2-22
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
OL-8723-19
Chapter 2 Audit Troubleshooting
Monitoring Audit Events
Recover Memory of Dangling Gate—Audit (23)
The Recover Memory of Dangling Gate event serves as a warning that the memory recovery of a
dangling gate has occurred. The primary cause of the warning is that a software error has occurred. If
situation persists, contact Cisco to obtain technical assistance.
Note
Refer to the
“Obtaining Documentation and Submitting a Service Request” section on page lvi
for
detailed instructions on contacting Cisco TAC and opening a service request.
Prior to contacting Cisco TAC, collect a BTS 10200 trace log corresponding to the time of the event and
collect the following additional information:
From the CMTS:
show packetcable gate summary
show packetcable gate <gate id>
No Gate in the Cable Modem Termination System for Active Connection—Audit
(24)
The No Gate in the Cable Modem Termination System for Active Connection event serves as a warning
that no gate in the CMTS is available for the active connection. The primary cause of the warning is that
a communication error has occurred between packet cable network components. If the situation persists,
contact Cisco to obtain technical assistance.
Note
Refer to the
“Obtaining Documentation and Submitting a Service Request” section on page lvi
for
detailed instructions on contacting Cisco TAC and opening a service request.
Prior to contacting Cisco TAC, collect a BTS 10200 trace log corresponding to the time of the event and
collect the following additional information:
From the CMTS:
show packetcable global
show packetcable gate summary
Core File Present—Audit (25)
The Core File Present alarm (major) indicates that a network element process has crashed. To
troubleshoot and correct the cause of the Core File Present alarm, refer to the
.
