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IBM @Server pSeries 630 6C4, Service Manual

The IBM @Server pSeries 630 6C4 is a versatile and powerful server designed to meet your business needs. Ensure a hassle-free setup with our comprehensive Quick Setup Instructions Manual, available for download absolutely free. Get the most out of your server by downloading the manual from manualshive.com.

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MAP 154C: SPCN Cable Problem Isolation

Step 154C-1

Record the error code, location code(s), and word 13 that sent you to this MAP.

Step 154C-2

Turn off the power.

Step 154C-3

Locate the word 13 value that you recorded in Step 154C-1 in the following table and perform the
indicated action.

Word 13 Value

Action

A780 xxxx

Replace the SPCN cable attached to U0.1-P1/Q4 of the base system drawer.

A781 xxxx

1. Trace the SPCN cable attached to U0.1-P1/Q4 of the base system drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q5.

2. Replace the SPCN cable attached to connector U0.

dd

-P1/Q6 of this I/O drawer.

A782 xxxx

1. Trace the SPCN cable attached to U0.1-P1/Q4 of the base system drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q5.

2. Trace the SPCN cable attached to connector U0.

dd

-P1/Q6 of this I/O drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q5.

3. Replace the SPCN cable attached to connector U0.

dd

-P1/Q6 of this I/O drawer.

A783 xxxx

1. Trace the SPCN cable attached to U0.1-P1/Q4 of the base system drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q5.

2. Trace the SPCN cable attached to connector U0.

dd

-P1/Q6 of this I/O drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q5.

3. Trace the SPCN cable attached to connector U0.

dd

-P1/Q6 of this I/O drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q5.

4. Replace the SPCN cable attached to connector U0.

dd

-P1/Q6 of this I/O drawer.

A784 xxxx

1. Trace the SPCN cable attached to U0.1-P1/Q4 of the base system drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q5.

2. Trace the SPCN cable attached to connector U0.

dd

-P1/Q6 of this I/O drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q5.

3. Trace the SPCN cable attached to connector U0.

dd

-P1/Q6 of this I/O drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q5.

4. Trace the SPCN cable attached to connector U0.

dd

-P1/Q6 of this I/O drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q5.

5. Replace the SPCN cable attached to connector U0.

dd

-P1/Q6 of this I/O drawer.

A785 xxxx

1. Trace the SPCN cable attached to U0.1-P1/Q5 of the base system drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q6.

2. Trace the SPCN cable attached to connector U0.

dd

-P1/Q5 of this I/O drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q6.

3. Trace the SPCN cable attached to connector U0.

dd

-P1/Q5 of this I/O drawer back to an

attached I/O drawer connector U0.

dd

-P1/Q6.

4. Replace the SPCN cable attached to connector U0.

dd

-P1/Q5 of this I/O drawer.

Chapter 3. Maintenance Analysis Procedures (MAPs)

157

Summary of Contents for @Server pSeries 630 6C4

Page 1: ...pSeries 630 Model 6C4 and Model 6E4 Service Guide SA38 0604 03 ERserver...

Page 2: ......

Page 3: ...pSeries 630 Model 6C4 and Model 6E4 Service Guide SA38 0604 03 ERserver...

Page 4: ...o Information Development Department H6DS 905 6C006 11501 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any informati...

Page 5: ...it Locations 9 Model 6C4 Rear View 9 Power Supply Locations 12 Fan Locations 14 CEC Backplane Locations 15 PCI Riser Card Locations 16 Memory DIMM Location 18 Reading the Operator Panel and System LED...

Page 6: ...nux and the Console is not an HMC 60 Chapter 3 Maintenance Analysis Procedures MAPs 61 Entry MAP 61 Quick Entry MAP 63 MAP 1020 Problem Determination 69 MAP 1240 Memory Problem Resolution 73 MAP 1230...

Page 7: ...ice Processor Error Codes 249 Memory DIMM Present Detect Bits PD Bits 334 Error Log Utility Procedure 335 System Firmware Update Messages 335 Scan Dump Messages 335 Common Firmware Error Codes 335 Err...

Page 8: ...ry 392 Boot IPL Speed 392 Failure During Boot Process 392 Failure During Normal System Operation 392 Service Processor Reboot Restart Policy Controls 392 Firmware Updates 393 General Information on Sy...

Page 9: ...nt 428 Drawer Release Latch Bracket Removal 428 Drawer Release Latch Bracket Replacement 429 Placing the Model 6C4 into the Service Position 429 Returning the Model 6C4 to the Operating Position 430 C...

Page 10: ...isk Drive Removal 471 Hot Plug Disk Drive Replacement 473 PCI Riser Card 474 PCI Riser Card Removal 474 PCI Riser Card Replacement 478 Disk Drive Backplane 480 Disk Drive Backplane Removal 480 Disk Dr...

Page 11: ...ck 561 Noise Emission Notes 562 System Service Clearances 563 Model 6C4 Rack Installation Inventory 563 Read the Rack Safety Instructions 566 Rack Safety Instructions 566 Attaching the Mounting Hardwa...

Page 12: ...ix F Modem Configurations 597 Sample Modem Configuration Files 597 Configuration File Selection 597 Transfer of a Modem Session 601 Modem Configuration Sample Files 603 Index 619 x Eserver pSeries 630...

Page 13: ...hrough the unit must not be in direct contact with the rack v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical loading when installing this unit in a r...

Page 14: ...sibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Electrical Safety Observe the following safety instructions any time you are connectin...

Page 15: ...laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user maintenance or prescribed service conditions Data processing e...

Page 16: ...xiv Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 17: ...ges or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish pro...

Page 18: ...xvi Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 19: ...ose actual names or values are to be supplied by the user Monospace Identifies examples of specific data values examples of text similar to what you might see displayed examples of portions of program...

Page 20: ...on about adapters devices and cables for your system This manual is intended to supplement the service information found in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems...

Page 21: ...while the Model 6C4 is a 4 EIA unit drawer designed to be housed in a 19 inch rack Both models can be configured as a 1 way to 4 way symmetric multiprocessing SMP system each can have up to 4 hot plug...

Page 22: ...D ROM or another optional media device such as a tape or diskette drive The Converged Service Processor CSP including system power control is also integrated along with the native I O functions such a...

Page 23: ...ode correction DDR double data rate SDRAM synchronous dynamic random access memory v Memory DIMMs plug into the processor cards 8 DIMM slots per card v DIMMs must be populated in quads four DIMMs A me...

Page 24: ...s for the Model 6C4 v Seven hot plug PCI X slots 64 bit 133 MHz 3 3 volt v Up to 12 hot pluggable disk drive bays The optional disk backplane consists of two 6 pack disk bays and requires SCSI cables...

Page 25: ...one external Ultra3 SCSI with VHDCI 4 mini 68 pin port and one internal Ultra3 SCSI disk drive backplane VHDCI may require a mini 68 pin connector or FC 2118 mini 68 pin to 68 pin 0 3 meter cable as a...

Page 26: ...hese systems v General access password set only from the service processor menus It provides limited access to the service processor menus and is usually available to all users who are allowed to powe...

Page 27: ...egardless of the previous console selection After a console has been selected the console selection sequence is started at boot time only if there is a change in the system configuration as previously...

Page 28: ...r keys 1 Key The numeric 1 key when pressed during POST starts the System Management Services SMS interface 5 Key The numeric 5 key when pressed during POST initiates a system boot in service mode usi...

Page 29: ...ary Power Cable Receptacle 12 Serial Connector 2 4 System Power Control Network Connector SPCN2 13 Serial Connector 3 5 System Power Control Network Connector SPCN1 14 Serial Connector 1 6 Parallel Co...

Page 30: ...Model 6E4 Front View 1 Operator Panel 4 Media bay 2 Front Serial Connector 5 Hot Plug Disk Drives 3 CD ROM Drive 10 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 31: ...r Control Network Connector SPCN2 13 Serial Connector 3 5 System Power Control Network Connector SPCN1 14 Serial Connector 1 6 Parallel Connector 15 Mouse Connector 7 Hardware Management Console Conne...

Page 32: ...wer Supply Locations Model 6C4 1 Power Supply 1 Primary 3 AC Good LED Green 2 Power Supply 2 Redundant 4 DC Good LED Green 5 Fault LED Amber 12 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guid...

Page 33: ...Supply Rear View 3 Fault LED Amber 7 Primary Power Supply Rear View 4 DC Good LED Green Note The preceding illustration does not show the LEDs located on the top of the power supplies For location re...

Page 34: ...ower supply indicates a problem with the power supply If a power supply is diagnosed with a cooling problem the entire power supply must be replaced 1 Processor Card Cooling Fan Primary Fan 1 4 PCI Ad...

Page 35: ...se Only 8 HMC1 Connector 24 PCI Cooling Fan 3 and 4 Connector 9 Ethernet 1 Connector 25 IDE CD ROM Signal Connector 10 Ethernet 2 Connector 26 Diskette Drive Signal Connector 11 Connector RIO 2 1 Conn...

Page 36: ...available only on the six slotted PCI riser card and connects to the media bay through a 68 pin SCSI cable All PCI X slots can run either 64 bit or 32 bit adapters However a 32 bit adapter operates in...

Page 37: ...nnectors Quantity 4 located on the underside of the PCI Riser Card 12 Riser Card to Disk Drive Backplane Signal Connector Six Slotted PCI Riser Card 1 PCI Slot 1 9 6 Slotted PCI Riser Card 2 PCI Slot...

Page 38: ...combinations recognized by the system v On a two processor card system either processor card can be populated with memory Note A processor card containing no memory is still functional For example a...

Page 39: ...e time the power button is pressed to when the power LED goes from blinking to on solid During the transition period you may observe the blinking intervals speed up 3 Attention LED Normal State LED is...

Page 40: ...l SCSI ID 1 Diskette Drive Optional Not Applicable 4 D10 Disk Drive SCSI ID 8 5 D11 Disk Drive SCSI ID 9 6 D12 Disk Drive SCSI ID 10 7 D13 Disk Drive SCSI ID 11 Notes 1 The SCSI bus IDs are the recomm...

Page 41: ...viewing the following system logic flow illustrations select the diagram that is closest to your system configuration Systems Configured with a GP Processor and Four Slotted PCI Riser Card Chapter 1 R...

Page 42: ...Systems Configured with a GQ Processor and Six Slotted PCI Riser Card 22 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 43: ...all on the same physical package but may require extended location information to describe the connectors they support For example P2 S1 describes the location of the serial port 1 controller and its...

Page 44: ...ter than 1 The x and y are characters in the range of 0 9 A H J N P Z O I and lowercase are omitted and are equal to the parent bus s ibm aix location open firmware property The possible values for CD...

Page 45: ...it address of the device Values of 0 to 15 are valid H defines the logical unit address of the device Values of 0 to 255 are valid A bus location code is also generated as 00 XXXXXXXX where XXXXXXXX i...

Page 46: ...Code to FRU Index on page 209 a location code for a failing part might also be specified If the location code includes a blank space followed by a lowercase x followed by a number this is an error cod...

Page 47: ...system can also be flashed by using the Identify and Attention Indicators task in diagnostics The procedure to operate the Identify and Attention Indicators task in diagnostics is outlined in the RS 6...

Page 48: ...is running under the Linux operating system AIX location codes are not available Use the following illustration to aid you in the mapping of a location code to its connector on the system backplane 2...

Page 49: ...ping of a location code to its DIMM slot on the processor cards Four Slotted PCI Riser Card Location Codes Use the following illustration to aid you in the mapping of a location code to its slot on th...

Page 50: ...Location Codes Disk Drive Backplane Location Codes Use the following illustration to aid you in the mapping of a location code to its slot on the disk drive backplane 30 Eserver pSeries 630 Model 6C4...

Page 51: ...er U0 1 CEC Backplane U0 1 P1 PCI Riser Card U0 1 P2 Disk Drive Backplane U0 1 P3 Processor Cards Processor Card 1 U0 1 P1 C1 Processor Card 2 U0 1 P1 C2 Memory DIMMs on Processor Card 1 Memory DIMM 1...

Page 52: ...2 1L 08 RIO 2 1 Connector U0 1 P1 Q3 RIO 2 0 Connector U0 1 P1 Q2 Rack Indicator USB Connector U0 1 P1 Q1 Serial Connector 1 U0 1 P1 S1 01 S1 Serial Connector S1F Located on Operator Panel U0 1 P1 S1...

Page 53: ...e a tape drive U0 1 P2 Ix Zn A0 Dependent on Ix Media Device 2 for example a DVD drive U0 1 P2 Ix Zn A1 Dependent on Ix Hot swap Disk Drive bay 1 U0 1 P2 Z1 A8 1S 08 00 8 0 Hot swap Disk Drive bay 2 U...

Page 54: ...the I O subsystem with the new backplane in the order following the other I O subsystems Its value for dd will not be the same as the one it replaced In the case of the earlier example the next higher...

Page 55: ...cable U0 dd P1 1 Q1 RIO port 0 lower connector U0 dd P1 1 Q2 RIO port 0 cable U0 dd P1 1 Q2 PCI Bus Controller PCI bus controller PHB0 U0 dd P1 PCI to PCI bridge EADS X U0 dd P1 1r 10 1r 12 1r 16 PCI...

Page 56: ...endent on Ix Hot swap disk drive bay 3 U0 dd P1 Ix Zn AA Dependent on Ix Hot swap disk drive bay 4 U0 dd P1 Ix Zn AB Dependent on Ix Hot swap disk drive bay 5 U0 dd P1 Ix Zn AC Dependent on Ix Hot swa...

Page 57: ...U0 dd P1 I1 PCI card in slot 1 U0 dd P1 I1 3H 08 PCI slot 2 U0 dd P1 I2 PCI card in slot 2 U0 dd P1 I2 3L 08 PCI slot 3 U0 dd P1 I3 PCI card in slot 3 U0 dd P1 I3 3S 08 PCI slot 4 U0 dd P1 I4 PCI card...

Page 58: ...swap disk drive bay 3 U0 dd P1 Ix Zn AA Dependent on Ix Hot swap disk drive bay 4 U0 dd P1 Ix Zn AB Dependent on Ix Hot swap disk drive bay 5 U0 dd P1 Ix Zn AC Dependent on Ix Hot swap disk drive bay...

