Cisco BTS 10200 Softswitch, Troubleshooting Manual

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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
OL-8723-19
Chapter 12 System Troubleshooting
System Events and Alarms
SYSTEM (11)
To troubleshoot and correct the cause of the alarm, refer to the “Index Table Add Entry Error—System
(11)” section on page 12-16 .
Note
Refer to the “Obtaining Documentation and Submitting a Service Request” section on page lvi for
detailed instructions on contacting Cisco TAC and opening a service request.
SYSTEM (12)
To troubleshoot and correct the cause of the alarm, refer to the “Software Error—System (12)” section
on page 12-17 .
Note
Refer to the “Obtaining Documentation and Submitting a Service Request” section on page lvi for
detailed instructions on contacting Cisco TAC and opening a service request.
DESCRIPTION Index Table Add Entry Error (IDX Table Add-Entry Error)
SEVERITY MINOR
THRESHOLD 100
THROTTLE 0
DATAWORDS Table Name–STRING [20]
Index of Entry Being–FOUR_BYTES
Error Code–FOUR_BYTES
Location Tag–STRING [30]
PRIMARY
CAUSE
An internal error has occurred.
PRIMARY
ACTION
If the problem persists, call Cisco TAC. (Contact Cisco TAC.)
DESCRIPTION Software Error
SEVERITY MAJOR
THRESHOLD 100
THROTTLE 0
DATAWORDS Context Description–STRING [80]
FileName–STRING [20]
Line Number of Code–TWO_BYTES
Error Specific Information–STRING [80]
PRIMARY
CAUSE
The logic path is not handled by an algorithm in the code.
PRIMARY
ACTION
Save a trace log from around the time of the occurrence and notify Cisco Systems, Inc. (Contact Cisco
TAC.)