbering Plan code routes through a Firewall and uses t...

Page 461: ...es the IP address for VoIP This address is assigned to the VOIB and if installed the VOIU 0 0 0 0 IP v4 address Gateway Address Skip 2 This parameter defines the IP address of the Gateway serving the VOIB 0 0 0 0 IP v4 address SUBNET Mask Skip 3 This parameter defines the Subnet mask for the VOIB IP address 255 255 255 0 IPv4 Subnet mask DNS Address Skip 4 This parameter defines the Domain Name Se...

Page 462: ...r bit 5 the Reliability bit of the IP TOS Type of Service byte Reliability can be set to Normal or High for the VOIP board reliability 0 Normal 0 Normal 1 High Firewall IP Address 11 This parameter defines the WAN side IP address of the NAT Firewall server 0 0 0 0 IP v4 address VOIB mode 12 This parameter defines the VoIP protocols required by the VOIB The system can support SIP H 323 or both dual...

Page 463: ...ed On the system will employ the Early H 245 channel set up operation for H 323 0 Off 0 Off 1 On H 245 Tunneling 20 When enabled On the system will implement tunneling of H 245 messages in QSig messages 0 Off 0 Off 1 On TOS Precedence 21 This parameter defines the setting for bits 0 2 of the IP TOS byte Precedence can be set from 0 the lowest precedence to 7 the highest precedence 0 0 7 FAX Mode 2...

Page 464: ...ipLDK 60 Issue 2 0 Admin Programming Manual July 2010 189 I 43 L 53 O 63 7 70 P 71 Q 72 R 73 S 74 8 80 T 81 U 82 V 83 9 90 W 91 X 92 Y 93 Z 94 0 Blank 1 2 3 0 00 ...

Page 465: ... Mode 2 This parameter determines the GateKeeper Call routing mode 0 Direct 0 Direct 1 GK Reroute GK Open H245 3 This parameter determines if the system will open an H 245 channel for H 323 VoIP calls 0 Off 0 Off 1 On GK H245 Tunneling 4 This parameter determines if the GateKeeper will employ tunneling for H 245 messages 0 Off 0 Off 1 On GK Pre granted ARQ 5 When enabled On the GateKeeper has pre ...

Page 466: ... GK ID 13 This parameter assigns the unique identification of the GateKeeper for the ipLDK Not assigned Up to 23 characters see Dial Pad Character Chart VOIB H323 ID 14 This parameter assigns a unique H 323 identification to the VOIB Not assigned Up to 23 characters see Dial Pad Character Chart VOIB E164 Address 15 This parameter registers one or more stations with the GateKeeper Enter the station...

Page 467: ...ssue 2 0 Admin Programming Manual July 2010 192 Z 12 C 23 F 33 4 40 G 41 H 42 I 43 5 50 J 51 K 52 L 53 6 60 M 61 N 62 O 63 7 70 P 71 Q 72 R 73 S 74 8 80 T 81 U 82 V 83 9 90 W 91 X 92 Y 93 Z 94 0 Blank 1 2 3 0 00 ...

Page 468: ...600 seconds 0 65535 sec Use Outbound Proxy When enabled On the system sends SIP signaling messages to the SIP Proxy otherwise messages are sent to the Call server On Off On Primary DNS Address This parameter defines the primary Domain Name Server the ipLDK will use to convert a URI to an IP address Not assigned IPv4 address Secondary DNS Address This parameter defines the secondary Domain Name Ser...

Page 469: ...e Only When enabled the system will employ only the codec specified in PGM 340 Flexible button 6 If unavailable at the remote end the call is dropped Off Off On Remote Part ID When enabled On the system supports the Remote Party Header in SIP messages Off Off On 181 Message When enabled On the 181 forwarding message is supported On Off On IP Centrex When enabled the system will support IP Centrex ...

Page 470: ...ipLDK 60 Issue 2 0 Admin Programming Manual July 2010 195 P 71 Q 72 R 73 S 74 T 81 U 82 V 83 W 91 X 92 Y 93 Z 94 0 Blank 1 2 3 0 00 ...

Page 471: ...assword associated with the User Name and is employed during registration with the SIP Call server to authenticate the user Not assigned Max 64 characters see Dial Pad Character Chart Contact Number This parameter defines the contact number used in the SIP Contact header Typically the contact number is the station or DID number associated with the contact Not assigned Max 12 characters see Dial Pa...