Page 59: ...2 IDE CD ROM 3 SCSI Media Device 4 CEC Backplane to Operator Panel Signal Power Cable 5 2 drop Power Cable from CEC Backplane to IDE CD ROM and other SCSI Media Devices 6 CEC Backplane to Disk Drive...

Page 60: ...Internal Signal Cable Routing Diagram The following diagram illustrates the routing of the signal cables 40 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 61: ...cables that connect the drawers allow some flexibility in drawer placement but the I O drawers should be located as close to the system unit as possible The Model 6C4 can have a total of two I O drawe...

Page 62: ...two I O drawer configurations One I O Drawer Attached to Model 6C4 1 Model 6C4 3 Cable from Model 6C4 Connector SPCN 2 to 7311 Model D20 Connector SPCN 4 J16 2 7311 Model D20 4 Cable from Model 6C4 C...

Page 63: ...7311 Model D20 Connector SPCN 3 J15 2 7311 Model D20 I O Drawer 5 Cable from Model 6C4 Connector SPCN 2 to 7311 Model D20 Connector SPCN 4 J16 3 7311 Model D20 I O Drawer 6 Cable from 7311 Model D20 C...

Page 64: ...m using one RIO 2 loop For cabling examples see the following illustrations Cabling RIO 2 Cables to One or Two I O Subsystems The following illustrations show the RIO 2 cabling for either one or two I...

Page 65: ...0 to 7311 Model D20 Connector RIO 2 0 2 7311 Model D20 I O Drawer 5 Cable from Model 6C4 Connector RIO 2 1 to 7311 Model D20 Connector RIO 2 1 3 7311 Model D20 I O Drawer 6 Cable from 7311 Model D20...

Page 66: ...source loading typical in kVA 0 75 Voltage range V ac 100 127 Vac or 200 240 Vac single phase Frequency hertz 50 60 Thermal output maximum 2540 Btu hr Thermal output typical Btu hr Power Requirements...

Page 67: ...Type SVT or SJT v Attachment plugs complying with National Electrical Manufacturers Association NEMA 5 15P that is For 115 V operation use a UL listed cable set consisting of a minimum 14 AWG Type SV...

Page 68: ...o determine if it is steady 4 Set the power button of the system to Off 5 Remove the covers 6 Check for alterations or attachments If there are any check for obvious safety hazards such as broken wire...

Page 69: ...MAP v Quick Entry MAP v MAP 1020 Problem Determination MAP v MAP 1240 Memory Problem Resolution v MAP 1321 Quick Entry MAP for Systems with Service Focal Point This MAP contains information for system...

Page 70: ...s can appear in the service processor boot progress log the operating system error log and the operator panel display Understanding the definition and relationships of these codes is important to the...

Page 71: ...page 515 Chapter 3 Maintenance Analysis Procedures MAPs on page 61 or provide informational message and directions If a replacement part is indicated direct reference is made to the part name The res...

Page 72: ...Service Processor and Service Agent Features The service processor and service agent features protect users against unnecessary system downtime by advising support personnel of any unexpected changes...

Page 73: ...n diagnostics to test the managed system s operator panel 2 When the diagnostics window asks you if you see 0000 on the managed system s operator panel select NO This action generates an error 3 In th...

Page 74: ...eillance Setup tab on the top of the window 5 In the first field select the number of minutes you want the HMC to wait before sending a disconnection error message 6 In the second field select the amo...

Page 75: ...rresponds to one error within a serviceable event On this window designate the set of serviceable events you want to view by specifying your search criteria such as event status or error class Note On...

Page 76: ...ck Comments If you want to close the event and add comments click Close Event from this window The Serviceable Event Comments window opens 3 Type your name and add comments as appropriate You can also...

Page 77: ...table of the Update FRU Information window To add a new FRU for this serviceable event do the following 1 Perform the steps in Updating Field Replaceable Unit FRU Information 2 Click Add New FRU 3 Typ...

Page 78: ...tem is Running Linux and the Console is Not an HMC on page 59 Accessing Errors when a System is Attached to an HMC If the system attention LED comes on and the system is attached to an HMC for its con...

Page 79: ...he AIX error log indicates service support is required or there are entries in the service processor error log go to Entry MAP on page 61 with the information noted from the error log Accessing Errors...

Page 80: ...n HMC As a user with root authority type diag on the AIX command line and do the following 1 Select Task Selection 2 On the Task Selection Menu select Identify and Attention Indicators 3 When the list...

Page 81: ...you have not previously been directed to MAP 1321 go to MAP 1321 Quick Entry MAP for Systems with Service Focal Point on page 87 Otherwise use the following table to help determine your next step Note...

Page 82: ...or Axx xxxx Go to the Fast Path MAP in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems You have an SRN from a partition running AIX or AIX standalone diagnostics Go to the...

Page 83: ...65 Hardware Management Console HMC Problem 65 There appears to be a display problem distortion blurring etc 66 Power and cooling problems 66 888 sequence in operator panel display 66 Other symptoms or...

Page 84: ...on the operator panel is on Go to System Attention LED on page 50 and perform the listed actions OK does not appear in the operator panel display before pressing the power on button Other symptoms app...

Page 85: ...m is operating normally no error codes or other symptoms the HMC might have a problem or the connection to the managed system might be damaged or incorrectly cabled Do the following 1 Check the connec...

Page 86: ...2 Go to MAP 1520 Power on page 105 The cooling fan s do not come on or come on but do not stay on 1 Check the service processor error log 2 Go to MAP 1520 Power on page 105 The system attention LED on...

Page 87: ...still not corrected go to MAP 1548 Processor Subsystem Problem Isolation on page 139 Symptom No codes are displayed on the operator panel within a few seconds of turning on the system The operator pa...

Page 88: ...If no recent error is logged in the error log go to step 3 2 If you are using a keyboard and a graphic display attached to the system v Select View Error Log v If an error is logged check the time st...

Page 89: ...r s Guide all the settings of the service processor except language were saved by using the SAVE RESTORE HARDWARE MAINTENANCE POLICIES service aid You can use the same service aid to restore the setti...

Page 90: ...disable fast boot on the system power control menu from the service processor main menu 3 Power on the system Refer to Starting the System without an HMC Attached on page 425 4 Insert the diagnostic...

Page 91: ...72 If you are loading diagnostics from a NIM server check for the following v The bootlist on the client may be incorrect v Cstate on the NIM server may be incorrect v There may be network problems pr...

Page 92: ...succeeds replace the original boot device for removable media devices try the media first 4 Go to MAP 1548 Processor Subsystem Problem Isolation on page 139 All other symptoms If you were directed her...

Page 93: ...en set by the user to monitor service operations and to attempt recoveries You might want to disable these actions while you diagnose and service the system If you disable them make note of their curr...

Page 94: ...with an 8 digit error code before it reaches the SMS menus 7 Power off the system using the white button After the OK displays in the operator panel look at the memory configuration deconfiguration m...

Page 95: ...40 4 1 Turn off the power Remove the power cord 2 Install processor card 1 in slot 2 3 Reattach the power cord Wait for OK to display in the operator panel 4 Turn on the power Attempt to boot to the S...

Page 96: ...have been exchanged If the symptom did not change and all FRUs have been exchanged go to MAP 1548 Processor Subsystem Problem Isolation on page 139 Step 1240 6 1 Turn off the power Remove the power c...

Page 97: ...other quad s slots 3 Reattach the power cord Wait for OK to display in the operator panel 4 Turn on the power Attempt to boot to the SMS menus The system may stop with an 8 digit error code before it...

Page 98: ...the processor card but they are not the same size your must have at least one replacement DIMM of the same size and speed as the DIMMs in the quad that is failing If there were two quad of DIMMs on t...

Page 99: ...MM of the quad on the processor card YES Replace the processor card This ends the procedure Enable memory repeat gard if necessary Restore the system to its original configuration Go to MAP 0410 Repai...

Page 100: ...cate a possible software or firmware problem NO Go to Step 1230 4 on page 81 YES Go to Step 1230 2 Step 1230 2 Ask the customer if any software or firmware has been installed recently Has any software...

Page 101: ...Step 1230 8 YES Go to Step 1230 1 on page 80 and use the new SRN Step 1230 8 Attempt to boot the system on slow boot mode If the system boots run the diagnostics in problem determination mode on sysp...

Page 102: ...If a missing options exist particularly if it is related to the device that was replaced resolve the missing options before proceeding 11 If the resource associated with your repair action is not disp...

Page 103: ...6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 YES Go to Step 1230 11 on page 82 Step 1230 14 The FRUs can be hot swapped If you do not want to use the hot...

Page 104: ...more FRUs in the list that are not hot swappable go to Step 1230 10 on page 81 to replace the rest of the FRUs if required Note Although some components are physically hot swappable there are no proce...

Page 105: ...ors on procx NO Go to Step 1235 4 YES Resolve those errors before proceeding Step 1235 4 Schedule deferred Maintenance with the customer When it is possible reboot the system to invoke Array Bit steer...

Page 106: ...es of error data in this guide use the following table Number of Digits in Error Code Error code Name Used in this Service Guide Any Contains pound sign Menu Goal Any Contains hyphen SRN 5 Does not co...

Page 107: ...ilable Does the system have an HMC attached No Go to Step 1321 23 on page 90 Yes Go to Step 1321 2 Step 1321 2 At the HMC console start Service Focal Point SFP and examine the service action event log...

Page 108: ...characters on the left of the error code recorded in Step 1321 1 on page 87 that sent you to this MAP Also record the service action event associated with each error code Go to Step 1321 12 Step 1321...

Page 109: ...he table in Entry MAP on page 61 Yes Replace the next FRU of same error codes or symptoms of the closed service action events Go to MAP 0410 Repair Checkout in RS 6000 Eserver pSeries Diagnostic Infor...

Page 110: ...ng command cat var log messages grep RTAS more Linux run time RTAS error messages are logged in the messages file under var log The following is an example of the Linux system RTAS error log messages...

Page 111: ...ause s Aug 29 07 13 04 larry diagela causes are listed in descending order of probability Aug 29 07 13 04 larry diagela Aug 29 07 13 04 larry diagela 651 880 The CEC or SPCN reported an error Report t...

Page 112: ...000000 Aug 27 12 16 33 larry kernel RTAS 20 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 21 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 22 00000000 0...

Page 113: ...cation codes may appear as RTAS messages The extended data is also provided in the form of an RTAS message The extended data contains other error code words that help in isolating the correct FRUs The...

Page 114: ...log RTAS daemon started RTAS event scan begin RTAS Location Code U0 1 F3 RTAS WARNING FULLY RECOVERED type SENSOR RTAS initiator UNKNOWN target UNKNOWN RTAS Status bypassed new RTAS Date Time 2002083...

Page 115: ...702c81080000000020e27a39702c820800 000000fffeffff702cd000702cd1080000000010004010702cd208000000007777f3ffffffffffffffffffffffffffffffffffffff ffffffffffffffffffffffffffff 3 RTAS WARNING FULLY RECOVERE...

Page 116: ...on a separate card or book Or in some systems the service processor is built into the service processor PCI backplane or into the system backplane c If you have not already replaced the system backpl...

Page 117: ...the old will be listed and preceded by a greater than symbol Lines that are the same in both files are not listed for example files that are identical will produce no output from the diff command If t...

Page 118: ...the table in Entry MAP on page 61 with each error code or SRN you have recorded Until the problem has been corrected perform the indicated actions one at a time for each SRN or error code not already...

Page 119: ...rmation for Multiple Bus Systems Step 1321 43 Were any other symptoms recorded in step 1321 1 No Call support Yes Go to the Quick Entry MAP on page 63 with each symptom you have recorded Perform the i...

Page 120: ...ed in Resetting the System Attention LED on page 60 This completes the repair return the system to the customer Yes Go to Step 1322 4 Step 1322 4 Record the list of open service action events Step 132...

Page 121: ...f this service action event and record the partition s involved in this service action event for use in a later step Step 1322 12 Is the error code associated with this service action event of the for...

Page 122: ...d you replace add or modify a FRU of the open service action event No Go to Step 1322 23 Yes Go to Step 1322 22 Step 1322 22 From the FRU list select a FRU that you need to update Double click on the...

Page 123: ...action If the repair action was reseating a cable or adapter select the resource associated with that repair action If the resource associated with your repair action is not displayed on the Resource...

Page 124: ...s not defined you are prompted to define it before you can proceed 3 Select the Log Repair option 4 Select the resource associated with the repair action If the repair action was reseating a cable or...

Page 125: ...GER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ens...

Page 126: ...RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems If the service processor menus and the AIX diagnostics are not available the FRU identify LEDs can be flashed by one of followi...

Page 127: ...he ac power supply power LEDs are on If equipped with dc power the dc power LEDs are blinking Power LEDs located on the operator panel and the rear of the system unit are blinking and OK is displayed...

Page 128: ...find a problem NO Go to Step 1521 4 YES Correct the problem Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1521 4 If you are servic...

Page 129: ...the following may be defective v Power supplies v CEC backplane v Memory DIMMs v Processor cards 2 To test each FRU exchange the FRUs that have not already been exchanged in the following order v Pri...

Page 130: ...nd remove all the adapters 4 Remove all but one quad of memory DIMMs from the first processor card 5 Remove processor card 2 if installed 6 Unplug the signal and power cables from the DASD backplane 7...

Page 131: ...es not power on or the power LED located on the operator panel does not stay on the most recently installed or connected part is causing the failure Do the following as you exchange each of the above...

Page 132: ...ll the original FRU Repeat the FRU replacement steps until a defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all FRUs have been exchanged go to Step 1...

Page 133: ...RUs have been exchanged If the symptom did not change and all FRUs have been exchanged go to Step 1521 15 If the symptom changed check for loose cards cables and obvious problems If you do not find a...

Page 134: ...I O drawer on solid NO Go to Step 1522 8 on page 115 YES Go to Step 1522 3 Step 1522 3 Is the amber fault LED of any power supply of the I O drawer on solid NO Go to Step 1522 4 YES Go to Step 1522 21...

Page 135: ...ver pSeries Diagnostic Information for Multiple Bus Systems Step 1522 8 Is this machine connected to dc power NO Go to Step 1522 12 on page 116 YES Go to Step 1522 9 Step 1522 9 Are all circuit breake...

Page 136: ...breakers reset at the rack power distribution unit s NO Reset the breaker switch This ends the procedure Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multi...

Page 137: ...lowing 1 Disconnect the ac power cable from each power supply of the I O drawer 2 Use a multimeter to measure the ac voltage at the drawer end of each ac power cable Is the ac voltage from 200 V ac to...

