NEC ELECTRA ELITE IPK II, User Manual

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Document Revision 4C Electra Elite IPK II
2 - 184 Caller ID Call Return

When Centralized Voice Mail is used, the remote voice mail user gets only Caller ID
number when voice mail answers incoming CO calls and performs an Await-Answer
transfer to the remote user. A Call that forwards to voice mail from the remote system does
not have Caller ID information.

Live Record is not available when using Return Call.

A Telephone used as an ACD Plus agent or supervisor station should not have mailboxes
that support Softkeys. Softkeys can be disabled per mailbox in Access Codes Options on
Easymade Application Screen, Page 5 of 6. Place

in front of Hands Free Play (Item N) to
disable Softkeys for a particular station.

The Return Call feature is enabled per mailbox in Expanded Access Codes and can be
enabled for internal numbers only or for both internal and external numbers.

To use this feature for long distance calls, LCR or ARS must be programmed for the voice
mail ports set to dial out. Refer to the Electra Elite IPK II Programming Manual for detailed
programming instructions.

The enhanced Caller ID is enabled by setting CID=0,0 on the Integration Options line of
Easymade Switch Setup Screen, Page 1. When Caller ID is already enabled on a system
that is updated, the CID = X,Y setting must be changed to CID = 0,0. Only one CID setting
is allowed on this line.

The Return Call parameter must be entered on the Integration Options line of Easymade
Switch Setup Screen, Page 1 to enable this voice mail feature. Default is RCV = 6,10 where
6 is the number of rings voice mail tries when returning a call, and 10 is the number of
minutes a retuned call can last.

A trunk access code must be entered on Easymade Switch Setup Screen, Page 1, line 9 so
the Return Call feature can access a trunk to return the call. When this is not entered, the
mailbox user is not prompted to return the call even when Caller ID information is available.

The Rings to answer field on Easymade Applications Screen, Page 2, line 15 must be set to
2 or greater because Caller ID information is provided from Telco between the first and
second ring.

Use Program 14-01-22 Caller ID to Voice Mail to enable or disable the system ability to
send the Caller ID digits to voice mail.

When 5-, 6-, or 7-digit station numbers are used, this feature is not available.
Default Setting
None