NEC ELECTRA ELITE IPK II, User Manual

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Document Revision 4C Electra Elite IPK II
2 - 66 Automatic Call Distribution (ACD)
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During Mode Pattern 3~8, ACD agents do not belong to any ACD group and the ACD extensions work as
normal extensions.
Example 2: Log In with AIC 567
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During Mode Patterns 1~8, ACD agents belong to only ACD group 10.
Example 3: Log In with AIC 678
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During Mode Patterns 1~8, ACD agents belong to ACD groups 2, 3 and 5 at the same time.
Multiple Agent Log In
ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above,
ACD works as follows:
EXAMPLE:
Example 1: Log In with AIC 789 and 567
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During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
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During Mode Patter 2, ACD agents belong to ACD groups 1 and 10.
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During Mode Pattern 3~8, ACD agents belong to only ACD group 10.
Example 2: Log In with AIC 789, 567 and 678

During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 3, 5, 10 and 16 at the same time.
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During Mode Pattern 2, ACD agents belong to ACD groups 1, 2, 3, 5 and 10.
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During Mode Pattern 3~8, ACD agents belong to only ACD groups 2, 3, 5 and 10.
Some conditions with Multiple Agent Log In:
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ACD agents cannot log in to the system supervisor or group supervisor’s extension.
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To log in with AIC, the extension should be set to AIC Log In mode in Program 41-17-01.
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If the extension is set to AIC log in mode in Program 41-17-01, the system ignores the setting of
Program 41-02-01 for the extension.
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Multiple extensions (up to the maximum capacity of the extension) can log-in with one AIC. For
example, even if ACD agent A logs in extension 350 with AIC 789, ACD agent B can also log in to
extension 351 with the same AIC 789 at the same time.
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A supervisor cannot log out an agent logged in by an AIC code.