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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
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Chapter 2 Audit Troubleshooting
Troubleshooting Audit Alarms
Audit Found Lost Call Data Record—Audit (20)
The Audit Found Lost Call Data Record alarm (major) indicates that an audit process has found a lost
call data record. The primary cause of the alarm is that a software error has occurred. However, the
orphaned records are recovered on detection 2d. To correct the primary cause of the alarm, contact Cisco
TAC.
Note
Refer to the
“Obtaining Documentation and Submitting a Service Request” section on page lvi
detailed instructions on contacting Cisco TAC and opening a service request.
Prior to contacting Cisco TAC, collect a trace log corresponding to the time of the alarm.
Core File Present—Audit (25)
The Core File Present alarm (major) indicates that a network element process has crashed and that the
BTS 10200 system has created a core file to assist in determining the root cause of the network element
process crash. To correct the primary cause of the alarm, move the core file to a file server.
Note
While the BTS 10200 software directs its core files to the directory /bin, core files generated by non-BTS
software (such as the platform operating system), are stored in the /opt/core directory. When a
non-BTS-generated core dump occurs, the BTS 10200 issues an AUDIT 25 alarm, as it does for
BTS 10200 core dumps, to indicate that such an incident occurred.
To move the core file to an FTP server:
run pstack <corefile>
ftp core file to ftp-sj.cisco.com/incoming
Once the core files is moved to the file server (FTP server), contact Cisco TAC.
Note
Refer to the
“Obtaining Documentation and Submitting a Service Request” section on page lvi
detailed instructions on contacting Cisco TAC and opening a service request.