Page 472: ...lex Btn Description Default Values Associated Station This parameter defines the station number associated with the SIP User Id when Centrex features are enabled see also PGM 500 IP Centrex Intended for use with Broad Works soft switch only Not assigned Station Number ...

Page 473: ...380 3 Select the desired Flexible button 4 Enter the appropriate value 5 Press the Hold Save button PGM 380 Flex Btn Description Default Values VOIB Slot for RSG IP Phones 1 This parameter defines the VOIB slot to employ for RSG modules and IP Phone ipLDK 60 supports a single slot slot 10 10 10 Channels for RSG IP Phones 2 This parameter defines the number of VOIB channels reserved for RSG and IP ...

Page 474: ...button 2 Dial 381 3 Select the desired Flexible button 4 Enter the appropriate value 5 Press the Hold Save button PGM 381 Flex Btn Description Default Values RSG Number 1 This parameter assigns the number of RSG modules supported The RSG is not supported in ipLDK 60 IP Phone number 2 This parameter sets the number of IP Phones to be registered to the system Not assigned 0 16 ...

Page 475: ... parameter determines if the IP Phone will employ uni cast or multi cast signals when attempting to register with the ipLDK 0 Uni cast 0 Uni cast 1 Multi cast Tone Source 3 This parameter defines the tone source when connected to an RSGM In the remote mode the RSGM provides tones which reduces rtp traffic 0 Remote 0 Remote 1 LDK Peer to Peer 4 When enabled On a peer to peer connection is establish...

Page 476: ...ccesses the CO line connected to the RSG by dialing the CO Line access code for the 1st available CO group ex 9 The RSG is not supported in ipLDK 60 1 On 0 Off 1 On Ring without CO Ring Assign 7 When enabled stations attached to the RSG will ring for incoming calls even if not assigned CO Ring PGM 144 The RSG is not supported in ipLDK 60 1 On 0 Off 1 On ...

Page 477: ...of each IP Phone up to 16 the ipLDK 60 should register to the system 00 00 00 00 00 00 12 hex digits 0 F IP Address Display 2 This Flexible button displays the IP Address of the IP phone Display only Port View 3 This Flexible button displays the Station Number of IP phone Display only Port Number View 4 This Flexible button displays the Port Number of IP phone Display only NAT IP Address Display 5...

Page 478: ...er determines if the system provides packet relay for RTP packets when behind a NAT Firewall Off RTP packet relay is employed 0 Off 0 Off 1 On User ID 11 This parameter sets the User Id a Phontage user inputs to register with the ipLDK See Flexible button 12 for the corresponding Password Not assigned 12 characters User Password 12 This parameter sets the Password a Phontage user inputs to registe...

Page 479: ...escription Default Values 1 RSG_IP Phone RX from DKTU 26 00 63 2 RSG_IP Phone RX from SLT 33 00 63 3 RSG_IP Phone RX from CTR SLT 22 00 63 4 RSG_IP Phone RX from WKT 26 00 63 5 RSG_IP Phone RX from ACO 33 00 63 6 RSG_IP Phone RX from CTR ACO 22 00 63 7 RSG_IP Phone RX from DCO 33 00 63 8 RSG_IP Phone RX from VMIB 29 00 63 9 RSG_IP Phone RX from DTMF 08 00 63 10 RSG_IP Phone RX from TONE 32 00 63 1...

Page 480: ...Phone RX from IP Phone 26 00 63 PGM 397 Flex Btn Description Default Values 1 RSG_IP Phone TX to DKTU 26 00 63 2 RSG_IP Phone TX to SLT 33 00 63 3 RSG_IP Phone TX to CTR SLT 22 00 63 4 RSG_IP Phone TX to WKT 26 00 63 5 RSG_IP Phone TX to ACO 33 00 63 6 RSG_IP Phone TX to CTR ACO 22 00 63 7 RSG_IP Phone TX to DCO 33 00 63 8 RSG_IP Phone TX to 29 00 63 ...

