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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
OL-8723-19
Chapter 2 Audit Troubleshooting
Monitoring Audit Events
Recovered Memory of Stale Call—Audit (19)
The Recovered Memory of Stale Call event serves as a warning that recovery of memory from a stale
call has occurred. The primary cause of the warning is that a loss of communication with the originating
or terminating side occurred. To correct the primary cause of the warning, check to see if the adjacent
network element link is up and that the adjacent network element is properly communicating with the
BTS 10200. The secondary cause of the warning is that an adjacent network device has a protocol error.
To correct the secondary cause of the warning, check the adjacent network device protocol compatibility
with the BTS 10200. The ternary cause of the warning is an internal software error. If a internal software
error has occurred, contact Cisco TAC to obtain technical assistance.
Note
Refer to the
“Obtaining Documentation and Submitting a Service Request” section on page lvi
detailed instructions on contacting Cisco TAC and opening a service request.
Prior to contacting Cisco TAC, collect a trace log corresponding to the time of the alarm.
Audit Found Lost Call Data Record—Audit (20)
The Audit Found Lost Call Data Record alarm (major) indicates that an audit process has found a lost
call data record. To troubleshoot and correct the cause of the Audit Found Lost Call Data Record alarm,
refer to the
“Audit Found Lost Call Data Record—Audit (20)” section on page 2-27
Quality of Service Gate Memory Audit Complete—Audit (21)
The Quality of Service Gate Memory Audit Complete event serves an informational alert that a quality
of service gate memory audit has been completed. To correct the primary cause of the event, check to se
if any gate memory was freed as a result of the audit. An investigation to determine the root cause may
be useful.
Quality of Service Gate Status Audit Complete—Audit (22)
The Quality of Service Gate Status Audit Complete event serves an informational alert that a quality of
service gate status audit has been completed. To correct the primary cause of the event, check to see if
any gate was removed in the CMTS before the connection is released.
