NEC ELECTRA ELITE IPK II, User Manual

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Document Revision 4C Electra Elite IPK II
2 - 594 IPK II In-Mail
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Live Record
While on a call, an extension user can have In-Mail record the conversation. The multiline terminal
user can press the In-Mail Record key; and the ESL user dials a code. Once recorded, the Voice
Messaging System stores the conversation as a new message in the user’s mailbox. After calling
their mailbox, a user can save, edit or delete the recorded conversation.

Personal Answering Machine Emulation
A multiline terminal user can have their idle extension emulate a personal answering machine. This
lets In-Mail screen their calls, just like their answering machine at home. If activated, the extension
incoming calls route to the user’s subscriber mailbox. Once the mailbox answers, the user hears
the caller’s incoming message. The multiline terminal user can then:

Let the call go through to their mailbox

Intercept the call before it goes to their mailbox

Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other
extensions when all Voice Mail ports do not answer or, with certain software, are busy. During
periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate
amount of time. Two types of Voice Mail Overflow are available: Immediate and Delayed. With
immediate overflow, calls immediately reroute to other extensions when all Voice Mail ports do not
answer or, with certain software, are busy. With delayed overflow, calls reroute after a preset
interval. Without overflow, the outside calls ring Voice Mail until a port becomes available or the
outside caller hangs up.

Message Center Mailbox
A Message Center Mailbox is a mailbox shared by more than one extension. Any multiline terminal
that has a Message Center Key for the shared mailbox can:

Listen to the messages stored in the shared mailbox

Transfer calls to the shared mailbox

Use many other Voice Mail features previously available only at an extension individual mailbox
A Message Center Mailbox helps co-workers that work together closely – such as members of the
same Department Hunt Group or ACD Group. For example, an ACD Group Supervisor can send
important messages to the shared Message Center Mailbox, to which any ACD Group member
can respond when time allows. Each ACD Agent Message Center Key flashes when messages are
waiting. (The Message Center Mailbox can be a mailbox for an installed, uninstalled or virtual
extension.)

Voice Mail Caller ID
In-Mail can use ANI/Caller ID information to identify the outside caller that left a message in a
user’s mailbox. When the message recipient presses TI after hearing a message, they hear the
time the message was sent and the outside telephone number of the message sender. Refer to
Caller ID on page 2-169 and T1 Trunking (with ANI/DNIS Compatibility) on page 2-941 for more
information on setting up this feature.