Page 138: ...Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1522 20 Note Read the danger and caution notices under Safety Notices on page xi befo...

Page 139: ...e power back on after replacing the item to determine if the drawer will power on 1 Check all SPCN external cabling 2 Replace the power supply with the amber fault LED blinking 3 Replace the other pow...

Page 140: ...26 been reinserted NO Go to Step 1522 26 to reinsert the next component YES The symptom has changed Call your next level of support for assistance This ends the procedure Step 1522 28 Replace each I O...

Page 141: ...d s b RIO adapter card s c PCI adapter card s d DASD device e Media bay device s 4 Reconnect the ac power cables dc power cables in a dc powered system to the base system drawer 5 Turn on the power Is...

Page 142: ...powered system to base system power supply 1 5 Remove base system power supply 1 6 Turn on the power Is the error code 1011 1B0x displayed NO Replace base system power supply 1 location U0 1 V1 This...

Page 143: ...Reinstall one of the cards that was removed in Step 1523 1 on page 121 in the sequence listed a Processor cards b RIO adapter card s c PCI adapter card s d DASD device s e Media bay device s 4 Reconn...

Page 144: ...iled state with power on by using the service processor LED Control Menu contained in the System Information Menu on page 376 Any identify LED in the system can also be flashed by using the Identify a...

Page 145: ...39 E101 E102 E10A E10B E111 E120 E121 E122 E130 E131 E132 E133 E134 E135 E138 E139 E13A E149 E14C E150 E151 E156 E183 E191 E19A E19B E19D E1A0 E1A1 E1A2 E1A3 E1A4 E1A5 E1A6 E1A7 E1A8 E1A9 E1AA E1AB E1...

Page 146: ...equals 1 to 8 if not recorded in Step 1541 1 v Processor card at location U0 1 P1 C2 if not recorded in Step 1541 1 v All memory DIMMS on processor card 2 at location U0 1 P1 C2 Mn n equals 1 to 8 if...

Page 147: ...and service the system If you disable them make notes of their current settings so that you can restore them easily The following table lists the settings Surveillance From the service processor Setup...

Page 148: ...o Is the Please define system console screen displayed NO Go to Step 1542 3 YES Go to Step 1542 4 on page 129 Step 1542 3 The system is unable to boot standalone diagnostics Check the service processo...

Page 149: ...ginal configuration Be sure to select fast boot mode select Enable Fast Boot on the System Power Control menu from the service processor main menu Go to Map 0410 Repair Checkout in the RS 6000 Eserver...

Page 150: ...ped one I O subsystem identified in substep 4 12 Verify that a single RIO cable connects base system RIO 2 port 0 U0 1 P1 Q2 to the I O subsystem recorded in substep 3 on page 129 port connector 0 U0...

Page 151: ...ion and Resource List to list all attached devices and adapters refer to the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 if necessary 4 Check that al...

Page 152: ...NO Go to Step 1542 10 on page 131 YES Go to Step 1542 13 on page 133 Step 1542 12 1 If it is not already off turn off the power 2 Remove all adapters from slots 1 2 3 4 5 6 and 7 location codes Ux y P...

Page 153: ...step Repeat this process until an adapter and device causes the Please define the System Console screen to not display or all attached devices and adapters to not be listed After installing all of the...

Page 154: ...sted NO Replace the next part in the list and return to the beginning of this step Repeat this process until a part causes the Please define the System Console screen to be displayed and all attached...

Page 155: ...ssary 9 Check that all attached devices and adapters are listed Did the Please define the System Console screen display and are all attached devices and adapters listed NO Go to Step 1542 9 on page 13...

Page 156: ...the problem is with one of the adapter cards or devices that was removed or disconnected from the I O subsystem 1 Turn off the power 2 Reinstall the adapter and device that was removed Use the origina...

Page 157: ...he power 6 Boot standalone diagnostics from CD 7 If the Please define the System Console screen is displayed follow directions to select the system console 8 Use the Display Configuration and Resource...

Page 158: ...for Multiple Bus Systems order number SA38 0509 if necessary 9 Check that all attached devices and adapters are listed Did the Please define the System Console screen display and are all attached dev...

Page 159: ...oot did not yield a new error code look at the error that occurred just before the original error Perform the actions associated with that error If the problem is not resolved go to Step 1548 1 on pag...

Page 160: ...ice processor with the instructions in note 7 on page 139 Then return here and continue 3 Exit the service processor menus and remove the power cords 4 Disconnect all external cables parallel serial p...

Page 161: ...ne 14 If your system is equipped with a diskette drive disconnect the diskette drive cable from the diskette drive connector on the CEC backplane 15 Disconnect the signal and power connectors from the...

Page 162: ...re that the new memory DIMM is the same size and speed as the original memory DIMM 1 Turn off the power remove the power cords and exchange the following FRUs in the order listed a Memory DIMMs Exchan...

Page 163: ...to the Quick Entry MAP on page 63 and follow the instructions for the new symptom YES Go to Step 1548 8 Step 1548 8 1 Turn off the power 2 Reconnect the system console Notes a If an HMC has been defi...

Page 164: ...Step 1548 9 1 Make sure the diagnostic CD ROM is inserted into the CD ROM drive 2 Turn off the power and remove the power cords 3 Plug the IDE cable into the IDE connector on the CEC backplane 4 Conne...

Page 165: ...cessor card Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assis...

Page 166: ...isk drive backplane 4 Plug in the power cords and wait for the OK prompt to display on the operator panel display 5 Turn on the power 6 After the word keyboard is displayed press the number 5 key on e...

Page 167: ...fective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If the symptom has changed check fo...

Page 168: ...m is working correctly with this configuration One of the FRUs adapters that you removed may be defective 1 Turn off the power and remove the power cords 2 Install a FRU adapter and connect any cables...

Page 169: ...s cables and obvious problems If you do not find a problem go to the Quick Entry MAP on page 63 and follow the instructions for the new symptom YES The last device or cable that you disconnected is de...

Page 170: ...devices that require supplemental media NO Go to Step 1548 20 YES Go to Step 1548 21 Step 1548 20 Consult the PCI adapter configuration documentation for your operating system to verify that all insta...

Page 171: ...If you have not already done so configure the service processor with the instructions in note 7 on page 139 and then return here and continue 4 Exit the service processor menus and remove the power co...

Page 172: ...RU installed or one of its attached devices is probably defective 1 Turn off the power and remove the power cables from the power outlet 2 Starting with the last installed adapter disconnect one attac...

Page 173: ...tep 1549 7 on page 154 406x 0EB9 Go to Step 1549 7 on page 154 406x 0EBA Go to Step 1549 7 on page 154 406x 0EBB Go to Step 1549 7 on page 154 406x 0EBC Go to Step 1549 7 on page 154 Step 1549 4 Repla...

Page 174: ...on code item recorded if any in Step 1549 1 on page 153 v Third location code item recorded if any in Step 1549 1 on page 153 Attention Before replacing the system backplane call support v CEC backpla...

Page 175: ...lue of word 13 recorded in Step 154B 1 is 402F0000 403F0000 or 40FF0000 replace the following if installed Processor card 1 at location U0 1 P1 C1 if not recorded in Step 154B 1 Processor card 2 at lo...

Page 176: ...1 P1 if not already replaced Step 154B 11 Turn on the power Step 154B 12 Did the system stop with the same error code as recorded in Step 154B 1 on page 155 No The card just replaced was defective Th...

Page 177: ...ched I O drawer connector U0 dd P1 Q5 3 Trace the SPCN cable attached to connector U0 dd P1 Q6 of this I O drawer back to an attached I O drawer connector U0 dd P1 Q5 4 Replace the SPCN cable attached...

Page 178: ...able attached to connector U0 dd P1 Q5 of this I O drawer A78F xxxx Replace the SPCN cable attached to U0 1 P1 Q5 of the base system drawer Step 154C 4 Turn on the power Step 154C 5 Did the system sto...

Page 179: ...e v Phase 3 System Firmware initialization On a full system partition at phase 3 a system processor takes control and continues initializing partition resources During this phase checkpoints in the fo...

Page 180: ...tem starts to boot checkpoints in the form 0xxx and 2xxx are displayed This phase ends when the operating system login prompt displays on the operating system console The following table outlines the...

Page 181: ...been replaced or service actions have been performed and the problem has not been corrected Checkpoints listed in the following tables are in the format 8xxx 9xxx Axxx Bxxx or Exxx where x is any hexa...

Page 182: ...page 167 809F Diskette error during recovery mode system firmware update See note 3 on page 167 8100 Start operational loader See note 1 on page 167 81xx Load code into DRAM from VDASD where xx numbe...

Page 183: ...tems See note 1 on page 167 9080 Start VPD collection program See note 1 on page 167 9081 Start SC VPD data collection See note 1 on page 167 9082 I2C SPCN VPD data collection See note 1 on page 167 9...

Page 184: ...upport 91C4 Flash update pending either a firmware update or hypervisor dump Note This checkpoint may be displayed during the firmware update process The checkpoint may be displayed for a long period...

Page 185: ...See note 2 on page 167 950B IPL diagnostic fast initialization to zeros See note 2 on page 167 96C2 IPL MOPs processor configuration See note 2 on page 167 96C3 IPL MOPs main storage size See note 2 o...

Page 186: ...67 A808 Flash error log to debug port See note 1 on page 167 A809 Flash erase start See note 1 on page 167 A80A Flash erase end See note 1 on page 167 A80B Reserved not used See note 1 on page 167 A80...

Page 187: ...port 3 Recovery mode flash update has failed Do the following a Activate the service processor pinhole reset switch on the system s operator panel and try the recovery mode flash update again b If the...

Page 188: ...ystem normal boot See Boot Problems Concerns on page 204 E10A Load RTAS device tree Go to MAP 1540 Problem Isolation Procedures on page 124 E10B Set RTAS device properties Go to MAP 1540 Problem Isola...

Page 189: ...42 I O Problem Isolation on page 127 E152 Probing for adapter FCODE evaluate if present Follow the repair action listed for checkpoint E151 E153 End adapter FCODE probe evaluate Follow the repair acti...

Page 190: ...eset request has been sent to the service processor 1 Check for system firmware updates 2 Call service support E191 Create ISA reserved node Go to MAP 1540 Problem Isolation Procedures on page 124 E19...

Page 191: ...n step 1 or a graphics adapter is not driving the console display go to MAP 1540 Problem Isolation Procedures on page 124 E1AA System NVRAM settings during boot Go to MAP 1540 Problem Isolation Proced...

Page 192: ...found E1B3 XON received This checkpoint will flash by too quickly to be seen on the operator panel It may be recorded in the progress indicators log which is accessed using the service processor menus...

Page 193: ...mpt should be visible on the firmware console maybe a virtual terminal on the HMC If a console is attached but nothing is displayed on it go to the Quick Entry MAP on page 63 with the symptom All disp...

Page 194: ...e is available go to MAP 1540 Problem Isolation Procedures on page 124 E1FE Building boot device list for fibre channel adapters The WWPN of the SAN adapter being scanned is also displayed 1 If a loca...

Page 195: ...e location code 3 Go to MAP 1540 Problem Isolation Procedures on page 124 E506 Reset time base of processors 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 1...

Page 196: ...RIO hub 1 Check for system firmware updates 2 Replace the RIO riser card specified by the location code 3 Go to MAP 1540 Problem Isolation Procedures on page 124 E522 Set up miscellaneous registers f...

Page 197: ...e updates 2 Replace the RIO riser card specified by the location code 3 Go to MAP 1540 Problem Isolation Procedures on page 124 E528 Begin search for the next available I O drawer from a current RIO p...

Page 198: ...to 5 Replace the CEC backplane U0 1 P1 6 Go to MAP 1542 I O Problem Isolation on page 127 E52A Search for the next available I O drawer from a current RIO port 1 Check the RIO cable specified by the...

Page 199: ...CEC backplane U0 1 P1 6 Go to MAP 1542 I O Problem Isolation on page 127 E52F End of configuration of the RIO hub 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on p...

Page 200: ...the RIO cable in step 1 is attached to 4 If the location code associated with this checkpoint specifies a PCI adapter card replace the adapter card 5 Replace the I O subsystem planar that the RIO 2 ca...

Page 201: ...lation Procedures on page 124 E537 Configuring the I O subsystem 1 Replace the RIO 2 cable specified by the location code 2 Replace the RIO riser card that the failing drawer is attached to 3 Replace...

Page 202: ...ates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 E53C End of looking for next RIO hub port 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 E...

Page 203: ...is checkpoint specifies a PCI adapter card replace the adapter card 4 Replace the I O subsystem planar that the RIO cable in step 1 is attached to E545 Set up the device routing address for this new n...

Page 204: ...e 2 Replace the RIO riser card location U0 dd P1 1 in the I O subsystem that the RIO cable in step 1 is attached to 3 If the location code associated with this checkpoint specifies a PCI adapter card...

Page 205: ...ed by the location code or the I O subsystem backplane that the RIO cables in step 1 are attached to E54B Update the I O drawer routing table of RIO ports 1 Check the RIO cable specified by the locati...

Page 206: ...he problem replace the I O backplane location U0 dd P1 in the same I O subsystem E553 Set up the RIO interface chip base address Replace the device specified by the location code If the device specifi...

Page 207: ...face chip registers If the location code associated with this checkpoint is either U0 1 P1 or U0 1 P2 do the following 1 Replace the PCI riser card in the CEC drawer location U0 1 P2 2 Replace the CEC...

Page 208: ...the CEC drawer location U0 1 P2 2 Replace the CEC backplane location U0 1 P1 Otherwise replace the device specified by the location code If the device specified by the location code is the RIO riser...

Page 209: ...the PCI riser card in the CEC drawer location U0 1 P2 2 Replace the CEC backplane location U0 1 P1 Otherwise replace the device specified by the location code If the device specified by the location c...

Page 210: ...the CEC drawer location U0 1 P2 2 Replace the CEC backplane location U0 1 P1 Otherwise replace the device specified by the location code If the device specified by the location code is the RIO riser...

Page 211: ...n U0 1 P1 Otherwise replace the device specified by the location code If the device specified by the location code is the RIO riser card in an I O subsystem location U0 dd P1 1 and replacing it does n...

Page 212: ...ize the integrated SCSI Replace the device specified by the location code If the device specified by the location code is the RIO riser card in an I O subsystem location U0 dd P1 1 and replacing it do...

