NEC ELECTRA ELITE IPK II, User Manual

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Document Revision 4C Electra Elite IPK II
2 - 78 Automatic Call Distribution (ACD)
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:

10).
2. Dial 0 to cancel the log out option.
3. Dial the Agent Identity Code (AIC) (up to four digits).

The ACD LOG IN/LOG OUT key lights.
- OR -
Press Speaker and dial the AIC Log In service code (Program 11-13-08).
4. Dial the Agent Identity Code (AIC) (up to four digits).

The ACD Log In/Log Out key lights.
Single Line Telephone
 Follow Steps 1~3 to log in with additional AICs (up to three) anytime.
1. Lift the handset and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).

This step is not required if the ID code is disabled in Program 41-01-02.
3. Dial the first Agent Identity Code (AIC) (up to four digits).

You hear a confirmation tone when immediately logging in with additional AICs.
4. For second agent log: Dial the second Agent Identity Code (AIC) (up to four digits).

You hear a confirmation tone.
5. For third agent log: Dial the third Agent Identity Code (AIC) (up to four digits).

You hear a confirmation tone.
Queue Status Display
When Logged Into ACD Group
1. With an idle multiline terminal, press the Queue Status Display Programmable Function Key
(Code:

19).

The display indicates the number of calls in queue, the trunk name, and the time the call has been waiting.

When the Queue Status Display key is pressed, the queue status of the extension group is displayed. When the
extension is not in an ACD group, the Queue Status of group 1 is displayed instead.

When an agent logs in using an AIC code, the Queue Status of the default ACD group defined in PRG
41-18-02 is displayed.
2. Press VOL UP and VOL DOWN to scroll through the Queue Status Displays of all the ACD
Groups.
3. Press the CLEAR key to return the telephone to idle.