Cisco BTS 10200 Softswitch, Troubleshooting Manual

Page: 123 / 874

3-17
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
OL-8723-19
Chapter 3 Billing Troubleshooting
Billing Events and Alarms
BILLING (40)
To troubleshoot and correct the cause of the alarm, refer to the “Event Message Encode Failure—Billing
(40)” section on page 3-40 .
Note
Refer to the “Obtaining Documentation and Submitting a Service Request” section on page lvi for
detailed instructions on contacting Cisco TAC and opening a service request.
BILLING (41)
To troubleshoot and correct the cause of the alarm, refer to the “Message Content Error—Billing (41)”
section on page 3-40 .
Note
Refer to the “Obtaining Documentation and Submitting a Service Request” section on page lvi for
detailed instructions on contacting Cisco TAC and opening a service request.
DESCRIPTION Event Message Encode Failure (EM Encode Failure)
SEVERITY MINOR
THRESHOLD 100
THROTTLE 0
DATAWORDS Location Tag–STRING [30]
PRIMARY
CAUSE
There is a problem with the format of the data to be sent to the record keeping system (RKS).
PRIMARY
ACTION
If problem persists, call Cisco TAC. (Contact Cisco TAC.)
DESCRIPTION Message Content Error
SEVERITY MINOR
THRESHOLD 100
THROTTLE 0
DATAWORDS Message Type–FOUR_BYTES
Field Name–STRING [20]
Field Value (Text)–STRING [20]
Field Value (Numeric)–FOUR_BYTES
Location Tag–STRING [30]
PRIMARY
CAUSE
There is a mismatch between what the sender populated in the message and what the receiver expects.
PRIMARY
ACTION
Call Cisco TAC. (Contact Cisco TAC.)