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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
OL-8723-19
Chapter 7 Maintenance Troubleshooting
Troubleshooting Maintenance Alarms
No Heartbeat Messages Received Through Interface From
Router—Maintenance (107)
The No Heartbeat Messages Received Through Interface From Router alarm (critical) indicates the no
HB messages are being received through the interface from the router. The primary cause of the alarm
is that the router is down. To correct the primary cause of alarm, restore router functionality. The
secondary cause of the alarm is that the connection to the router is down. To correct the secondary cause
of the alarm, restore the connection to the router. The ternary cause of the alarm is network congestion.
Five Successive Log Files Cannot be Transferred—Maintenance (109)
The Five Successive Log Files Cannot be Transferred alarm (major) indicates that five successive log
files cannot be transferred to the archive system. The primary cause of the alarm is that there is a problem
in access to external archive system. To correct the primary cause of the alarm, check the external
archive system. The secondary cause of the alarm is that the network to external archive system is down.
To correct the secondary cause of the alarm, check the status of the network.
Access to Log Archive Facility Configuration File Failed or File
Corrupted—Maintenance (110)
The Access to Log Archive Facility Configuration File Failed or File Corrupted alarm (major) indicates
that access to the LAF configuration file failed or the file is corrupted. The primary cause of the alarm
is the LAF file is corrupted. To correct the primary cause of the alarm, check the LAF configuration file.
The secondary cause of the alarm is that the LAF file is missing. To correct the secondary cause of the
alarm, check for the presence of LAF configuration file.
Cannot Login to External Archive Server—Maintenance (111)
The Cannot Login to External Archive Server alarm (critical) indicates that the user cannot login to the
external archive server. The primary cause of the alarm is that no authorization access is set up in
external archive server for that user from BTS 10200. To correct the primary cause of the alarm, set up
the authorization. The secondary cause of the alarm is that the external archive server is down. To correct
the secondary cause of the alarm, ping the external archive server, and try to bring it up. The ternary
cause of the alarm is that the network is down. To correct the ternary cause of the alarm, check the
network.
Congestion Status—Maintenance (112)
The Congestion Status alarm (major) indicates that a change in the system overload level has occurred.
If the reported level remains continuously high, adjust the system load or configuration.
