NEC ELECTRA ELITE IPK II, User Manual

Page: 1046 / 1190

Document Revision 4C Electra Elite IPK II
2 - 1022 Uniform Call Distribution (UCD)

16-01-02 Department Group Basic Data Setup – Department Calling Cycle
Set the routing cycle for calls into a department (i.e., when a user dials the department pilot
number). The system can ring the highest priority extension available (Priority Routing, 0) or
cycle in circular order to a new idle extension for each new call (Circular Routing, 1– set to 1 for
UCD).
(default: 0)

16-01-03 Department Group Basic Data Setup – Department Routing When Busy (Auto Step Call)
Set how the system routes an Intercom call to a busy Department Group member. The caller
can hear busy tone (0) or overflow to the first available Department Group member (1). This
option is for Intercom calls to an extension, not a pilot number.
(default: 0)

16-01-04 Department Group Basic Data Setup – Hunting Mode
Set whether an unanswered call should hunt once stopping at the last member tried (0) or
continually hunt through the idle members (1).
(default: 0)

16-01-07 Department Group Basic Data Setup – Call Recall Restriction for STG
Set whether a transferred call to the pilot number should recall (0) or camp-on (1) to the busy or
idle Department Group.
(default: 0)

16-01-09 Department Group Basic Data Setup – Department Hunting No Answer Time
Set the time (0~64800 seconds) a call rings a Department Group extension before hunting
occurs.
(default: 15)

16-01-10 Department Group Basic Data Setup – Enhanced Hunt Type
Set the type of hunting for each Department Group:
0 = No Queuing
1 = Hunting When Busy
2 = Hunting When Not Answered
3 = Hunting When Busy or No Answer
(default: 0)

16-02-01 Department Group Assignment for Extensions
Assign extensions to Department Groups and set the priority assignment.
Department Groups: 1~64

20-06-01 Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.

20-09-07 Class of Service Options (Incoming Call Service) – Call Queuing
Allow (1)/Deny (0) an extensions ability to have multiple calls queue to it.
(default: 1)

20-11-17 Class of Service Options (Hold/Transfer Service) – Department Group Trunk-to-Trunk
Transfer (Each Telephone Group Transfer)
Allow (1)/Prevent (0) an extension user from using the immediate automatic transfer of ICM and
transferred calls to the Department Groups feature.
(default: 1)