Page 481: ...PGM button 2 Dial the PGM number 400 423 3 Select the desired Flexible button 4 Enter the appropriate value 5 Press the Hold Save button PGM 400 DTIB Gain Flex Btn Description Default Values 1 DTIB DTIB 30 00 63 2 DTIB SLIB 39 00 63 3 Reserved 4 DTIB WTIB 26 00 63 5 DTIB ACOB 22 00 63 6 Reserved 7 DTIB DCOB 33 00 63 8 DTIB VMIB 29 00 63 9 DTIB DTMF 08 00 63 10 DTIB TONE 22 00 63 11 DTIB MUSIC1 29 ...

Page 482: ...WTIB 32 00 63 5 SLIB ACO 32 00 63 6 Reserved 7 SLIB DCO 44 00 63 8 SLIB VMIB 40 00 63 9 SLIB DTMF 28 00 63 10 SLIB TONE 28 00 63 11 SLIB MUSIC1 40 00 63 12 SLIB MUSIC2 40 00 63 13 Reserved PGM 402 DTIB Spkr Gain Flex Btn Description Default Values 1 DTIB DTIB 30 00 63 2 DTIB SLIB 39 00 63 3 Reserved 4 DTIB WTIB 26 00 63 5 DTIB ACOB 22 00 63 6 Reserved 7 DTIB DCOB 33 00 63 ...

Page 483: ... 22 00 63 11 DTIB MUSIC1 29 00 63 12 DTIB MUSIC2 29 00 63 13 Reserved PGM 403 WTIB Gain Flex Btn Description Default Values 1 WTIB DTIB 26 00 63 2 WTIB SLIB 33 00 63 3 Reserved 4 WTIB WTIB 26 00 63 5 WTIB ACO 38 00 63 6 Reserved 7 WTIB DCO 33 00 63 8 WTIB VMIB 29 00 63 9 WTIB DTMF 08 00 63 10 WTIB TONE 37 00 63 11 WTIB MUSIC1 29 00 63 12 WTIB MUSIC2 29 00 63 13 Reserved ...

Page 484: ...B ACOB 36 00 63 6 Reserved 7 ACOB DCO 38 00 63 8 ACOB VMIB 37 00 63 9 ACOB DTMF 36 00 63 10 ACOB TONE 37 00 63 11 ACOB MUSIC1 37 00 63 12 ACOB MUSIC2 37 00 63 13 Reserved 14 ACO Modem 37 00 63 PGM 406 DCOB Gain Flex Btn Description Default Values 1 DCOB DTIB 26 00 63 2 DCOB SLIB 26 00 63 3 Reserved 4 DCOB WTIB 26 00 63 5 DCOB ACOB 15 00 63 6 Reserved 7 DCOB DCOB 32 00 63 8 DCOB VMIB 32 00 63 ...

Page 485: ... 32 00 63 13 Reserved 14 DCOB MODEM 37 00 63 PGM 407 VMIB Gain Flex Btn Description Default Values 1 VMIB DTIB 21 00 63 2 VMIB SLIB 21 00 63 3 Reserved 4 VMIB WTIB 26 00 63 5 DCOB ACOB 23 00 63 6 Reserved 7 DCOB DCOB 32 00 63 8 DCOB MUSIC1 32 00 63 9 DCOB MUSIC2 32 00 63 PGM 408 DTMF Gain Flex Btn Description Default Values 1 DTMF Rx DTIB 32 00 63 2 Reserved 3 DTMF Rx ACOB 32 00 63 4 Reserved ...

Page 486: ...xternal Page SLIB 26 00 63 3 Reserved 4 External Page WTIB 26 00 63 5 External Page ACOB 28 00 63 6 Reserved 7 External Page DCOB 37 00 63 8 External Page VMIB 37 00 63 9 External Page MUSIC1 37 00 63 10 External Page MUSIC2 37 00 63 11 Reserved PGM 410 CPT Gain Flex Btn Description Default Values 1 Call Progress Tone ACOB 32 00 63 2 Reserved 3 Call Progress Tone DCOB 32 00 63 PGM 411 Modem Gain F...

