NEC ELECTRA ELITE IPK II, User Manual

Page: 330 / 1190

Document Revision 4C Electra Elite IPK II
2 - 306 Digital Voice Mail

Live Record
While on a call, an extension user can have Voice Mail record the conversation. The multiline
terminal user just presses the Voice Mail Record key; the single line telephone user dials a code.
Once recorded, the Voice Messaging System stores the conversation as a new message in the
user’s mailbox. After calling their mailbox, a user can save, edit or delete the recorded
conversation.

Live Monitor
A multiline terminal user can have their idle extension emulate a personal answering machine. This
lets Voice Mail screen their calls, just like their answering machine at home. If activated, the
extension incoming calls route to the user’s subscriber mailbox. Once the mailbox answers, the
user hears the caller’s incoming message. The multiline terminal user can then:

Let the call go through to their mailbox.

Intercept the call before it goes to their mailbox.

Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other
extensions when all Voice Mail ports do not answer or, with certain software, are busy. During
periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate time.
There are two types of Voice Mail Overflow: Immediate and Delayed. With immediate overflow,
calls immediately reroute to other extensions when all Voice Mail ports do not answer or, with
certain software, are busy. With delayed overflow, calls reroute after a preset interval. Without
overflow, the outside calls ring Voice Mail until a port becomes available or the outside caller hangs
up.

Voice Mail Caller ID
The Voice Mail can use ANI/DNIS information to identify the outside caller that left a message in a
user’s mailbox. When the message recipient dials 0 or presses the CID softkey while listening to a
message, they hear the outside telephone number of the message sender.
The message recipient can also return the call from their mailbox if allowed by system
programming by pressing the CALL softkey or
#
,0. Refer to Caller ID Call Return on page 2-183 .
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are
busy, any call trying to get to the voice mail is placed in queue. As the voice mail ports become available,
the calls are connected to the voice mail in the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of
10 calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls
are handled as though there were no voice mail queuing feature enabled. The calls either access voice
mail if a port is available or they receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.