NEC ELECTRA ELITE IPK II, User Manual

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Document Revision 4C Electra Elite IPK II
2 - 496 Hold
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20-06-01 Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.
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20-11-09 Class of Service Options (Hold/Transfer Service) – Group Hold Initiate
Enable (1)/Disable (0) an extension user ability to initiate Group Hold (Service Code 732).
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20-11-10 Class of Service Options (Hold/Transfer Service) – Group Hold Answer
Enable (1)/Disable (0) an extension user ability to pick up a call placed on Group Hold (Service
Code 762).
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20-11-13 Class of Service Options (Hold/Transfer Service) – Operator Transfer after Hold Callback
Turn Off or On an extension ability to have a call which recalls from Hold transfer to the operator.

20-17-01 Operator Extension – Operator Extension Number
Assign an operator extension number if Hold Recall to Operator is used.

24-01-01 System Options for Hold – Hold Recall Time
Set the Hold Recall Time (0~64800 seconds). A call on Hold recalls the extension that placed it
on Hold after this time. Default is 90.

24-01-02 System Options for Hold – Hold Recall Callback Time
Set the Hold Recall Callback Time (0~64800 seconds). A trunk recalling from Hold rings an
extension for this time. Default is 30.

24-01-03 System Options for Hold – Exclusive Hold Recall Time
Set the Exclusive Hold Recall Time (0~64800 seconds). A call on Exclusive Hold recalls the
extension that placed it on Hold after this time. Default is 90.

24-01-04 System Options for Hold – Exclusive Hold Recall Callback Time
Set the Hold Recall Time (0~64800 seconds). A trunk recalling from Hold rings an extension for
this time. If still unanswered, the call changes to System Hold. Default is 30.

24-01-05 System Options for Hold – Forced Release of Held Call
Set the Forced Release of Held Calls time (0~64800 seconds). If enabled in Program 14-01-16,
the system disconnects a call if on Hold longer than this time. Default is 1800.
Operation
System Hold
To place an outside call on System Hold:
Press Hold .
To pick up an outside call on System Hold:
Press the flashing CAP key.