NEC ELECTRA ELITE IPK II, User Manual

Page: 129 / 1190

Call Appearance (CAP) Keys 2 - 105
C
Call Appearance (CAP) Keys
Description
This feature automatically places an outside call on a Call Appearance key when the system
is operated as a hybrid (Multifunction) system. These keys can be assigned on any Multiline
Terminal or the same key can appear on multiple terminals. This feature allows efficient call
handling when numerous CO calls are received and a limited number of CO line key
appearances are available.
After a Call Appearance (CAP) Key call is set up, the user can handle it like any other trunk
call. For example, the user can place the call on hold, transfer it to a co-worker or send it to a
park orbit. An incoming call is answered on the first available CAP key, beginning with the
lowest numbered key. If keys 1~3 are Call Appearance (CAP) Keys, for example, the first
incoming call is answered on key 1. If key 1 is busy, the next call is answered on key 2. If
keys 1 and 2 are busy, the next call is answered on key 3. If all three keys are busy,
additional incoming calls queue for the first available key.
Conditions

A trunk call originated or answered at a multiline terminal must appear on a line
key. The line key can be assigned as the Trunk Key, or as a Call Appearance
Key. A CAP is dynamic because it is used for any trunk call. An 8-button
multiline terminal can have eight CAP keys that allow the telephone to process
all trunks, eight trunks at a time.

Multiline terminals can be assigned to the same CAP Key. Trunk calls that
appear on the same CAP Key at multiple stations have the same visual
appearance of the call (Busy or Hold).

Any held call left on a CAP key for more than the programmed time recalls to the
multiline terminal where the call was originally put on hold.

When a multiline terminal (other than the one that originally initiated or received
a call) is used to retrieve a held call, the SMDR records a transfer to the multiline
terminal where the call was retrieved.

Only outside lines use a CAP key.

A multiline terminal can have multiple CAP keys assigned to it.

Outside lines reside on the CAP key in the order of lowest to highest line key
number on the station. For instance, when line keys 1, 2 and 3 are CAP keys,
the first call resides on line key 1, the second call resides on line key 2 and third
call resides on line key 3.