NEC ELECTRA ELITE IPK II, User Manual

Page: 302 / 1190

Document Revision 4C Electra Elite IPK II
2 - 278 Department Calling

Delay:
Enable (1)/Disable (0)
this feature using a (59) key programmed in PRG 15-07. It can be done also
by using service codes assigned in Program 11-11-28 (set) and Program 11-11-29 (cancel). When
this feature is activated, any DID call pointed directly to the Pilot follows one of the two patterns:

If all available members are busy or logged out, the call goes immediately to the transfer destination.

If agents are logged in and not busy, the call comes in and hunts through the idle members until the timer
in Program 24-02-08 expires. Once this time expires, the call is then routed to the transfer destination
assigned in Program 24-05 and Program 13-04. Once these programs are assigned, the access code
assigned in Program 11-11-27 can be used to change the destination as needed.

DND:
This feature can be enabled using a (60) key programmed in PRG 15-07 or by using service codes
assigned in Program 11-11-30 (set) and Program 11-11-31 (cancel). When this feature is
activated any DID pointed directly to the Pilot gets a busy tone, and the call does not route.
User Log Out/Log In
An extension user can log out and log in to a Department Calling Group. By logging out, the user
removes their extension from the group. Once logged out, Department Calling bypasses their extension.
When they log back in, Department Calling routes to their extension normally. All users can dial a code
to log in or log out of their Department Calling Group. A multiline terminal can optionally have a function
key programmed to login/logout.
Enhanced Hunting
Department Calling is enhanced with expanded hunting abilities. Hunting sets the conditions under
which calls to a Department Group pilot number cycles through the members of the group. The hunting
choices are:

Busy
A call to the pilot number hunts past only a busy group member to the first available extension.

Not Answered
A call to the pilot number cycles through the idle members of a Department Calling group. The call
continues to cycle until it is answered or the calling party hangs up. If the Department Group has
Priority Routing enabled, and the highest priority member is busy, the call does not hunt to the next
available extension.

Busy or Not Answered
A call to the pilot number cycles through the idle members of a Department Calling group. The call
continues to cycle until it is answered or the calling party hangs up.