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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
OL-8723-19
Chapter 14 General Troubleshooting
Protocol Troubleshooting
Outgoing Trunk Group is Out of Service
[I4 10:40:00.299 BCM 01-1 BCM_Main] “bcm_sel_term_tg_id(): get_tg_from_route() fail”
[bcm_bcsm_util.c:2614]
[***ERROR*** 10:40:00.299 BCM 01-1 BCM_Main ] “Route Selection Failure”
[bcm_obcsm_sa_proc.c:3961]
This is an indication that the outgoing H.323 trunk group is out of service.
Verify the status of outgoing trunk group as follows:
CLI>
status trunk_grp id=8991;
Reply : Success:
TGN ID -> 8991
ADMIN STATE -> ADMIN_OOS
OPER STATE -> Trunk group in-service
REASON -> ADM executed successful
RESULT -> ADM configure result in success
Solution
Use CLI to place the trunk_grp in-service as follows:
CLI>
control trunk_grp id=8991; target-state=ins; mode=forced;
Outgoing H.323 Gateway is Out of Service
[***WARNING**** 10:47:44.793 H3A3 01-1 Main ] “Call failure H3A--->BCM sent for csaid=41
callid=0 reason=H323 gateway/gk seem to be OOS” [h3a_sig_sai.c:1525]
This is an indication that the outgoing H.323 gateway is “out of service”.
Verify the status of outgoing H.323 gateway:
CLI>
status h323_gw id=CHINA_3;
Reply : Success:
ADMIN STATE -> ADMIN_OOS
H3A PROCESS NUMBER -> 32
H3A PROCESS NAME -> H3A3
ENDPOINT ID ->
ACTIVE CALLS -> 0
RAS STATE -> CCH323_RAS_STATE_NONE
RAS PORT -> 0
IP ADDRESS ->
REGISTERED GATEKEEPER ID -> NOT REGISTERED
PRIMARY GATEKEEPER ID ->
PRIMARY GATEKEEPER PORT -> 0
PRIMARY GATEKEEPER IP ->
H323 VERSION -> 4
TIME TO LIVE -> 0
NUM ALT GATEKEEPERS -> 0
ALT GATEKEEPER PERMANENT -> FALSE
THRESHOLD ENABLED -> FALSE
OUT OF RESOURCES -> FALSE
ALT GATEKEEPER LIST ->
