IBM @Server pSeries 630 6C4, Service Manual

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Any identify LED in the system can be flashed when the system is in the failed state with power on by
using the service processor LED Control Menu contained in the “System Information Menu” on page 376.
Any identify LED in the system can also be flashed by using the
″
Identify and Attention Indicators
″
task in
diagnostics. The procedure to operate the
″
Identify and Attention Indicators
″
task in diagnostics is outlined
in the RS/6000
Eserver
pSeries Diagnostic Information for Multiple Bus Systems .
If the service processor menus and the AIX diagnostics are not available, the FRU identify LEDs can be
flashed by one of following:
v
If the system is configured as a full system partition, boot to the open firmware prompt. See the “System
Power Control Menu” on page 372 for instructions on setting up the boot mode to enable the boot to the
open firmware prompt. To display a menu that will allow you to turn on the desired FRU identify LED,
type
FRU-LED-MENU
on the command line.
v If the system is logically partitioned, the HMC must be attached. For instructions on activating and
deactivating a FRU identify LED, see the Service Focal Point chapter of the
IBM Hardware
Management Console for pSeries Installation and Operations Guide , order number SA38-0590.
Service Agent for the pSeries 630 Model 6C4 and Model 6E4
Service support for the pSeries 630 Model 6C4 and Model 6E4 can be enhanced through the use of the
service agent application. This application provides a number of advantages for the system user, including
automatic error reporting and analysis without customer intervention. The service agent is shipped with the
system or with the HMC.
Using the Service Processor and Service Agent Features
The service processor and service agent features protect users against unnecessary system downtime by
advising support personnel of any unexpected changes in the system environment. For more information
about the service processor, see Chapter 7, “Using the Service Processor”, on page 363. For more
information about the service agent application, see the
IBM Hardware Management Console for pSeries
Installation and Operations Guide .
Service Focal Point
The Service Focal Point application is used to help the service representative diagnose and repair
problems on partitioned systems. Service representatives use the HMC as the starting point for all service
issues. The HMC groups various system management issues at one control point, allowing service
representatives to use the Service Focal Point application to determine an appropriate service strategy.
Traditional service strategies become more complicated in a partitioned environment. Each partition runs
on its own, unaware that other partitions exist on the same system. If one partition reports an error for a
shared resource, such as a managed system power supply, other active partitions report the same error.
The Service Focal Point application enables service representatives to avoid long lists of repetitive
call-home information by recognizing that these errors repeat, and by filtering them into one error code.
The following types of errors are reported to Service Focal Point:
v
Permanent hardware errors (detected by the managed system or operating system)
v LAN Surveillance errors detected by Service Focal Point
v
Hardware boot failure errors
The following errors are not reported to Service Focal Point:
v Software errors
v
Temporary hardware errors
v
Undetermined hardware errors
52
Eserver
pSeries 630 Model 6C4 and Model 6E4 Service Guide