Cisco BTS 10200 Softswitch, Troubleshooting Manual

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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
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Chapter 10 Signaling Troubleshooting
Signaling Events and Alarms
SIGNALING (68)
To troubleshoot and correct the cause of the alarm, refer to the “Trunking Gateway Endpoints are out of
Service at the Gateway—Signaling (68)” section on page 10-138 .
SIGNALING (69)
To troubleshoot and correct the cause of the alarm, refer to the “Call Agent is not Up or is not
Responding to the Feature Server—Signaling (69)” section on page 10-139 .
DESCRIPTION Trunking Gateway Endpoints are out of Service at the Gateway (Media Gateway Endpoints are out of
Service at the GW)
SEVERITY MAJOR
THRESHOLD 100
THROTTLE 0
DATAWORDS Fully Qualified Name–STRING [80]
Type of MGW- STRING [32]
Failure Cause–STRING [80]
Subscriber Info–STRING [80]
ICMP Ping Status–STRING [80]
PRIMARY
CAUSE
This could have been caused by:
(1) The trunking gateway has been administratively taken to the OOS state using the CLI command in
the gateway (GW).
(2) The trunk endpoint is alarmed or in the OOS state.
PRIMARY
ACTION
(1) Fix the trunking gateway state that has been administratively taken to the INS state using the CLI
command in the GW.
(2) Fix the trunk endpoint alarms.
DESCRIPTION Call Agent is not Up or is not Responding to the Feature Server
SEVERITY CRITICAL
THRESHOLD 100
THROTTLE 0
DATAWORDS Configured CA Name–STRING [70]
PRIMARY
CAUSE
The Call Agent (CA) to Feature Server (FS) link has had a communication failure due to wrong system
configuration; or the CA or FS is down.
PRIMARY
ACTION
Check the configuration related to the CA to FS communication link. Check the FS table entries and
the CA entry.