IBM @Server pSeries 630 6C4, Service Manual

Page: 92 / 651

Symptom Action
Symptom: The System Management Services menu is displayed.
Action: If you are loading diagnostics from the CD-ROM, you may not have pressed the correct key when you were
trying to indicate a service mode IPL of the diagnostic programs. If this is the case, start again at the beginning of
this step.
If you are sure you pressed the correct key, the device or media you are attempting to boot from may be faulty.
1. If you are using the hardware management console (HMC) or an ASCII terminal:
v
Select View Error Log .
v If an error is logged, check the time stamp.
v If the error was logged during the current boot attempt, record it.
v Look up the error in Chapter 5, “Error Code to FRU Index”, on page 209 and do the listed action.
v If no recent error is logged in the error log, go to step 3.
2. If you are using a keyboard and a graphic display attached to the system:
v Select View Error Log .
v If an error is logged, check the time stamp.
v If the error was logged during the current boot attempt, record it.
v Look up the error in Chapter 5, “Error Code to FRU Index”, on page 209 and do the listed action.
v
If no recent error is logged in the error log, go to step 3.
3. Try to boot from an alternate boot device connected to the same controller as the original boot device. If the boot
succeeds, replace the original boot device (for removable media devices, try the media first).
4. Go to “MAP 1548: Processor Subsystem Problem Isolation” on page 139.
All other symptoms. If you were directed here from the Entry MAP, go to “MAP
1548: Processor Subsystem Problem Isolation” on
page 139. Otherwise, find the symptom in the “Quick
Entry MAP” on page 63.
Step 1020-2
There is a problem with the keyboard.
Find the type of keyboard you are using in the following table; then follow the instructions given in the
Action column.
Keyboard Type Action
Type 101 keyboard (U.S.). Identified by the size of the
Enter key. The Enter key is in only one horizontal row of
keys.
v
Replace the type 101 keyboard.
v
Replace the CEC backplane, location U0.1-P1. (See
notes on page 61.)
Type 102 keyboard (W.T.). Identified by the size of the
Enter key. The Enter key extends into two horizontal
rows.
v
Replace the type 102 keyboard.
v
Replace the CEC backplane, location U0.1-P1. (See
notes on page 61.)
Type 106 keyboard. (Identified by the Japanese
characters.)
v
Replace the type 106 keyboard.
v Replace the CEC backplane, location U0.1-P1. (See
notes on page 61.)
ASCII terminal keyboard Go to the documentation for this type of ASCII terminal
and continue with problem determination.
If the problem was not corrected by one of the previous actions and you were not already directed to go to
MAP 1548, go to “MAP 1548: Processor Subsystem Problem Isolation” on page 139.
72
Eserver
pSeries 630 Model 6C4 and Model 6E4 Service Guide