Page 487: ... Short SLIB Short ACO Intended for SAF only 32 00 63 2 Short SLIB Long ACO Intended for SAF only 32 00 63 PGM 413 Long SLIB Gain Flex Btn Description Default Values 1 Long SLIB Short ACO Intended for SAF only 32 00 63 2 Long SLIB Long ACO Intended for SAF only 32 00 63 PGM 414 Far SLIB Gain Flex Btn Description Default Values 1 Far SLIB Short ACO Intended for SAF only 32 00 63 2 Far SLIB Long ACO ...

Page 488: ... 4 Short ACO DTIB Intended for SAF only 26 00 63 PGM 416 Long ACO Gain Flex Btn Description Default Values 1 Long ACO Short SLIB Intended for SAF only 32 00 63 2 Long ACO Long SLIB Intended for SAF only 32 00 63 3 Long ACD Far SLIB Intended for SAF only 32 00 63 4 Long ACO DTIB Intended for SAF only 32 00 63 PGM 417 MBU DSP Rx Gain Flex Btn Description Default Values 1 ACO SMS 24 00 63 2 DCO SMS 3...

Page 489: ...ne 0350 0440 Two 4 digit numbers Dial 2 Ring Back Tone 0440 0480 Two 4 digit numbers Dial 3 Busy Tone 0480 0620 Two 4 digit numbers Dial 4 Error Tone 0480 0620 Two 4 digit numbers Dial 5 Dummy Dial Tone 0350 0440 Two 4 digit numbers PGM 421 Differential Ring Frequency Flex Btn Description Default Values Dial 1 Ring 1 1000 1020 Two 4 digit numbers Dial 2 Ring 2 0890 0910 Two 4 digit numbers Dial 3 ...

Page 490: ...M 423 ACNR Cadence Flex Btn Description Default Values Dial 1 ACNR Ring Back Tone 100 On 200 Off 000 255 in 20 milli second increments Dial 2 ACNR Busy Tone 025 On 025 Off 000 255 in 20 milli second increments Dial 3 ACNR Error Tone 012 On 012 Off 000 255 in 20 milli second increments Dial 4 ACNR S Dial Tone 150 On 000 Off 000 255 in 20 milli second increments PGM 424 DTIB ACO Rx Gain Flex Btn Des...

Page 491: ...he desired Flexible button for the data to initialize 4 Select Flexible button 15 to reset the system and initialize the selected data 5 Press the Hold Save button to initialize the database selected PGM 450 Flex Btn Description Default Values Flexible Numbering Plan 1 Initializes PGM105 PGM106 PGM107 Station Database 2 Initializes PGM110 114 PGM 116 119 PGM121 PGM122 PGM124 PGM179 CO Line Databas...

Page 492: ...nitializes PGM220 PGM222 Tables 11 Initializes PGM227 PGM229 PGM232 PGM234 Flexible Button Program 12 Initializes PGM115 Networking Database 13 Initializes PGM 320 PGM 324 All Database 14 Initializes all of the database System Reset By Software 15 Resets the ipLDK system DID Reroute Table 16 Reroute Destination assigned in PGM 231 Board Data 17 Initializes PGM 340 341 155 Enblock Prefix Table 18 I...

Page 493: ...n outputs the Station Database Enter station range CO line 3 This selection outputs the CO Line Database Enter CO line range System 4 This selection outputs the System Feature Database ISDN 5 This selection outputs the Station Group Database ISDN Tables 6 This selection outputs the ISDN Tables Database System Timers 7 This selection outputs the System Timer Database Toll Table 8 This selection out...

Page 494: ...exible button 1 outputs the Fixed and Custom Display Messages in the selected language 00 English 00 English 01 Italian 02 Finnish 03 Dutch 04 Swedish 05 Danish 06 Norwegian 07 Hungarian 08 German 09 French 10 Portuguese 11 Spanish 12 Korean 13 Estonian 14 Russian 15 Turkish 15 2 This selection followed by Flexible button 2 outputs displays for a normal DECT phone display or Large DKT display 0 No...

Page 495: ...exible button 4 Press the Hold Save button to initialize PGM 452 Flex Btn Description Default Values Ver 3 7 1 Ver 3 8 2 When upgrading a system to a 3 7 or 3 8 version system software new database parameters must be set to the default values The entire database may be set to default or using this program only the new parameters are set to default Flexible button 1 is used when upgrading to versio...