Page 213: ...ed with this checkpoint specifies a PCI adapter card replace the adapter card 4 Replace the I O subsystem backplane specified by the location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E5...

Page 214: ...subsystem backplane specified by the location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E587 Set up EADS BIST 1 Check for system firmware updates 2 Replace the I O subsystem s RIO riser...

Page 215: ...location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E58B Set up EADS function registers 1 Check for system firmware updates 2 Replace the I O subsystem s RIO riser card location U0 dd P1...

Page 216: ...em backplane specified by the location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E58F Set up EADS function registers 1 Check for system firmware updates 2 Replace the I O subsystem s RIO...

Page 217: ...Replace the I O subsystem backplane specified by the location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E593 Set up EADS function registers 1 Check for system firmware updates 2 Replace...

Page 218: ...bsystem backplane specified by the location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E59E End of walking bus of current EADS 1 Check for system firmware updates 2 Replace the I O subsys...

Page 219: ...40 Problem Isolation Procedures on page 124 E5E6 Set L2 and processor status 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 E5E7 Save I O hub information...

Page 220: ...firmware VPD System firmware may be corrupted Reinstall system firmware E701 Create memory VPD 1 Check for system firmware updates 2 Call for support E702 Create processor card VPD 1 Check for system...

Page 221: ...rface 1 Check for system firmware updates 2 Replace the CEC backplane Location U0 1 P1 3 Call service support E843 Initializing RTAS sensor interface 1 Check for system firmware updates 2 Call service...

Page 222: ...zing RTAS logs interface 1 Check for system firmware updates 2 Call service support E871 Initializing RTAS EEH handling interface 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation...

Page 223: ...le interrupt code Go to MAP 1540 Problem Isolation Procedures on page 124 E901 The system firmware is in the unrecoverable non maskable interrupt code Go to MAP 1540 Problem Isolation Procedures on pa...

Page 224: ...ith a four slotted riser card for peek performance load the SCSI adapter into either PCI X slot 3 or PCI X slot 4 on the PCI riser card See PCI Riser Card Locations on page 16 for riser card descripti...

Page 225: ...e diagnostics can be run from a NIM Network Installation Management server 1 Look at the service action event error log in the Service Focal Point on the HMC see Service Focal Point on page 52 for ins...

Page 226: ...e diagnostics must be made available to the partition that is not able to boot if it is not already in that partition Contact the customer or system administrator if a device must be moved between par...

Page 227: ...uccessful and no other devices have been disconnected it may be necessary to perform an operating system specific recovery process or reinstall the operating system v If the diagnostics are successful...

Page 228: ...diagnostics If the standalone diagnostics load replace the graphics adapter 1 Replace the CD ROM drive 2 Replace the IDE cable 3 Replace the system board 4 If you replaced the indicated FRUs and the...

Page 229: ...slow mode boot may yield a new 8 character error code on the operator panel or new errors in the service processor error log If a new error code is reported record it for use in subsequent steps Slow...

Page 230: ...n find the error code in the service processor error log observe the time stamps and look for a group of failures that happened within minutes prior to this error code In this group start at the error...

Page 231: ...new operator panel See System Vital Product Data VPD Update Procedure on page 486 Replacing the Network Adapter If a network adapter is replaced the network administrator must be notified so that the...

Page 232: ...lso be flashed by using the Identify and Attention Indicators task through diagnostics The procedure to operate the Identify and Attention Indicators task in diagnostics is outlined in the RS 6000 Ese...

Page 233: ...rror log Is the system still powered on NO Go to step 2 below YES Ask the customer if the system can be powered off then answer the following question Can the system be powered off NO Go to step 3 bel...

Page 234: ...stem is functional do the following Examine the AIX error log entry Find the value of word 13 For detailed instructions on finding word 13 in a AIX error log entry refer to the actions under error cod...

Page 235: ...3 below YES Power off the system then go to step 2 below 2 Confirm this is the first error code that caused the failure as described in Confirming Initial Error Code on page 210 3 Did you come to this...

Page 236: ...d signal from power supply 1 CEC backplane Location U0 1 P1 2 CEC backplane power supply Locations U0 1 V1 U0 1 V2 0000 1113 While power on failure of power good signal from power supply 1 CEC backpla...

Page 237: ...ror Codes for the CEC system unit Error Code Description Action Possible Failing FRU 1011 00AC AC loss or brownout detected Informational 1011 00EF Room emergency power off detected Informational 1011...

Page 238: ...kplane Location U0 1 P1 1011 1B0C 3 3V 1 5V load fault 1 Replace power supply 1 Location U0 1 V1 2 If power supply 2 is present use removed power supply 1 to replace power supply 2 3 CEC backplane Loc...

Page 239: ...backplane Location U0 1 P1 1011 3116 I2 C VPD interface CEC backplane Location U0 1 P1 1011 3118 SPCN VPD and NVS interface CEC backplane Location U0 1 P1 1011 3119 VPD collection problem with DASD b...

Page 240: ...P1 1011 7651 System PCI fan 4 missing 1 PCI fan 4 Location U0 1 F4 2 CEC backplane Location U0 1 P1 1011 7660 System PCI fan 4 failure 1 PCI fan 4 Location U0 1 F4 2 CEC backplane Location U0 1 P1 10...

Page 241: ...lation Procedures on page 124 and run minimum configuration 1011 840B VPD 5 stuck low Ignore all location codes Go to MAP 1540 Problem Isolation Procedures on page 124 and run minimum configuration 10...

Page 242: ...1 5 Replace the I O drawer backplane location U0 dd P1 Attention If you replace FRUs or perform an action on an I O subsystem and the problem is still not corrected go to MAP 1542 I O Problem Isolatio...

Page 243: ...dd P1 1nn1 1520 Power supply 2 source failure 1 Check the input voltage to the power supply 2 I O subsystem power supply 2 U0 dd V2 3 I O subsystem backplane U0 dd P1 1nn1 1521 Power supply 2 fault 1...

Page 244: ...ystem backplane U0 dd P1 1nn1 3104 I2C interface fault I O subsystem backplane U0 dd P1 1nn1 3110 SES module fault on SCSI backplane 1 Replace the SCSI backplane location U0 dd P3 1nn1 3111 SES module...

Page 245: ...using the service processor menus 3 I O subsystem backplane U0 dd P1 1nn1 840E I O type mismatch 1 Check the RIO and the SPCN cabling 2 Set the I O type using the service processor menus 3 I O subsys...

Page 246: ...e associated with this message was found at another location code during a prior boot of the system If an I O subsystem has not been moved do the following 1 Boot the system and match the I O subsyste...

Page 247: ...level of support for assistance 20D0 0A05 Error initializing hardware access 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A0...

Page 248: ...next level of support for assistance 20D0 0A10 Error initializing interface cache access 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistan...

Page 249: ...04 Subsystem machine type and model field is empty in VPD 1 Power off then power on the system 2 If the error persists call service support 20D0 9005 Subsystem serial number field is empty in VPD 1 Po...

Page 250: ...t level of support for assistance 20D1 0009 Missing or invalid subsystem serial number 1 Check for system firmware updates Apply update if available 2 If a location code is shown with this error code...

Page 251: ...d by the location code If the system is running in full system partition mode or an HMC is not attached to the system reboot the system If the error reoccurs replace the I O planar specified by the lo...

Page 252: ...hen the remote IPL menu in the SMS utilities cannot locate any LAN adapters that are supported by the remote IPL function If a supported device is installed 1 Replace the adapter 2 Go to MAP 1542 I O...

Page 253: ...ce also known as boot list to include devices that are known to contain a copy of the operating system For example select a hard disk known to have a copy of the operating system as the first and only...

Page 254: ...entry that exceeded 255 characters in length If this error occurs during the installation of AIX via a NIM push the set_bootlist attribute may not have been set correctly on the NIM master For more i...

Page 255: ...1 is attached to 5 Replace the CEC backplane U0 1 P1 20FF 0001 Problem with VPD 1 Replace the part indicated by the location code 2 If no location code is specified call service support 20FF0010 Inva...

Page 256: ...F0072 Invalid VPD cannot find the beginning of the keyword 1 Replace the part specified by the location code 2 If no location code is shown with the error code call service support 20FF0073 Invalid VP...

Page 257: ...e 2101 0010 The IDE device remained busy longer than the time out period allows 1 Retry the operation 2 Check for system firmware updates 3 Call service support 2101 0011 Execution of the command by t...

Page 258: ...y system components refer to the notes in error code 21A0 0001 Replace the SCSI device 21A0 0004 SCSI DASD send diagnostic failed DevOfl cmd Before replacing any system components refer to the notes i...

Page 259: ...ts refer to the notes in error code 21A0 0001 1 Replace the media removable media devices 2 Replace the SCSI device 21EE 0003 Undetermined SCSI device type send diagnostic failed sense data available...

Page 260: ...o see Replacing the Network Adapter on page 211 2200 1001 10 100 Mbps Ethernet PCI Adapter internal wrap test failure Replace the adapter See Checkpoint and Error Code Index on page 213 for location c...

Page 261: ...cter Refer to Action under error code 25A80xxx 25A8 0215 NVRAM RIO USR select variable not found 1 Check for platform firmware updates Apply if available 2 Call service support 25A8 0998 Description N...

Page 262: ...page 73 25Cy y001 DIMM is not supported Replace unsupported DIMM s Note Memory DIMMs must be replaced with a supported type of memory DIMM If an unsupported type of memory DIMM is replaced with the sa...

Page 263: ...em replace the I O backplane that contains the slot in which the adapter was originally installed location U0 dd P1 2602 0007 Description PCI device I O or memory space request could not be satisfied...

Page 264: ...that the adapter is being moved to is available to the partition in which the adapter presently resides 5 Is there an empty slot available into which the adapter could be plugged YES Use the hot plug...

Page 265: ...1 If the adapter does not reconfigure successfully in the new slot replace the adapter NO Replace the adapter If the problem is not resolved replace the PCI riser card or I O planar in which the card...

Page 266: ...2602 0014 A PCI adapter is not properly seated or an invalid type of PCI adapter is installed in the system If the location code identifies a slot 1 Check the PCI adapter specified by the location cod...

Page 267: ...TC initialization required 1 Set time and date 2 Refer to Action under error code 2803 0xxx 2803 0002 Bad time date values 1 Set time and date 2 Refer to Action under error code 2803 0xxx 2803 0003 RT...

Page 268: ...ble and the system is powered down replace the FRU indicated by the service processor error log entry If AIX is available and the system has been rebooted run online AIX diagnostics and look for an AI...

Page 269: ...2BA0 0017 Service processor reports bad or low battery 1 Replace the battery 2 Refer to the actions for error code 25A8 0xxx 2BA0 0021 Open firmware mailbox call to activate attention LED failed Call...

Page 270: ...1 P1 C1 M3 4064 0014 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M7 4064 0015 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M5 4064 0016 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M2...

Page 271: ...r card 2 Processor card Location U0 1 P1 C2 4064 0131 Memory extender 2 on processor card 2 Processor card Location U0 1 P1 C2 4064 0A03 Reboot message run time array gard failure for processor 0 Arra...

Page 272: ...steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4064 0B00 Problem with internal RIO interface I O sl...

Page 273: ...exceed the limit for this system type and model 4064 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4064 0EA1 Operating system code on main processo...

Page 274: ...he memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a...

Page 275: ...MM Location U0 1 P1 C2 M6 4065 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 4065 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 4065 001C Memory DIMM fault Memory DIMM Location...

Page 276: ...r 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSerie...

Page 277: ...x array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4065 0B00 Problem with internal RIO inte...

Page 278: ...mit for this system type and model 4065 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4065 0EA1 Operating system code on main processor 1 Check for...

Page 279: ...calls out the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boo...

Page 280: ...U0 1 P1 C2 M6 4066 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 4066 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 4066 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2...

Page 281: ...for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Es...

Page 282: ...steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4066 0B00 Problem with internal RIO interface I O sl...

Page 283: ...exceed the limit for this system type and model 4066 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4066 0EA1 Operating system code on main processo...

Page 284: ...he memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a...

Page 285: ...MM Location U0 1 P1 C2 M6 4067 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 4067 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 4067 001C Memory DIMM fault Memory DIMM Location...

Page 286: ...r 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSerie...

Page 287: ...x array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4067 0B00 Problem with internal RIO inte...

Page 288: ...limit for this system type and model 4067 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4067 0EA1 Operating system code on main processor 1 Check fo...

Page 289: ...calls out the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boo...

Page 290: ...U0 1 P1 C2 M6 4068 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 4068 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 4068 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2...

Page 291: ...for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Es...

Page 292: ...steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4068 0B00 Problem with internal RIO interface I O sl...

Page 293: ...exceed the limit for this system type and model 4068 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4068 0EA1 Operating system code on main processo...

Page 294: ...he memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a...

Page 295: ...MM Location U0 1 P1 C2 M6 4069 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 4069 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 4069 001C Memory DIMM fault Memory DIMM Location...

Page 296: ...r 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSerie...

Page 297: ...x array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4069 0B00 Problem with internal RIO inte...

Page 298: ...limit for this system type and model 4069 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4069 0EA1 Operating system code on main processor 1 Check fo...

Page 299: ...calls out the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boo...

Page 300: ...ation U0 1 P1 C2 M6 406A 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406A 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406A 001C Memory DIMM fault Memory DIMM Location U0 1...

Page 301: ...for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Es...

Page 302: ...steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406A 0B00 Problem with internal RIO interface I O sl...

Page 303: ...exceed the limit for this system type and model 406A 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406A 0EA1 Operating system code on main processo...

Page 304: ...he memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a...

Page 305: ...ory DIMM Location U0 1 P1 C2 M6 406B 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406B 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406B 001C Memory DIMM fault Memory DIMM Lo...

Page 306: ...r 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSerie...

Page 307: ...x array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406B 0B00 Problem with internal RIO inte...

Page 308: ...limit for this system type and model 406B 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406B 0EA1 Operating system code on main processor 1 Check fo...

Page 309: ...calls out the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boo...

Page 310: ...U0 1 P1 C2 M6 406C 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406C 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406C 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2...

Page 311: ...for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Es...

Page 312: ...steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406C 0B00 Problem with internal RIO interface I O sl...

Page 313: ...exceed the limit for this system type and model 406C 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406C 0EA1 Operating system code on main processo...

