11-8
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
OL-8723-19
Chapter 11 Statistics Troubleshooting
Statistics Events and Alarms
STATISTICS (11)
To monitor and correct the cause of the event, refer to the
“Measurement Collection Application
Programming Interface Failure—Statistics (11)” section on page 11-15
.
Note
Refer to the
“Obtaining Documentation and Submitting a Service Request” section on page lvi
for
detailed instructions on contacting Cisco TAC and opening a service request.
DESCRIPTION
Measurement Collection Application Programming Interface Failure (Measurement Collection API
Failure)
SEVERITY
WARNING
THRESHOLD
100
THROTTLE
0
DATAWORDS
Message Type–STRING [40]
Platform Type–STRING [40]
PRIMARY
CAUSE
This report is issued when the traffic measurement subsystem on the call agent or the feature server
encounters difficulties when it tries to collect measurement values from one of the processes.
PRIMARY
ACTION
Execute a
status
command for the affected call agent or feature server.
SECONDARY
CAUSE
The originating process (for CA, FS or EMS) is not in active state or is shut down.
SECONDARY
ACTION
If the status report indicates that the originating process is down, try to bring the process back into the
normal (In Service) state. If you need assistance in restoring a process, contact Cisco TAC.
TERNARY
CAUSE
The platform is currently shutting down the originating process.
TERNARY
ACTION
If this event report is being issued every collection period, contact Cisco TAC for assistance.
SUBSEQUENT
ACTION
Note
Traffic measurements will not be available for the affected call agent or feature server from the
measurement period in which this event report was issued.
