Cisco BTS 10200 Softswitch, Troubleshooting Manual

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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
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Chapter 2 Audit Troubleshooting
Audit Events and Alarms
AUDIT (24)
To monitor and correct the cause of the event, refer to the “No Gate in the Cable Modem Termination
System for Active Connection—Audit (24)” section on page 2-22 .
Note
Refer to the “Obtaining Documentation and Submitting a Service Request” section on page lvi for
detailed instructions on contacting Cisco TAC and opening a service request.
Prior to contacting Cisco TAC, collect a BTS 10200 trace log corresponding to the time of the event and
collect the following additional information:
From the CMTS:
show packetcable global
show packetcable gate summary
DESCRIPTION No Gate in the Cable Modem Termination System for Active Connection (No Gate in CMTS for Active
Connection)
SEVERITY WARNING
THRESHOLD 100
THROTTLE 0
DATAWORDS AGGR ID–STRING [16]
Subscriber IP Address–STRING [32]
Gate Direction–STRING [16]
PRIMARY
CAUSE
A communication error between the packet cable network components has occurred.
PRIMARY
ACTION
If situation persists, contact Cisco Support. (Contact Cisco TAC.)