7-94
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
OL-8723-19
Chapter 7 Maintenance Troubleshooting
Troubleshooting Maintenance Alarms
Mate Rejected Changeover—Maintenance (7)
The Mate Rejected Changeover alarm (major) indicates that the mate rejected the changeover. The
primary cause of the alarm is that the mate is not in a stable state. To correct the primary cause of the
alarm, enter the
status
command to get information on the two systems in the pair (primary and
secondary EMS, CA or FS). The secondary cause of the alarm is that the mate detects that it is faulty
during changeover and then rejects changeover.
To correct the secondary cause of the alarm, check to see if the mate is faulty (not running), then perform
the corrective action steps listed in the
“Mate Side has Become Faulty—Maintenance (4)” section on
. Additionally, if both systems (local and mate) are still running, diagnose whether both
instances are operating in stable state (one in active and the other in standby). If both are in a stable state,
wait 10 minutes and try the
control
command again. If standby side is not in stable state, bring down
the standby side and restart software using the “platform stop” and “platform start” commands. If
software restart does not resolve the problem, or if the problem is commonly occurring, contact Cisco
TAC. It may be necessary to reinstall software. Additional operating system or hardware problems may
also need to be resolved.
Note
Refer to the
“Obtaining Documentation and Submitting a Service Request” section on page lvi
for
detailed instructions on contacting Cisco TAC and opening a service request.
To continue troubleshooting the cause of the alarm, refer to
if the forced switchover has been
rejected by the secondary. Refer to
if the primary failed to come up in the active state.