Page 314: ...he memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a...

Page 315: ...MM Location U0 1 P1 C2 M6 406D 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406D 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406D 001C Memory DIMM fault Memory DIMM Location...

Page 316: ...r 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSerie...

Page 317: ...x array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406D 0B00 Problem with internal RIO inte...

Page 318: ...limit for this system type and model 406D 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406D 0EA1 Operating system code on main processor 1 Check fo...

Page 319: ...calls out the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boo...

Page 320: ...U0 1 P1 C2 M6 406E 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406E 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406E 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2...

Page 321: ...for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Es...

Page 322: ...steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406E 0B00 Problem with internal RIO interface I O sl...

Page 323: ...exceed the limit for this system type and model 406E 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406E 0EA1 Operating system code on main processo...

Page 324: ...he memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a...

Page 325: ...MM Location U0 1 P1 C2 M6 406F 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406F 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406F 001C Memory DIMM fault Memory DIMM Location...

Page 326: ...r 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSerie...

Page 327: ...x array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406F 0B00 Problem with internal RIO inte...

Page 328: ...limit for this system type and model 406F 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406F 0EA1 Operating system code on main processor 1 Check fo...

Page 329: ...a 4xxx yyyy error immediately preceding the 406F 0EBF error Replace the part indicated by the location code associated with that error 406F 0EE1 Service processor firmware invalid MRU to FRU mapping 1...

Page 330: ...f the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power off the system using the white power button and look again at the status...

Page 331: ...ors If any of the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power off the system using the white power button and look again at...

Page 332: ...ff the system using the white power button and look again at the status of the DIMMs If all of the processors are still configured in the processor configuration deconfiguration menu the problem has b...

Page 333: ...onfigure the DIMMs and boot the system to the SMS menus Power off the system using the white power button and look again at the status of the DIMMs If all of the processors are still configured in the...

Page 334: ...ion on page 73 4504 309C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4504 309D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4504 309E 1 GB DIMM fault...

Page 335: ...roblem Resolution on page 73 4505 309D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4505 309E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4505 309F 1 G...

Page 336: ...Problem Resolution on page 73 4506 309B 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 309C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 309D...

Page 337: ...7 303C 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 303D 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 309A 128 MB DIMM fault Go to MAP 1240 Memo...

Page 338: ...ution on page 73 4508 302F 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4508 303B 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4508 303C 1 GB DIMM fault...

Page 339: ...DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4509 301E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4509 302E 2 GB DIMM fault Go to MAP 1240 Memory Problem Res...

Page 340: ...DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450A 301C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450A 301D 512 MB DIMM fault Go to MAP 1240 Memory Proble...

Page 341: ...essor card fault Replace the processor card specified by the location code 450B 301A 128 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450B 301B 1 GB DIMM fault Go to MAP 1240 Memo...

Page 342: ...specified by the location code 450C 26FE 2 way processor card fault Replace the processor card specified by the location code 450C 26FF 1 way processor card fault Replace the processor card specified...

Page 343: ...ocation code 450D 26FB 2 way processor card fault Replace the processor card specified by the location code 450D 26FD 1 way processor card fault Replace the processor card specified by the location co...

Page 344: ...ault Replace the processor card specified by the location code 450E 26FA 2 way processor card fault Replace the processor card specified by the location code 450E 26FB 2 way processor card fault Repla...

Page 345: ...essor card specified by the location code 450F 26F7 2 way processor card fault Replace the processor card specified by the location code 450F 26F8 1 way processor card fault Replace the processor card...

Page 346: ...Go to MAP 1240 Memory Problem Resolution on page 73 450F 309F 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450F 30AA 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on...

Page 347: ...ackplane Replace the CEC backplane Location U0 1 P1 460F 28C4 CEC backplane fault Replace the CEC backplane Location U0 1 P1 4B23 26F6 Description 1 way processor card fault Action This error code ind...

Page 348: ...f the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power off the system using the white power button and look again at the status...

Page 349: ...ors If any of the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power off the system using the white power button and look again at...

Page 350: ...Replace the processor card specified by the location code 4B24 26FA 2 way processor card fault Replace the processor card specified by the location code 4B24 26FB 2 way processor card fault Replace th...

Page 351: ...he system has one 2 way processor card or two 2 way processor cards look at word 13 in the service processor error log entry detail data If word 13 is not 7xxxD023 or 7xxxD0E1 replace the processor ca...

Page 352: ...r card fault Replace the processor card specified by the location code 4B2A 26F6 1 way processor card fault Replace the processor card specified by the location code 4B2A 26F7 2 way processor card fau...

Page 353: ...lace the processor card specified by the location code 4B2C 26FB 2 way processor card fault Replace the processor card specified by the location code 4B2C 26FD 1 way processor card fault Replace the p...

Page 354: ...cessor card specified by the location code 4B2F 26F8 1 way processor card fault Replace the processor card specified by the location code 4B2F 26FA 2 way processor card fault Replace the processor car...

Page 355: ...ery mode entered Information message A1FD 0001 Service processor flash recovery Insert Diskette 1 A1FD 0002 Service processor flash recovery Insert Diskette 2 A1FD 0003 Service processor flash recover...

Page 356: ...ware 2 Check for operating system updates 3 CEC backplane Location U0 1 P1 B006 1409 Service processor program error 1 Update system firmware 2 CEC backplane Location U0 1 P1 B10F 1000 Service process...

Page 357: ...IX using the wrong image for this system No flashing took place the firmware level was not changed Retry the firmware update from AIX using the correct flash image B1xx 4600 Service processor failure...

Page 358: ...clock 2 CEC backplane Location U0 1 P1 B1xx 460B TOD battery failure TOD battery Location U0 1 P1 V3 B1xx 4611 Service processor failure 1 Processor card Location U0 1 P1 C1 2 CEC backplane Location...

Page 359: ...sor Error Logs 3 Collect the SPCN trace data From the main service processor menu enter 3 to access the System Information menu Select option 9 the Power Control Network Utilities Menu Then select opt...

Page 360: ...he old operator panel onto the new operator panel leave the new unprogrammed VPD module on the new operator panel Call service support for instructions B1xx 4648 CPU Backplane VPD or Power Source Go t...

Page 361: ...ot 5 Operator panel Location U0 1 L1 6 CEC backplane Location U0 1 P1 B1xx 4672 Critical temperature in I O subsystem 1 Check ambient temperature 2 Check air supply to fans 3 Check fans for proper ins...

Page 362: ...oblem has been corrected and the B1xx 4690 can be treated as an informational message with no actions required 3 Call service support B1xx 4691 Description System firmware to service processor interfa...

Page 363: ...ocation U0 1 P1 B1xx 469C Firmware to I O interface 1 Check for system firmware updates 2 CEC backplane Location U0 1 P1 B1xx 469E Service processor firmware failure 1 Check for system firmware update...

Page 364: ...cription Action Possible Failing FRU B1xx 4699 Service processor firmware error or informational message For complete information regarding this error code read through this entire section This is usu...

Page 365: ...er or service representative 2311 Informational message Actions This is an informational message No action is required by the customer or service representative 2315 Informational message Actions This...

Page 366: ...than the one that you were trying to install Apply if available 3 Call service support 9902 Mailbox LID data failure during firmware update Actions 1 Reset the system using the pin hole reset button...

Page 367: ...btain a new operator panel Do not swap the old VPD module onto the new operator panel Call service support for instructions on how to write the machine type and model into the new VPD module A20B Erro...

Page 368: ...y activating the pinhole reset switch on the operator panel 3 Call service support Error Code B1xx 8FF0 The following error code was moved out of the Common Firmware Error Code table because of the si...

Page 369: ...problem persists B301 0019 HMC partition surveillance fault Contact your service representative if hte problem persists B301 0020 HMC partition surveillance fault Contact your service representative...

Page 370: ...rogress Codes A scan dump is the collection of chip data that the service processor gathers after a system malfunction such as a checkstop or hang The scan dump data may contain chip scan rings chip t...

Page 371: ...This error code is generated by the customer performing Problem Determination in the Eserver pSeries 630 Model 6C4 and Model 6E4 User s Guide Type 102 keyboard 1 Keyboard 2 CEC backplane Location U0 1...

Page 372: ...ble Failing FRU M0SC SI01 Unable to load diagnostics This error code is generated by the customer performing Problem Determination in the Eserver pSeries 630 Model 6C4 and Model 6E4 User s Guide Go to...

Page 373: ...ing Considerations for Online and Standalone Diagnostics Note When possible run online diagnostics in service mode Online diagnostics perform additional functions compared to standalone diagnostics Ru...

Page 374: ...een displays and you are required to go through the DEFINE TERMINAL process again Online Diagnostics Modes of Operation Notes 1 When running online diagnostics on a partition in a partitioned system d...

Page 375: ...ion For more information about full system partitions see Full System Partition in theIBM Hardware Management Console for pSeries Installation and Operations Guide order number SA38 0590 10 Make sure...

Page 376: ...e when you select Problem Determination on the DIAGNOSTIC MODE SELECTION menu To run the online diagnostics in concurrent mode you must be logged in to the AIX operating system and have proper authori...

Page 377: ...en the online diagnostics are not installed and as a method of testing the disk drives that cannot be tested by the online diagnostics Note No error log analysis is done by the standalone diagnostics...

Page 378: ...running standalone diagnostics in an LPAR partition reboot the partition that will be running the standalone diagnostics Note If AIX is running type the shutdown command If Linux is running type the...

Page 379: ...5 When the keyboard POST indicator appears press the F5 key on the directly attached keyboard or the number 5 key on the TTY keyboard 6 Enter any requested passwords 7 Follow any instructions to sele...

Page 380: ...ent on the NIM server v Enabling a client to run diagnostics from the NIM server Documentation for the AIX operating system is available from the IBM Eserver pSeries Information Center at http publib1...

Page 381: ...to the Network Parameters screen 9 If the NIM server is set up to allow pinging from the client system use the ping utility in the RIPL utility to verify that the client system can ping the NIM server...

Page 382: ...362 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 383: ...eillance failure Service Processor Menus The service processor menus are divided into the following groups v General user menu the user must know the general access password v Privileged user menus th...

Page 384: ...em Refer to Save or Restore Hardware Management Policies in the Introduction to Tasks and Service Aids section of the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order numb...

Page 385: ...r error logs For an example refer to Service Processor Error Logs on page 402 v Read System POST Errors Displays additional error log information this option is only for service personnel v Exit from...

Page 386: ...9 Exit from Menus 0 v Service Processor Setup Menu See Service Processor Setup Menu on page 367 for more information v System Power Control Menu See System Power Control Menu on page 372 for more info...

Page 387: ...System Management Services on page 407 The general access password can be set only from service processor menus For security purposes the service processor counts the number of attempts to enter pass...

Page 388: ...enabled the service processor sends information to all serial ports The serial port from which console mirroring is enabled is referred to as the active port The mirror port is determined when keyboar...

Page 389: ...e diskettes Follow the instructions on the screen When the update is complete the service processor reboots All system EPROMs that can be reprogrammed are updated at the same time and are as follows S...

Page 390: ...range A810 to A8FF displays in the operator panel The xx characters will change as the scan log dump progresses If the xx characters do not change after five minutes the service processor is hung and...

Page 391: ...formation as possible to allow the complete analysis of hardware and software errors 4 Minimum The dump will include the smallest amount of information possible a minimum number of hardware scan log r...

Page 392: ...For more information see System Power On Methods on page 391 v Ring Indicate Power On Menu RING INDICATE POWER ON MENU 1 Ring indicate power on Currently Enabled 2 Number of rings Currently 3 30 Refr...

Page 393: ...stem parameter Automatically Restart Reboot After a System Crash This parameter might already be defined depending on the operating system or its version or level If the operating system automatic res...

Page 394: ...gical partitioning operation with 3R0305dd and later levels of platform firmware and SuSE Linux SLES8 GA or SP1 there is a service processor menu option that provides compatibility between these versi...

Page 395: ...abled Enabled selection is reset to Disabled The following describes each boot mode Boot to SMS Menu When this selection is enabled the system boots to the System Management Services SMS Menu Service...

Page 396: ...tem is displayed v Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators which may include Service Processor checkpoints IPL checkpoints or AIX configuration...

Page 397: ...menu to deconfigure a processor and then reconfigure the processor at a later time An example of this menu follows PROCESSOR CONFIGURATION DECONFIGURATION MENU 77 Enable Disable CPU Repeat Gard Curre...

Page 398: ...e operating system documentation before configuring or deconfiguring a processor to ensure that the correct processor is selected 2 To determine the number of processors available to AIX run the follo...

Page 399: ...26 00 Configured by system 8 4 27 00 Configured by system 98 Return to Previous Menu Note This table is built from vital product data collected during the last boot sequence The first time the system...

Page 400: ...Power Subsystem FRU Code Levels Not Applicable 98 Return to Previous Menu 0 Lamp Test for All Operator Panels Selecting this option tests the media drawer operator panel s indicators by causing them...

Page 401: ...up to 5 minutes for the trace data to be dumped to the screen The SPCN trace data will be displayed on the screen An example of this output follows Please wait Power Trace Data Start 00000000ffffffff...

Page 402: ...Option 1 is selected a list of location codes of the I O subsystems and the system unit drawer is shown The screen is similar to the following 1 U0 2 P1 2 U0 3 P1 Enter number corresponding to the loc...

Page 403: ...rocessor cards this menu is active after the first boot Note The first time the system is booted after NVRAM is cleared Not Applicable displays under Performance Mode Setup Menu on the screen This mig...

Page 404: ...hardware data prefetching exists Turbo Database Mode Optimizes system operation for environments where there is a large amount of data sharing among processes running concurrently on the system v L3 M...

Page 405: ...bps 0 This setting will remain in effect until it is changed or NVRAM is cleared Language Selection Menu The service processor menus and messages are available in various languages This menu allows se...

Page 406: ...rial Port Speed Setup Menu 4 Telephone Number Setup Menu 5 Call Out Policy Setup Menu 6 Customer Account Setup Menu 7 Call Out Test NOT supported in LPAR mode 98 Return to Previous Menu 99 Exit from M...

Page 407: ...orts 1 Serial port 1 2 Serial port 2 Modem Configuration File Name 5 none9 modem_z_sp 6 modem_f_sp 10 modem_m1_sp 7 modem_f0_sp 11 modem_m0_sp 8 modem_f1_sp 12 modem_m1_sp 30 Save configuration to NVR...

