NEC ELECTRA ELITE IPK II, User Manual

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Document Revision 4C Electra Elite IPK II
2 - 170 Caller ID

Calls transferred from Voice Mail (unscreened)

Direct Inward Lines (DILs)
Caller ID temporarily stores 50 calls (total of abandoned and answered/unanswered). New calls replace
old calls when the buffer fills.
Temporary Memory
An unanswered call causes the Call History key (PRG 15-07 or SC 751: 08) to flash, indicating a new
call was placed in the temporary memory. If enabled in programming, the telephone display shows
CHECK LIST.
This Caller ID data from the temporary memory can be saved in either Speed Dial bins or in One-Touch
keys making them available for placing future calls.
Outputting Caller ID Data
The system includes the Caller ID data on the SMDR report. The report provides the incoming call DN in
the DIALED NUMBER field. The CLASS field shows PIN (just like all other incoming calls).
Caller ID data can output also to a PC or other type of computer through a CTA Module. This allows
off-line database lookups. In a customer service department, for example, the computer could search for
a caller’s records and display their account status even before a customer service representative picked
up the telephone.
Caller ID Digits to Voice Mail
A Caller ID/ANI trunk can send Remote Log-On Protocol with Caller ID digits to the voice mail. When a
trunk 001 receives the Caller ID as 12345, the protocol becomes

60001

12345

.
Display Reason for No Caller ID Information
With Caller ID enabled, the system provides information for analog calls that do not detect the Caller ID
information. If the Caller ID information is restricted, the telephone display shows PRIVATE. If the
system cannot provide Caller ID information because Telco information is not detected, the display
shows NO CALLER INFO.
Calling Party Number Information
When using the Electra Elite IPK II Wireless telephone, the system can provide the Caller ID information
for an external call if it is provided by the Telco.
Option to Enable Caller ID Name for SLT
System programming provides an option for single line telephones to display Caller ID.