NEC ELECTRA ELITE IPK II, User Manual

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Electra Elite IPK II Document Revision 4C
Uniform Call Distribution (UCD) 2 - 1017
Uniform Call Distribution (UCD)
Description
With Uniform Call Distribution (UCD), an extension user can call an idle extension in a preprogrammed
UCD Group (Department Group – 64 Department Groups available) by dialing the group pilot number.
For example, this would let a caller dial the Sales department just by knowing the Sales department pilot
number. The caller would not have to know any of the Sales department extension numbers.
User Log Out/Log In
An extension user can log out and log in to a UCD (Department) group. By logging out, the user removes
their extension from the group. Once logged out, UCD (Department Calling) bypasses their extension.
When they log back in, UCD (Department Calling) routes to their extension normally. All users can dial a
code to log in or log out of their UCD (Department Calling) Group. A multiline terminal can optionally
have a function key programmed for one-button log in and log out.
Enhanced Hunting
UCD (Department Calling) is enhanced with expanded hunting abilities. Hunting sets the conditions
under which calls to a UCD (Department Group) pilot number cycles through the members of the group.
The hunting choices are:

Busy
A call to the pilot number only hunts past a busy group member to the first available extension. A
call rings on an unanswered extension until it is answered, or the caller hangs up.

Not Answered
A call to the pilot number cycles through the idle members of a UCD (Department Calling) group.
The call continues to cycle until it is answered or the calling party hangs up. However, if the next
station in the cycle is busy when a new call comes in, the call queues to the busy agent. New calls
do not hunt past a busy agent.

Busy or Not Answered
A call to the pilot number cycles through the idle members of a UCD (Department Calling) group.
The call continues to cycle until it is answered or the calling party hangs up.
If all members of the UCD (Department) group are busy, an incoming or transferred call to the group pilot
number queues for an available member. Each group has a queue that can hold any number of waiting
calls. If a display telephone is waiting in queue, the user sees:
WAITING (group name) . If a transferred
call in queue is an outside call, and the system has a DSP daughter board installed with the VRS
compact flash, the queued caller hears,
“Please hold on. All lines are busy. Your call will be answered
when a line becomes free.”