Page 408: ...ort speeds 50 600 4800 75 1200 7200 110 1800 9600 134 2000 19200 150 2400 38000 300 3600 57600 115200 Telephone Number Setup Menu Note These menus are available however the function of calling out to...

Page 409: ...r to enter For test purposes use a test number which you can change later see the note on page 400 Note If the system is running in partitioned mode call out is disabled However if the system is boote...

Page 410: ...stomer Account Setup Menu 1 Customer Account Number Currently Unassigned 2 Customer RETAIN Login userid Currently Unassigned 3 Customer RETAIN login password Currently Unassigned 98 Return to Previous...

Page 411: ...ac power see Enable Disable Unattended Power On Mode in the SYSTEM POWER CONTROL MENU When ac power is restored the system returns to the power state at the time ac loss occurred For example if the sy...

Page 412: ...y Setup Menu and the OS automatic restart settings see the operating system documentation if you are running in a full system partition Operating system surveillance is disabled in partitioned systems...

Page 413: ...Yes1 Restarts None Yes No None Yes Yes1 Restarts False2 No1 No False2 No1 Yes1 Restarts False2 Yes No False2 Yes Yes1 True No1 No True No1 Yes1 Restarts True Yes No Restarts True Yes Yes1 Restarts 1...

Page 414: ...mputer pSeries or RS 6000 system with Internet access This method and contacting your service representative are the only two ways to acquire a set of firmware update diskettes they cannot be created...

Page 415: ...IX command line by typing lscfg vp grep p Platform A line that begins with ROM level alterable displays the firmware level that is currently on the system v Looking at the top of the service processor...

Page 416: ...on indicates that this is an update image for your system yy is the year mm is the month and dd is the day of the update file 4 After the update file has been written to the tmp fwupdate directory ent...

Page 417: ...ity v All other partitions except the one with service authority must be shut down v The partition with service authority must own the device from which the firmware update image will be read v It is...

Page 418: ...e for detailed instructions on the latest image provided Note The update process can take up to 60 minutes and the system reboots itself during the update process Configuring and Deconfiguring Process...

Page 419: ...ice processor monitors the system and the system monitors the service processor This monitoring is accomplished by periodic samplings called heartbeats Surveillance is available during the following p...

Page 420: ...e reboot restart policy settings See Service Processor Reboot Restart Recovery on page 392 If surveillance is selected from the service processor menus that are only available at bootup surveillance i...

Page 421: ...t forward the service processor sends information to the active port and the mirror port only Console mirroring ends when the service processor releases control of the serial ports to the system firmw...

Page 422: ...ch is also referred to as Greenwich mean time GMT Operating system error logs have additional information available and can time stamp with local time Entering an error number provides nine words of s...

Page 423: ...ogress Indicator Log B0FF 0539 17 0538 17 0539 17 0538 17 0539 17 0581 0538 17 0539 12 0538 12 0539 0821 01 K1 00 0539 0728 01 R1 00 00 0539 0664 40 60 00 1 0 0539 0777 U0 1 P2 I1 E1 0539 0742 U0 1 P2...

Page 424: ...work and code areas v Service Processor Unattended Start Mode Checks To assist fault recovery If unattended start mode is set the service processor automatically reboots the system The service process...

Page 425: ...been loaded and become fully operational in system memory The end of this phase is indicated by LPAR on the operator panel At this point the server can start multiple logical partitions that would be...

Page 426: ...nstalled and surveillance enabled the service processor monitors the system heartbeat If the heartbeat times out the service processor places an outgoing call This is different from the bring up phase...

Page 427: ...stem partition restart the system 2 For a partitioned system watch the virtual terminal window on the HMC For a full system partition watch the firmware console 3 Look for the POST indicators memory k...

Page 428: ...key that is shown on the screen For example m or M returns you to the main menu On each menu screen you are given the option of choosing a menu item and pressing Enter if applicable or selecting a na...

Page 429: ...boot your system If you previously had set a privileged access password and want to remove it select Remove Privileged Access Password View Error Log Use this option to view or clear your system s er...

Page 430: ...ices Type the number of the menu item and press Enter or Select a Navigation key _ When an adapter is selected the network parameters menu displays Network Parameters 10 100 Mbps Ethernet PCI Adapter...

Page 431: ...1 Speed Duplex 2 Spanning Tree Enabled 3 Protocol Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press...

Page 432: ...ol option allows you to set the appropriate protocol for your network as shown below Protocol 10 100 Mbps Ethernet PCI Adapter II U0 1 P1 E1 1 Standard 2 IEEE802 3 Navigation keys M return to main men...

Page 433: ...number of the menu item and press Enter or Select a Navigation key _ Select Console Note This option is not available in partitioned systems The Select Console utility allows the user to select which...

Page 434: ...lows you to set the boot list Multiboot Startup Toggles the multiboot startup flag which controls whether the multiboot menu is invoked automatically on startup If Select Install or Boot a Device is s...

Page 435: ...the number of the menu item and press Enter or Select a Navigation key _ The appropriate device can then be selected for this boot or installation When a device is selected for installing the operatin...

Page 436: ...and change the customized boot list which is the sequence of devices read at startup Configure Boot Device Order 1 Select 1st Boot Device 2 Select 2nd Boot Device 3 Select 3rd Boot Device 4 Select 4t...

Page 437: ...re attached to it An example of this menu for the first adapter in the previous example is as follows Select Device Device Current Device Number Position Name 1 1 SCSI 18 GB Harddisk loc U1 9 P1 Z1 A8...

Page 438: ...turn to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ The Set Boot Sequence option allows...

Page 439: ...ed 2 CD ROM drive if installed 3 Tape drive if installed 4 Hard disk drive if installed 5 Network adapter Multiboot Startup Multiboot Startup toggles the multiboot startup flag which controls whether...

Page 440: ...420 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 441: ...tem or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or remo...

Page 442: ...on page 586 CD ROM Drive Media Drives Diskette CD ROM Tape or Disk Drive on page 466 CEC Backplane Central Electronics Complex CEC Backplane on page 508 Covers Covers on page 431 Disk Drive Hot Plug...

Page 443: ...an antistatic wrist strap available use it while handling the device v Do not remove the device from the antistatic bag until you are ready to install the device in the system v With the device still...

Page 444: ...System with an HMC Attached and AIX Installed The HMC user interface provides a power off function to turn off the power to the system If the system is logically partitioned AIX in each partition may...

Page 445: ...Attention Using the power on button on the operator panel or commands at the HMC to power off the system can cause unpredictable results in the data files The next IPL will also take longer to complet...

Page 446: ...system If a system operator panel is available the power on button on the operator panel can be pushed to initialize the system but the preferred method is to use the HMC if you are booting logical pa...

Page 447: ...service position as described in Placing the Model 6C4 into the Service Position on page 429 2 Remove the retaining screw located on the side of the release latch 3 Pull the release latch off the lat...

Page 448: ...atch Bracket Removal To remove the Model 6C4 drawer release latch brackets do the following 1 Open the front rack door and place the system into the service position as described in Placing the Model...

Page 449: ...position it is essential that all stability plates must be firmly in position to prevent the rack from toppling Ensure that only one system drawer at a time is in the service position Before doing an...

Page 450: ...abs located on each rail See the illustration on page 430 for the location of the release tabs 2 Ensure the system drawer release latches located on the system drawer are in the open position See the...

Page 451: ...cover up and off the system drawer Attention For proper cooling and airflow replace the cover before turning on the system Operating the system for extended periods of time over 30 minutes with the c...

Page 452: ...Cap 4 Bezel Door 2 Top Cap Rear Locking Tabs 5 Bezel 3 Top Cap Front Locking Tabs 6 Model 6E4 Top Cap Replacement Model 6E4 To replace the top cap do the following 1 Align and then insert the two tabs...

Page 453: ...chassis 8 Remove the front screw that secures the top cover to the right panel assembly This screw is located on the front inside edge of the system just below the top cover 9 Remove the back cover a...

Page 454: ...Replacement Model 6E4 on page 438 9 Mount and then align the operator panel bracket ensuring that the operator panel bracket screw clearance holes are exactly centered over their mating screw holes lo...

Page 455: ...g Slot 2 Locking Tab Slot for Outer Side Cover 5 Thumbscrew 3 Outer Side Cover Outer Side Cover Replacement Model 6E4 To replace the outer side cover do the following 1 Place the bottom edge retaining...

Page 456: ...ard the rear of the system drawer After the front of the service access cover has cleared the front chassis ledge lift the cover out of the system Attention For proper cooling and airflow replace the...

Page 457: ...hassis ledge 3 Tighten the three thumbscrews located on the rear of the cover Back Cover Removal Model 6E4 To remove the back cover do the following 1 Grasp each side of the back cover and pull straig...

Page 458: ...e release tab located at the top of the access cover 4 Gently pull the top of the access cover out and away from the system Note The two alignment tabs that are located on the bottom front edge of the...

Page 459: ...e access cover as described in Outer Side Cover Removal Model 6E4 on page 435 7 Remove the top cover as described in Top Cover Removal Model 6E4 on page 433 8 Remove the four retaining screws that sec...

Page 460: ...3 Using four retaining screws secure the system chassis to the system base 4 Replace the top cover as described in Top Cover Replacement Model 6E4 on page 434 5 Replace the outer side cover as descri...

Page 461: ...t the door up to release it from the lower retaining post 1 Model 6E4 4 Bezel Door 2 System Handle Assembly 5 Bezel Door Handle 3 Bezel Door Top Retaining Post 6 Bezel Door Lock Tab 7 Bezel Door Lower...

Page 462: ...ch Rack Front Bezel Replacement Model 6C4 To replace the front bezel do the following 1 Open the front rack door and place the system into the service position as described in Placing the Model 6C4 in...

Page 463: ...el 6E4 4 Front Door 2 Bezel release lever 5 Lower Bezel Locking Tab Quantity 2 3 Front Bezel 6 Lower Bezel Retaining Slots Quantity 2 Front Bezel Replacement Model 6E4 To replace the front bezel do th...

Page 464: ...inux operating system installed follow the non hot pluggable adapter procedures Note A PCI adapter is only hot pluggable if the PCI adapter is supported for hot plug applications See the PCI Adapter P...

Page 465: ...prior to the actual operation The selected PCI slot will go into the Action state and finally into the On state Note The system will indicate the slot holds an Unknown device until you perform the Ins...

Page 466: ...ct method to configure the replacement device Non Hot Pluggable PCI Adapter Removal To remove a PCI adapter do the following 1 On a Model 6C4 open the front and rear rack doors and place the system in...

Page 467: ...ave other options to install refer to Procedure List on page 422 If you do not have other options to install continue on to the next step 14 Replace the service access cover as described in Service Ac...

Page 468: ...ping the System with an HMC Attached and Linux Installed on page 425 3 Disconnect the power source to the system Note This system may be equipped with a second power supply Before continuing with this...

Page 469: ...ked position 3 Adapter Retainer Assembly retainer seat down and the retainer clip in the unlocked position 4 Adapter Retainer Assembly retainer seat down and the retainer clip in the locked position 5...

Page 470: ...the service position as described in Placing the Model 6C4 into the Service Position on page 429 On a Model 6E4 open the bezel door 2 Remove the service access cover as described in Service Access Co...

Page 471: ...on entry displays as unknown 18 Press the Tab key until the entry field displays the remove operation and then press the Enter key Follow the instructions that display on the screen until you are inst...

Page 472: ...have other adapters to remove continue with the next step OR If you have other adapters to remove press the F3 key to return to the PCI Hot Plug Manager menu and then return to step 14 on page 450 29...

Page 473: ...CD onto the hard disk or by mounting the CD in the CD ROM drive To replace a hot plug PCI adapter do the following 1 On a Model 6C4 open the front and rear rack doors and place the system into the ser...

Page 474: ...ction state d Completely remove the hot plug adapter from the slot The LED goes off e Reinstall the adapter ensuring that it is correctly seated Press Enter f Select F3 to return to the PCI Hot Plug A...

Page 475: ...and gold edge connectors on the adapter 24 Place the adapter component side up on a flat static protective surface 25 Set any jumpers or switches as instructed by the adapter manufacturer 26 Replace...

Page 476: ...ot use Install Configure Devices Added After IPL if your system is set up to run HACMP clustering Consult with your system administrator or software support to determine the correct method to configur...

Page 477: ...6E4 on page 436 3 Refer to the PCI Adapter Placement Reference order number SA38 0538 for information regarding slot restrictions for adapters that can be used in this system 4 If necessary remove th...

Page 478: ...the retainer clip in the unlocked position 14 Follow the instructions on the screen to install the adapter until the LED for the specified PCI slot is set to the Action state See Component LEDs on pa...

Page 479: ...clip in the locked position 5 PCI adapter faceplate dotted lines 17 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 431 or Service Access Cover Rep...

Page 480: ...on as described in Placing the Model 6C4 into the Service Position on page 429 On a Model 6E4 open the bezel door 2 Shut down the system as described in either Stopping the System without an HMC Attac...

Page 481: ...nd firmly press the replacement fan into the docking connector closest to the back of the chassis 5 Ensure the cooling fan access cover springs back to the closed position 6 Replace the service access...

Page 482: ...ght not be spinning or is not spinning fast enough to help cool the system unit Hot Swap Processor Fan Removal If you are servicing one of the processor cooling fan assemblies do the following 1 Lift...

Page 483: ...Fan Amber LED 9 Adapter Cooling Fan Retaining Bracket 4 Finger Holes 10 PCI Adapter Cooling Fan Assembly Fan 4 5 Processor Card Cooling Fan Fan 1 11 PCI Adapter Cooling Fan Assembly Fan 3 6 Processor...

Page 484: ...y to the crontab file to wall a warning message every 12 hours to alert or remind the customer of the problem Replacing the faulty part does not clear this crontab entry so unless the crontab file is...

Page 485: ...odel 6E4 close the bezel door Hot Swap PCI Adapter Fan Replacement Attention The system will power off if the failing PCI cooling fan has not been exchanged within five minutes When installing a hot s...

Page 486: ...opping the System with an HMC Attached and AIX Installed on page 424 or Stopping the System with an HMC Attached and Linux Installed on page 425 4 Disconnect the power source to the system Note This s...

Page 487: ...k 2 Model 6C4 7 Optional Media Device for example Tape Drive DVD CD ROM Diskette Drive 3 Media Carrier Tray 8 IDE CD ROM 4 Diskette Drive Optional 9 Media Carrier Trays 5 Diskette Drive Cage Optional...