Page 496: ...nt 104 Numbering Plan Type 105 Flexible Number Plan Station Number 106 Flexible Number Plan A 107 Flexible Number Plan B 108 IP Setting PRE PROGRAMMED BASE 109 Flexible Number Plan C 110 Station ID 111 Station Attribute I 112 Station Attribute II 113 Station Attribute III 114 Station Attribute IV 115 Flex Button Assignment 116 Station COS 117 CO Line Group Access 118 Internal Page Zone STATION BAS...

Page 497: ...butes 130 Display Stations by COS 131 Display Stations by CO Line Group Access 140 CO Service Type 141 CO Line Attribute I 142 CO Line Attribute II 143 ISDN CO Line Attribute I 144 CO Ring Assignment 145 CO Ring Assignment Display 146 CO Line Attribute III CO LINE BASE 147 CO CID Attribute T1 Lines 152 T1 CO Line Attributes SLOT BASE 155 Board Attribute 160 System Attribute I 161 System Attribute ...

Page 498: ...PBX Access Code 173 PLA Priority Setting 174 RS 232C Port Setting 175 Print Port Selection 176 Pulse Dial Ratio 177 SMDR Attributes 178 System Date Time Setting 179 Linked Station Pairs Table 180 System Timers I 181 System Timers II 182 System Timers III 183 In Room Indication SYSTEM TIMERS 184 Chime Bell Attribute DCOB ATTRIBUTES 186 DCOB System attribute 187 DCOB CO Line Attribute STATION GROUP ...

Page 499: ...ble Allow A Entry no 01 50 Toll Exception Table Deny A Entry no 01 50 Toll Exception Table Allow B Entry no 01 50 224 Toll Exception Table Deny B Entry no 01 50 Canned Toll Table Allow Entry no 01 20 225 Canned Toll Table Deny Entry no 01 20 226 Emergency Code Table 227 Authorization Code Table 228 Customer Call Routing 229 Executive Secretary Table 231 Flexible DID Table 232 System Speed Zone 233...

Page 500: ...e VOIB 340 VOIB IP Setting 341 GK Setting Not Supported yet 500 SIP Attributes 1 SIP ATTRIBUTES 501 SIP Attributes 2 380 VOIB Slot For RSG IP 381 RSG IP No Assign 382 RSG IP Attribute 386 IP Phone Attribute 396 IP Phone RX GAIN RSG IP PHONE 397 IP Phone TX GAIN 400 DTIB Rx Gain Control 401 SLIB Rx Gain Control 402 DTIB Spkr Gain Control 404 ACOB Rx Gain Control 406 DCOB Rx Gain Control 407 VMIB Rx...

Page 501: ...n Control 415 Short ACO Gain Control 416 Long ACO Gain Control 417 MBU DSP RX Gain 418 MBU FSK TX Gain 420 System Tone Frequency 421 Differential Ring Frequency 422 Distinct CO Ring Frequency 423 ACNR Tone Cadence 424 DTIB Rx From ACO Gain Control INITIALIZATION 450 Initialization PRINT DATABASE 451 Print Port Database INITIALIZE BY MPB VERSION 452 Initialize for specific MPB S W version 3 7 or 3 ...

Page 502: ...l All Call Page 543 543 5 7 5 543 43 543 4 Meet Me Page 544 544 544 44 544 5 External Page Zone 545 545 6 41 6 545 45 545 6 All Call Page Internal External 549 549 00 6 00 549 49 549 7 SMDR Account Code 550 550 550 550 50 550 50 550 8 Flash Command to CO Line 551 551 551 551 51 551 51 551 9 Last Number Redial LNR 552 552 552 552 52 552 52 552 10 Do Not Disturb 553 553 553 553 53 553 53 553 11 Call...

Page 503: ...larm Reset 565 565 565 565 695 565 35 565 2 Group Call Pickup 566 566 1 566 36 566 3 UCD Group DND 568 568 568 568 698 568 68 568 4 Night Answer 569 569 577 2 699 569 69 569 5 Call Park Location Range 601 610 601 610 601 610 601 610 601 610 601 610 601 610 601 610 6 Direct Call Pick Up 7 7 7 42 7 7 7 7 7 Access CO Line Group 801 824 801 824 801 824 401 424 801 824 801 824 801 824 801 824 8 Access ...

