
2.3 Troubleshooting Without Error Messages
VJ1324E-M-02
2.3.8 Problems in Using MUTOH Service Assistance
P.2-67
2.3.8
Problems in Using MUTOH Service Assistance
Table 2-13 Problems in Using Dedicated Network Software
No.
Symptoms
Check Item
Action
Reference
1
MUTOH Service Assistance
does not start up
-
Reinstall and perform initial settings.
Network administration manual
2
"Transfer failed (Data
timeout)" is displayed during
transfer.
1.
Are the printer and computer correctly connected with a LAN
cable (when directly connected, use a cross cable and when
connected via a hub, use a straight cable)?
Yes: Proceed to (2).
No:
Connect the printer and computer correctly.
"4.3 Working with MUTOH Service
2.
Is the computer’s IP address correct?
Yes: Proceed to (3).
No:
From the computer’s network connection
settings, use the property of local area connection to
adjust the properties of TCP/IP.
The computer and printer must have the same sub net
addresses (such as 192.168.1.1/24 and 192.168.1.253,
etc).
3.
Does the device connected to the hub have the same IP address as
the computer or printer?
Yes: Remove the relevant device from LAN.
No:
Proceed to (4).
‐
4.
Was the printer started in Board manager mode and only Power
LED is lit?
Yes: Proceed to (5).
No:
Start in Board manager mode.
If there is nothing displayed on LCD monitor,
MAIN board maybe faulty or firmware is not
installed (including a
power shutdown due to power
outage during installation).
"4.3 Working with MUTOH Service
5.
Is the computer’s IP address correct?
Yes : Proceed to (6).
No: MAIN board Assy may be faulty.
6.
Can the computer communicate with other devices via LAN?
Yes: Connect the computer with other devices via
LAN cable and check with ping command, etc.
No: The computer or MAIN board may be faulty.
-
3
"The main F/W data is
incorrect." is displayed during
firmware transfer.
Is the firmware data (*.jfl) to be transferred correct?
Transfer the correct firmware data again.
"4.3 Working with MUTOH Service
4
"The main F/W data is
incompatible with the
printer." is displayed during
firmware transfer.
Does the firmware data (*.jfl) to be transferred match the printer
model?
Transfer the firmware date (*.jfl) that matches the
printer model again.
Summary of Contents for ValueJet VJ-1324
Page 1: ...VJ1324E M 02 VJ 1324 Full Color Inkjet Printer MAINTENANCE MANUAL ...
Page 86: ...P 3 4 VJ1324E M 02 3 13 7 Replacing Peripheral Devices of VJ Take Up Unit Motor Assy 3 179 ...
Page 409: ...P 10 1 VJ1324E M 02 10 Appendix 10 1 Introduction 10 2 10 2 Maintenance Part List 10 2 ...
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