NEC ELECTRA ELITE IPK II, User Manual

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Electra Elite IPK II Document Revision 4C
Automatic Call Distribution (ACD) 2 - 65
VRS Delay Announcements Using In-Mail
With Version 2000 or higher , In-Mail can provide ACD Delay Announcements. Any of the 16 (1~16) In-
Mail Master mailboxes (PRG 47-03-01) can be set to Announcement mailboxes and can be used as the
message source for the 1st and 2nd Announcement Messages. This option is applicable only to ACD
Overflow modes that are assigned ACD delayed messages and PRG 41-08-03 must be set to 2.
Agent Log In and Log Out Services
An ACD Agent can log in and log out of their ACD Group. While logged in, the agent is available to
receive ACD Group calls. When logged out, the agent is excluded from the group calls. The
programmable keys and Alphanumeric Display on an agent’s telephone show at a glance when they are
logged in or logged out.
Agent Identity Code (AIC)
An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program
41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64
ACD Groups). The system also allows all extensions (up to the system maximum) to log in using the
same AIC code. AIC and ACD groups for each work period (mode pattern number) can be set in
Program 41-18-01 as shown in the following example.
Example:
With this example, ACD works as follows:
Example 1: Log In with AIC 789

During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, and 16 at the same time.

During Mode Pattern 2, ACD agents belong to only ACD group 1.
Table
#
AIC
Operation
Group
Mode Pattern Number
1 2 3 4 5 6 7 8
1 789 1 1 1 - - - - - -
2 789 1 2 1 - - - - - -
3 789 1 16 1 - - - - - -
4 567 10 10 10 10 10 10 10 10 10
5 678 2 2 2 2 2 2 2 2 2
6 678 2 3 3 3 3 3 3 3 3
7 678 2 5 5 5 5 5 5 5 5