Page 504: ... Open 2 2 2 2 2 2 2 2 2 16 Door Open 3 3 3 3 3 3 3 3 3 17 Door Open 4 4 4 4 4 4 4 4 4 18 VM MSG Wait Enable 8 8 8 8 8 8 8 8 19 VM MSG Wait Cancel 9 9 9 9 9 9 9 9 1 Reserved 2 Reserved 3 Reserved 4 Conference Room 57 Room 57 Room 57 Room 57 Room 57 Room 57 Room 57 Room 57 Room 5 SLT Conference Page Join 58 58 58 58 58 58 58 58 6 Extend Unsupervised Conference PGM 109 7 Remote Mobile Extension Contr...

Page 505: ...et 13 SMS Message Display LDP Keyset 14 Enblock Mode LDP Keyset 15 SMS Notice Display LDP Keyset 16 Scroll Speed LDP Keyset Not supported in ipLDK 60 17 Ear Mic Headset LDP Keyset 18 ICM Bell LDP Keyset 19 CO Bell LDP Keyset 1 PTT Group 21 Station COS Down 22 Station COS Restore 23 Walking COS Keyset 24 COS Change Keyset 25 SMS INBOX Keyset 26 Delete All SMS Message Keyset 31 Authorization Code Re...

Page 506: ...cel 43 Activate Conference Room 44 Deactivate Conference Room 451 Call Coverage Mode 452 Call Coverage Delay Ring Cycle 51 Pre selected MSG Activation 52 Set Custom Message 61 Record VMIB User Greeting 62 Play Time Date 63 Play Station Number 64 Play Station Status 65 Record VMIB Page Message 66 Erase VMIB User Greeting 67 Erase VMIB Page Message 68 Outbound Notification Menu 1 Activate 2 0 9 Retr...

Page 507: ...Music Keyset 74 Station User Name Registration 75 Headset Speakerphone Mode Keyset 76 Headset Ring Mode Keyset 77 WTU Station Number Receive Keyset Not supported in ipLDK 60 78 Serial No SW Packages Keyset with LCD 79 PC Phone Lock Key Hot desk Logout 0 Hot desk Login 1 Relocation Out 2 Relocation IN 3 Register Bluetooth Not supported in ipLDK 60 4 Bluetooth Usage Not supported in ipLDK 60 ...

Page 508: ...nt 0117 Print Lost Call System Attendant 0118 Delete Lost Call System Attendant 0121 Print All Summary System Attendant 0122 Print All Periodically System Attendant 0123 Abort Periodic Printing System Attendant 0124 Print ATD Traffic System Attendant 0125 Print Call Summary System Attendant 0126 Print All Hourly System Attendant 0127 Print H W Usage System Attendant 0128 Print CO Summary System At...

Page 509: ... Pre select MSG Deactivation Attendant 053 Custom Display Message Program 11 20 System Attendant 054 Reserved 06 Record VMIB System Greeting System Attendant 071 DND Call Forward Pre selected MSG Cancel Attendant 072 Register Station Name Attendant 073 Disable CO Outgoing System Attendant 074 Automatic Day Night Weekend Mode Program Attendant 075 ICM BOX BGM Channel select Attendant 076 077 078 Ex...

Page 510: ...n 32 Authorization Code Change 41 Wake up Time Registration One time Continuous 42 Wake up Time Cancel 46 Call Coverage covered Station number 47 Mailbox button Mailbox number 48 Call Screen 1 Ring 2 Speaker 51 Pre selected MSG Activation 52 Set Custom Message 53 CLIR Key 54 Two Way Recording 55 Attendant DND Networking Only 56 Attendant Camp On Queue BTN Assignment Attendant 57 Call Log Display 6...

Page 511: ...BTN Assignment System Attendant 87 UCD DND BTN Assignment Hunt Grp No UCD group should be assigned 89 Keypad Facility Key 8 ACD STATUS BTN Assignment UCD group and ACD supervisor should be assigned 91 CONF BTN Assignment 2 8 Button DKT 92 CALLBK BTN Assignment 2 8 Button DKT 93 DND FWD BTN Assignment 2 8 Button DKT 94 FLASH BTN Assignment 2 8 Button DKT 95 MUTE BTN Assignment 2 8 Button DKT 96 MON...

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