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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
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Chapter 3 Billing Troubleshooting
Troubleshooting Billing Alarms
Billing Data Corruption Detected—Billing (56)
The Billing Data Corruption Detected alarm (critical) indicates that a billing data corruption has been
detected. The primary cause of the alarm is that the billing data stored on disk may have become
corrupted due to a power outage, ungraceful shutdown, or hard-drive failure. To correct the primary
cause of the alarm, make sure that the BDMS that detected the problem has gone to the out-of-service
state. Leave the BDMS in the out-of-service state and contact Cisco TAC for assistance.
Note
Refer to the
“Obtaining Documentation and Submitting a Service Request” section on page lvi
detailed instructions on contacting Cisco TAC and opening a service request.
Signaling Prepaid Server Inaccessible—Billing (58)
The Signaling Prepaid Server Inaccessible alarm (major) indicates that the signaling prepaid server has
become inaccessible. The primary cause of the alarm is that all the prepaid servers are down. To correct
the primary cause of the alarm, check the operating status of the prepaid servers. If possible, place the
prepaid servers back into service. The secondary cause of the alarm is that the IP network between the
BTS 10200 POTS FS and the prepaid servers is down. To correct the secondary cause of the alarm, check
and correct any problems in IP network.