Page 488: ...ptional 3 Media Carrier Trays 9 Diskette Drive Cage Optional 4 Front Bezel 10 Diskette Drive Optional 5 Bezel Door 11 Outer Side Cover 6 Optional Media Device for example Tape Drive DVD CD ROM Diskett...

Page 489: ...to the drive 6 Replace the bezel as described in Front Bezel Replacement Model 6C4 on page 442 or Front Bezel Replacement Model 6E4 on page 443 7 Replace the service access cover as described in Serv...

Page 490: ...BM Eserver pSeries Information Center at http publib16 boulder ibm com pseries en_US infocenter base Select AIX documentation The AIX Documentation CD contains the base set of publications for the ope...

Page 491: ...s Information Center at http publib16 boulder ibm com pseries en_US infocenter base Select AIX documentation The AIX Documentation CD contains the base set of publications for the operating system inc...

Page 492: ...dle on the disk drive into the open position perpendicular to the drive and pulling the hot plug disk drive away from the bay The lit LED on the disk drive will turn off when the disk drive is removed...

Page 493: ...hot plug disk drive do the following 1 Ensure the tray handle is open perpendicular to the drive 2 Align the drive tray assembly so that it engages the guide rails in the bay 3 Push the drive assembly...

Page 494: ...l 6C4 into the Service Position on page 429 6 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 431 or Service Access Cover Removal Model 6E4 on page 436 7...

Page 495: ...connectors from their docking connectors located on the CEC backplane As the connectors begin to separate grasp the front end of the PCI riser card and pull it up and out of the system Put the PCI ris...

Page 496: ...Access Cover 6 Media Support Tray 2 PCI Adapters 7 Front Bezel 3 PCI Riser Card 8 IDE CD ROM 4 Model 6C4 9 Processor Card Assembly 2 5 Media Device 10 Processor Filler Panel 476 Eserver pSeries 630 Mo...

Page 497: ...Access Cover 9 IDE CD ROM 3 PCI Adapters 10 Front Bezel 4 PCI Riser Card 11 Bezel Door 5 Back Cover 12 System Stabilizer Foot 6 Model 6E4 13 Processor Card Assembly 2 7 Media Device Support Tray 14 Pr...

Page 498: ...ystem drawer be removed from the rack If you are servicing a Model 6E4 it is strongly recommended that the system be placed on its side on a flat and stable surface To avoid potential breakage the Mod...

Page 499: ...m which they were removed Refer to Media Replacement on page 469 12 Reconnect all power and signal cables to their respective media drives 13 Replace the front bezel as described in Front Bezel Replac...

Page 500: ...ion on page 429 6 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 431 or Service Access Cover Removal Model 6E4 on page 436 7 Remove the front bezel as d...

Page 501: ...he system 22 Remove the six retaining screws attached to the disk drive backplane Model 6C4 Disk Drive Backplane Removal 1 Service Access Cover drawer 9 Model 6C4 Chassis 2 PCI Adapters 10 Disk Drive...

Page 502: ...I Adapters 13 Media Device 4 PCI Cooling Fan 14 Front Bezel 5 Cable Management Bracket 15 Bezel Door 6 Back Cover 16 IDE CD ROM Media 7 PCI Riser Card 17 System Stabilizer Foot 8 Model 6E4 18 Processo...

Page 503: ...media drives ensuring that the media drives are returned to the same media bay from which they were removed Refer to Media Replacement on page 469 if necessary 12 Before handling any card board or mem...

Page 504: ...completely disconnected 4 If necessary on a Model 6E4 remove the bezel door as described in Bezel Door Removal on page 441 5 Remove the front bezel as described in Front Bezel Removal Model 6C4 on pa...

Page 505: ...the two retaining screws previously removed 4 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 431 5 If you are servicing a Model 6C4 push the syste...

Page 506: ...Setup 6 Set System Name 99 Exit from Menu Main Menu Service Processor Firmware Firmware Level xxxxxxxx Copyright 1999 IBM Corporation 1 Command Prompt 3 At the command prompt type the code that acces...

Page 507: ...xx xxx Do you want to change the TM field y n 6 Type y yes if the system unit s type model TM you are working on is different from the one listed on the screen 7 Type the machine type and model number...

Page 508: ...of the shelf sliding it back then lifting it up and out of the system chassis Note The support leg located on the bottom of the support shelf is used to deactivate a microswitch The microswitch is lo...

Page 509: ...t the DIMMs in a safe place you will need to install these DIMMs onto the new processor card Model 6C4 Processor Card 1 Service Access Cover 7 Model 6C4 2 Processor Access Cover 8 Optional Media Devic...

Page 510: ...installing a new processor card into your system may require the updating of the system firmware 2 Before handling any card board or memory DIMM touch any metal surface of the chassis with one hand t...

Page 511: ...EC backplane 5 Carefully insert the processor assembly into the system 6 As the processor connector is seated into its CEC backplane docking connector begin lowering the processor assembly release han...

Page 512: ...y loosening the thumbscrew and grasping the back edge of the shelf sliding it back then lifting it up and out of the system chassis Note The support leg located on the bottom of the support shelf is u...

Page 513: ...Ms or DIMM connectors Model 6C4 Memory DIMM 1 Service Access Cover 7 Model 6C4 2 Processor Access Cover 8 Optional Media Device for example Diskette Drive Tape Drive 3 Processor Assembly Lifting and R...

Page 514: ...s 11 Processor Access Cover 4 Optional Media Device for example Diskette Drive or Tape Drive 12 Processor Assembly Lifting and Release Handles 5 IDE CD ROM Drive 13 Processor Card 6 Front Bezel 14 Pro...

Page 515: ...A U0 1 P1 C1 M6 M7 Memory slot 7 J0B U0 1 P1 C1 M7 M8 Memory slot 8 J0A U0 1 P1 C1 M8 Note The location code column indicates the location codes for processor card 1 If your system is configured for p...

Page 516: ...0 Carefully insert the processor assembly into the system 11 As the processor connector is seated into its CEC backplane docking connector begin lowering the processor assembly release handles This ac...

Page 517: ...ing the System with an HMC Attached and Linux Installed on page 425 3 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 431 or Service Access Cover Removal...

Page 518: ...power supplies See the following illustration Model 6C4 Battery 1 Service Access Cover 6 Front Bezel 2 Processor Assembly 1 7 Battery positive side facing up 3 Model 6C4 8 Media Device Support Shelf 4...

Page 519: ...rays 8 Captive Thumbscrew 3 Media Device for example Tape Drive or Diskette Drive 9 Battery positive side facing up 4 IDE CD ROM Drive 10 Service Access Cover 5 Front Bezel 11 Outer Side Cover 6 Bezel...

Page 520: ...er on 15 Replace all media drives ensuring that the media drives removed are returned to the same media bay from which they were removed as described in Media Replacement on page 469 16 Reconnect all...

Page 521: ...el door 2 Shut down the system as described in either Stopping the System without an HMC Attached on page 424 Stopping the System with an HMC Attached and AIX Installed on page 424 or Stopping the Sys...

Page 522: ...Model 6E4 3 Power Supply Release Handle 8 After the power supply is released from its connector pull the power supply out of the system Note During normal operation each power supply bay must have ei...

Page 523: ...g tab receiver is bent Before lowering the handle to lock the power supply into the seated position ensure that the locking tab located on top of the power supply in the receiver hole is not bent Befo...

Page 524: ...g illustration 1 Power Supply 2 Locking Tab Receiver Hole 3 Retractable Spring Activated Portion of the Handle 7 Lift the handle until it is perpendicular 90 degrees to the top of the power supply By...

Page 525: ...Side Cover Model 6E4 Only 4 Power Supply Filler Panel 1 Service Access Cover 5a Model 6C4 2 Power Supply 1 Primary 5b Model 6E4 3 Power Supply Release Handle Chapter 9 Removal and Replacement Procedu...

Page 526: ...installed remove the power supply filler panel from power supply 2 bay 2 Grasp the handle located on top of the new power supply Pivot the handle upward to 90 degrees This action puts the handle cams...

Page 527: ...fy that the green DC Good LED on the power supply is lit The green LED indicates that the power supply is operating correctly 8 Replace the service access cover as described in Service Access Cover Re...

Page 528: ...ly Before continuing with this procedure ensure that the power source to the system has been completely disconnected 4 Label and disconnect all other cables located at the rear of the system unit 5 Re...

Page 529: ...cessor cooling fan cage assembly by removing the two hex head screws located at the base of the cage and the eight hex head screws that screw in from the back of the system chassis 20 Remove the 16 th...

Page 530: ...kplane from traveling forward any farther This action allows the connectors located on the back of the CEC backplane to have enough room to clear the rear chassis bulkhead 1 CEC Backplane 2 Model 6EC...

Page 531: ...cessor Support Bracket 5 Processor Cooling Fan Cage 15 Media Device Support Shelf 6 PCI Riser Card 16 Processor Assemblies 1 and 2 7 PCI Adapters 16a Processor Filler Panel 8 CEC Backplane 17 Power Su...

Page 532: ...17 System Front Stabilizer Foot 6 Processor Cooling Fan Cage 18 Front Power Supply and Processor Support Bracket 7 PCI Riser Card 19 Power Supply 1 Primary Power Supply 2 Redundant 8 PCI Adapters 19a...

Page 533: ...e processor cooling fan cage assembly to the rear chassis 12 Replace the 16 threaded standoffs that secure the CEC backplane rear connectors to the rear chassis 13 Replace the processor cooling fans a...

Page 534: ...ed using the procedure in Saving and Restoring Service Processor Settings on page 364 28 Check the firmware level that is on the new CEC backplane Look at the top of the service processor main menu If...

Page 535: ...Chapter 10 Parts Information This chapter contains parts information for the pSeries 630 Model 6C4 and Model 6E4 515...

Page 536: ...System Parts 1 5 6 9 10 11 12 13 17 17 14 8 7 15 4 18 19 20 21 22 23 16 16a 3 2 516 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 537: ...See Note 1 Media Device example Tape Drive 12 09P5874 Up to 2 Bezel Media Slot Filler 13 09P5872 1 Front Bezel Model 6C4 Only 14 See Note 1 IDE CD ROM optional 15 00P3210 1 Operator Panel 16 00P2797 2...

Page 538: ...System Parts continued 518 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 539: ...le Management bracket 9a 00P4885 1 RIO Cable Support Bracket 10 N A 1 Chassis 11 00P4134 1 Right Release Latch Bracket Model 6C4 Only 12 09P5690 2 Release Latch Model 6C4 Only 13 00P4135 1 Left Releas...

Page 540: ...Operator Panel Extension Cable Model 6E4 Only 3 N A 1 Model 6E4 4 00P3695 1 Top Cover Rear Mounting Bracket Model 6E4 Only 5 00P2810 1 System Bottom Mounting Plate Model 6E4 Only 6 00P3790 1 System Ba...

Page 541: ...Chapter 10 Parts Information 521...

Page 542: ...perator Panel EMC Filler Model 6E4 Only 4 00P2871 1 Top Cap Model 6E4 Only 5 00P2867 1 Disk Drive Access Cover Model 6E4 Only 6 00P2866 1 Front Door Model 6E4 Only 7 09P5884 1 Front Bezel Model 6E4 On...

Page 543: ...C Backplane to IDE CD ROM and other SCSI Media Devices 6 09P5888 1 CEC Backplane to Disk Drive Backplane Power Cable 7 00P4132 1 Disk Drive Backplane 8 09P5864 1 Diskette Drive to CEC Backplane Power...

Page 544: ...shows the signal cabling for either the four or six slotted PCI riser card The shading has been placed around the four slotted PCI riser card to better separate the cards 524 Eserver pSeries 630 Model...

Page 545: ...868 1 CEC Backplane to IDE CD ROM Signal Cable 10 See Note 1 Diskette Drive 11 See Note 1 IDE CD ROM 12 00P4132 1 Disk Drive Backplane 13 09P5895 1 PCI Riser Card to Disk Drive Backplane Signal Cable...

Page 546: ...New Zealand 4 13F9979 Abu Dhabi Austria Belgium Bulgaria Botswana China Macau S A R Egypt Finland France Germany Greece Iceland Indonesia Korea South Lebanon Luxembourg Netherlands Norway Portugal Sa...

Page 547: ...102 German ID 129 93H8134 1 Keyboard 102 Greek ID 319 93H8135 1 Keyboard 101 Hebrew ID 212 08L0911 1 Keyboard 102 Italy ID 142 08L0912 1 Keyboard 102 Norwegian ID 155 93H8143 1 Keyboard 101 Russian ID...

Page 548: ...n ID 208 07L9463 1 Keyboard 102 Iceland ID 197 07L9464 1 Keyboard 102 Italy ID 142 07L9465 1 Keyboard 102 Norwegian ID 155 07L9466 1 Keyboard 102 Polish ID 214 07L9467 1 Keyboard 102 Portuguese ID 163...

Page 549: ...t 652 89x The CEC or SPCN reported a non critical error Action Schedule deferred maintenance Refer to the entry MAP in this system unit s system service guide with the 8 digit error and location codes...

Page 550: ...Action Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A02 10x Description System bus time out error Action Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A02 11x Desc...

Page 551: ...n bus connection failure Action Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A03 16x Description I O Expansion unit not in an operating state Action Use MAP 1230 Linux Platform Erro...

Page 552: ...shutdown due to Over temperature condition Action Verify the following v The room ambient temperature is within the system operating environment v There is unrestricted air flow around the system v A...

Page 553: ...1230 Linux Platform Error Problem Resolution on page 80 A0D 17x Description Service Processor error accessing serial port Action Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A0D 18x...

Page 554: ...Platform Error Problem Resolution on page 80 A11 00x Description A non critical error has been detected Error log analysis indicates an error detected by the CPU but the failure could not be isolated...

Page 555: ...use the chdev a cpuguard enable l sys0 command Then to retry the deconfiguration use the ha_star C command An alternative is reboot and the processor will be deconfigured Then the system can continue...

Page 556: ...een detected a memory bus switch internal error Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A12 08x Description A non critical error has been d...

Page 557: ...230 Linux Platform Error Problem Resolution on page 80 A13 06x Description A non critical error has been detected a mezzanine bus address parity error Action Schedule deferred maintenance Use MAP 1230...

