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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
OL-8723-19
Chapter 6 Database Troubleshooting
Database Events and Alarms
DATABASE (3)
To troubleshoot and correct the cause of the alarm, refer to the
Note
Refer to the
“Obtaining Documentation and Submitting a Service Request” section on page lvi
for
detailed instructions on contacting Cisco TAC and opening a service request.
Prior to contacting Cisco TAC, collect the following information:
On one EMS server:
su
-
oracle
dbadm -C rep
On both EMS servers:
nodestat
dbadm -r get_deferror
dbadm -r get_deferr
dbadm -r get_deftrandest
dbadm -r get_defcall_order
Note
Do not perform an EM01 switchover until the deferrors are removed.
DESCRIPTION
There Are Errors in Element Management System Database DefError Queue; Contact Database
Administrator (There are Errors in EMS Database DefError Queue; Contact DBA)
SEVERITY
CRITICAL
THRESHOLD
100
THROTTLE
0
DATAWORDS
Host Name–STRING [30]
Database Name–STRING [10]
Error Count–ONE_BYTE
Time Stamp–STRING [20]
PRIMARY
CAUSE
Replication data conflicts have occurred.
PRIMARY
ACTION
The replication data conflicts may require a manual update on the database tables. Call Cisco Support.
(Contact Cisco Technical Assistance Center (TAC).)
SECONDARY
CAUSE
An update or delete attempt on non-existing data has occurred.
TERNARY
CAUSE
The unique constraint (primary key) has been violated.