Page 558: ...ms exist then proceed with MAP 1230 Linux Platform Error Problem Resolution on page 80 A15 07x Description Sensor indicates a power supply has failed Action Schedule deferred maintenance Use MAP 1230...

Page 559: ...ote Ensure that the system IPLROS and Service Processor are at the latest firmware level before removing any parts from the system Description A non critical error has been detected Time Out communica...

Page 560: ...aintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A1D 19x Description A non critical error has been detected a service processor error accessing real time clock time of day cl...

Page 561: ...ed maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A1D 37x Description A non critical error has been detected Clock or PLL Error Action Schedule deferred maintenance Use MA...

Page 562: ...542 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 563: ...em is in standby mode Solid When power on button has been pressed Note There is approximately a 30 second transition period from the time the power on button is pressed until the power on LED goes fro...

Page 564: ...Electrical power is present v Activity is occurring on a link The system could be sending or receiving information Amber LEDs indicate a fault or identify condition If your system or one of the compon...

Page 565: ...r 1x Normal Fault Fast Blink Identify Slow Blink SPCN communication failure 25 Hz DC Output Good Power Supply Front Top Green 1x DC Off DC Good Standby Disk Drives DASD Activity DASD Board Green 4x No...

Page 566: ...vity Ethernet Port Ethernet 1 Ethernet 2 Mode Chassis Rear Green 2x 10 Mbit Mode 100 Mbit Mode Activity Chassis Rear Green 2x No Activity Activity Activity Operator Panel Green 1x No Activity Activity...

Page 567: ...e Identify Action Green Amber 2 LEDs Green Off Amber Off Green On Amber Off Green On Amber Blinking Green Off Amber Blinking Resetting the LEDs After the repair action is completed do the following 1...

Page 568: ...548 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 569: ...to applicable regulations IBM offers product return programs in several countries For country specific instructions refer to the following web site http www ibm com ibm environment products prp phtml...

Page 570: ...oek voor informatie over de batterij De batterij moet correct worden gerecycled of weggegooid Mogelijk zijn er in uw regio geen K CA inzamelingspunten Meer informatie over het verwerken van gebruikte...

Page 571: ...manuale di assistenza per informazioni specifiche sulla batteria La batteria deve essere appropriatamente riciclata o smaltita Il servizio per il riciclaggio potrebbero non essere disponibile nella v...

Page 572: ...rmation finns I anv ndar eller servicehandboken Batteriet m ste l mnas till tervinning eller kastas p ett milj s kert s tt Det kanske inte finns n gra tervinningsm jligheter d r du bor N r det g ller...

Page 573: ...he IBM part number listed on the battery available prior to your call Environmental Design The environmental efforts that have gone into the design of this system signify IBM s commitment to improve t...

Page 574: ...clared upper limit sound power level for a random sample of machines 1B 10dB 2 LpAm is the mean value of the A weighted sound pressure level at the 1 meter bystander positions for a random sample of m...

Page 575: ...untry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES O...

Page 576: ...556 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 577: ...service processor menus See Chapter 7 Using the Service Processor on page 363 5 Set the system name See Privileged User Menus on page 365 6 Enable surveillance See Service Processor System Monitoring...

Page 578: ...disconnect from the operating system The message No Carrier displays on your remote terminal 6 Call your system again The operating system answers and offers you the login prompt If these tests are s...

Page 579: ...are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps 3 Identify the serial port s with the modem s 4 Type smit tty 5 Select add t...

Page 580: ...560 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 581: ...Height 1804 mm 71 0 in Capacity 36 EIA Units With PDP DC only 1926 mm 75 8 in Width without side panels 623 mm 24 5 in With side panels 644 mm 25 4 in Depth with rear door 1042 mm 41 0 in RS 6000 T00...

Page 582: ...e drawers in the rack 3 Each AC Power Distribution Bus PDB can supply 4 8 kVA A rack can have up to four PDB s as required by the drawers mounted in the rack Noise Emission Notes 1 LWAd is the declare...

Page 583: ...in 3564 mm 141 in 915 mm 36 in 915 mm 36 in 610 mm 24 in 610 mm 24 in Front Caster Location 4 8 121 3 1 80 Note Rack units are large and heavy and are not easily moved Because maintenance activities r...

Page 584: ...ptional and Cable Toroid optional h Mouse optional h Keyboard optional Wrist Palm Rest optional hModel 6C4 h Rack Mounting Template h 2 Slide Rail Assemblies h Cable Management Arm 564 Eserver pSeries...

Page 585: ...rail to rack screws 2 nut clips 2 latch mounting brackets 2 system retaining thumbscrews alignment pin bracket kit 8 assorted alignment pins 1 strip of self adhesive placement dots h RJ 48 to 9 Pin C...

Page 586: ...ue to uneven mechanical loading when installing this unit in a rack If the rack has a stabilizer it must be firmly attached before installing or removed this unit v Consider the connection of the equi...

Page 587: ...rdware Kit 3 System Rail Assemblies Notes a The system rails are front to back and left to right side dependent when you are standing in the front of and facing the rack The rails are labeled on the f...

Page 588: ...replacement brackets Install the replacement brackets onto the rails Rail bracket assembly procedure is the reverse of the removal procedure c Always mount the brackets that contain the short alignme...

Page 589: ...ed when planning to populate your rack Do not use the rack mounting template without reading and understanding the following substeps Each step must be completed in its entirety Attention Mounting the...

Page 590: ...s EIA numbering strip You will be using these dots to aid in correctly positioning the rail alignment pins located on the front of each rail d Remove the rack mounting template from the front of the r...

Page 591: ...ck If you no longer have any of the dots use some other form of marking tool to aid you in identifying hole locations for example tape a marker or pencil c Place another self adhesive dot next to the...

Page 592: ...retaining screw clearance hole drilled through it as shown in the following illustration If so go to System Rail Assembly Type 1 on page 573 1 System Rail Assembly Type 1 3 Middle Rail Section 2 Rail...

Page 593: ...by the two large alignment pins and the rail length adjusting plate The top of the rails can be identified by the screws located on the top of the front and rear rail flange 2 Position yourself at the...

Page 594: ...drawer is attached 8 Go to the rear of the rack 9 Loosen but do not remove the six retaining screws that secure the rail length adjusting plate to the rail Note The rail length adjusting plate should...

Page 595: ...that none of the rail s front retaining screws are more than finger tight The rails must be level from front to back and from left to right 18 The rails are now completely installed All screws used to...

Page 596: ...previously installed self adhesive dots Insert the rail s rear alignment pins into the corresponding EIA unit holes located on the rear flange 4 Insert the rail s front alignment pins into the rack f...

Page 597: ...th Adjusting Plate 10 Facing the rear of the rack ensure that the right rail s two alignment pins are positioned in the correct EIA unit s holes Use two rack retaining screws to attach the rail bracke...

Page 598: ...st be completely retracted into the rack b The rails must be level from front to back and from left to right 19 Read and understand the following caution notices then go to Installing the Model 6C4 in...

Page 599: ...ft the lower section of the system drawer release latches which are located on each side of the system drawer The system drawer release latch clicks as it is put into the release position 6 Grasp the...

Page 600: ...em drawer 3 Place the system drawer on top of the retracted slide rails Note Built in ledges located on each side of the system prevent the system from falling past the slide rails 4 Push the system a...

Page 601: ...ail assemblies are installed do not extend each rail section past its safety release latch The safety release latches stop the rails from overextending and separating This action prevents the system d...

Page 602: ...9 2 Using three persons grasp the two handles located on each side of the system drawer and lift the system drawer 3 Insert the inner rails located on the system drawer into the rails mounted in the r...

Page 603: ...to the rack s front flange Note After the system rails are installed do not extend them past their safety latches The safety release latches stop the rails from overextending and separating This acti...

Page 604: ...6C4 chassis See the following illustration 1 Model 6C4 2 RIO 2 Cable Support Bracket 3 M3 x 6 Retaining Screws Quantity 2 3 Pull the sliding portion of the RIO 2 cable support bracket back from the Mo...

Page 605: ...tor is seated against the support hook 7 Push the RIO 2 connector forward ensuring that the RIO 2 connector lever slides over the top of the connector hooks 8 Slowly push the assembly toward the chass...

Page 606: ...e head of the snap buttons to lock them into position 1 Model 6C4 4 Rack Flange Mounting Bracket 2 Cable Carrier Support Bracket 5 Cable Management Arm 3 Captive Snap Button Qty 2 4 Open the cable man...

Page 607: ...serve standard ergonomic guidelines while arranging your system unit so that you can work comfortably and safely For more information on arranging your workstation visit the Healthy Computing Web addr...

Page 608: ...s shipped with your system attach the label to the bottom right corner of the monitor 3 Attach the power cables to the monitor as shown in the following illustration If the HMC has a voltage switch en...

Page 609: ...on the back of the HMC as well as HMC1 and HMC2 connectors located on back of your system unit 1 Model 6C4 or Model 6E4 2 HMC1 Connector 3 HMC2 Connector 4 Hardware Management Console HMC The cable p...

Page 610: ...ure correctly the first time For more information about configuring the modem and the Service Agent feature see Configure the Service Agent on page 594 To connect the external HMC modem do the followi...

Page 611: ...nswer Enabled 6 Up Maximum Throughput Enabled 7 Up RTS Normal Functions 8 Down Enable Command Mode 9 Down Remote Digital Loopback Test Enabled 10 Up Dial Up Line Enabled 11 Down AT Responses Enabled E...

Page 612: ...guration Application in the Navigation area v Select Customize Network Settings in the Contents area v Type the appropriate network information in the IP Address Name Services and Routing tabs on the...

Page 613: ...partition Click Finish if you have completed configuration of all partitions OR Click Back to continue to configure additional partitions until all are configured Collect Vital Product Data Informati...

Page 614: ...d in the Customer Contact Name field Queue Country Region The country or region in which the HMC is located Click the drop down list to expand the country or region choices Type the first letter of th...

Page 615: ...it 15 Select Register The Would you like to IGN now window displays 16 Select Yes The Service Agent is now attempting to connect to the IBM Service Agent server using the modem you have selected 17 S...

Page 616: ...596 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 617: ...ecific file is included in this appendix Generic Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_z cfg modem_z_sp modem_z0 cfg modem_z0_sp modem_f cfg modem_f_sp mod...

Page 618: ...reset command or v AT Fn reset commands where n can be 0 1 and so on If AT F configuration file modem_f cfg is recommended If AT Fn configuration file modem_f0 cfg or modem_f1 cfg is recommended depen...

Page 619: ...speeds authorizations and telephone numbers from the service processor menus use the service aid to specify your customized modem configuration files If you have not already set up your serial ports l...

Page 620: ...ers during and after the transmitted data The service processor cannot accept these extra characters If your configuration includes such a modem your functional results may be unpredictable The sample...

Page 621: ...to access physically another strategy is to protect it with an Uninterruptible Power Source UPS and a phone line surge protector In case recovery becomes necessary shut down your system using establi...

Page 622: ...for configuring your server s serial ports To set up a remote terminal session dial into the service processor and start the system After the operating system is loaded and initialized the connection...

Page 623: ...O 10 CallDelay 120 N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore...

Page 624: ...de Answer on 2nd ring expect 0 r timeout 2 Confirm commands successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pickup 2nd ring or timeout Expect a connection respons...

Page 625: ...national Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract...

Page 626: ...irm commands successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 1 r timeout 60 done page send ATD...

Page 627: ...lay 120 AT Attention Code Inserts delay in dialing commands Z Reset to factory defaults Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhib...

Page 628: ...OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0T r Limit response codes expect 0 r timeout 2 Confirm c...

Page 629: ...siness Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Co...

Page 630: ...lay 2 Allow mode switching delay send ATH0T r Set modem switch hook down i e hang up ignore 0 r or OK r timeout 2 Ignore modem response send ATE0Q1 r Initialize modem Echo OFF Disable responses ignore...

Page 631: ...set up is preferred for modems with extended commands For early vintage modems setup Z or Z0 is recommended If your modem responds to the extended commands and to factory default choices Fn setup file...

Page 632: ...me setup Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 done retry send A Repeat the previous command Expect a connection response expect 16...

Page 633: ...mmand successful send AT C1 D2 r Detect carrier and DTR expect 0 r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r...

Page 634: ...4 error 3 no carrier 2 ring 0 OK PROGRAMMING NOTE No blanks between double quote marks condout send AT F0Q0T r Reset modem Select profile 0 ignore 0 r or OK r n timeout 2 Ignore modem response send A...

Page 635: ...xpect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging...

Page 636: ...utomatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when...

Page 637: ...Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands succes...

Page 638: ...sponse codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expe...

Page 639: ...er power present LED does not come on 49 checklist inventory 563 checkpoints 50 159 boot problems 204 firmware 168 service processor 161 clearances service 563 code error 209 codes spcn informational...

Page 640: ...ront door removal 441 replacement 441 FRU index 209 memory DIMM present bits 334 updating information 57 FRU isolation 51 FRU LEDs activating 57 deactivating 57 FRUs adding 57 replacing 57 G general u...

Page 641: ...problem determination MAP 69 managing extended error data 56 MAP 1520 power 105 MAP 1521 power 107 MAP 1548 minimum configuration 139 MAP rules 61 MAP 1230 platform error problem resolution 80 MAP 12...

Page 642: ...es 23 28 platform error problem resolution MAP 1230 80 POST indicators 7 POST keys 8 1 key 8 5 key 8 6 key 8 numeric 1 8 power cables 47 power control network utilities menu 380 power cords 592 power...

Page 643: ...em switch settings 591 HMC cabling 588 HMC monitor position 587 inventory scout configure 592 media drives 466 media removal 466 removal and replacement procedures continued media replacement 469 memo...

Page 644: ...365 procedures in service mode 391 service processor continued reboot restart policy setup menu 373 reboot restart recovery 392 ring indicate power on menu 372 serial port selection menu 387 serial po...

Page 645: ...HMC 424 stopping with an HMC and Linux 425 stopping without an HMC 424 system starting with an HMC 426 system starting without an HMC 425 T telephone setup menu 388 terminal type identifying 354 test...

Page 646: ...626 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide...

Page 647: ...Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your t...

Page 648: ...S 905 6C006 11501 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 649: ......

Page 650: ...Printed in U S A May 2003 SA38 0604 03...

Page 651: ...Spine information pSeries 630 Model 6C4 and Model 6E4 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide SA38 0604 03...

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