NEC ELECTRA ELITE IPK II, User Manual

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Electra Elite IPK II Document Revision 4C
Department Calling 2 - 277
Department Calling
Description
With Department Calling, an extension user can call an idle extension in a programmed Department
Group (64 Department Groups available) by dialing the group pilot number. For example, this lets a
caller dial the Sales department by knowing the Sales department pilot number. The caller does not
have to know any Sales department extension number.
Two types of routing are available with Department Calling: Priority Routing and Circular Routing. With
Priority Routing, an incoming call routes to the highest priority extensions first. Lower priority extensions
ring only if all higher priority extensions are busy. With Circular Routing, each call rings a new extension.
Overflow Routing
Department Calling also provides overflow routing for extensions in the group. If a user directly dials a
busy extension in a Department Group, the system can optionally route the call to the first available
group member. The system follows Program 22-15-01 ~ 22-15-07 for playing the periodic VRS
message.
Department Calling also allows for each Department group to transfer calls to a predefined Speed dial
bin (PRG 24-05-01) immediately or after a Delayed time (PRG 24-02-08). Internal and transferred calls
are not supported for Delayed transfer.
DID’s and Overflow Routing
The three types of Overflow supported for DID calls are shown below:

Immediate Transfer:
Enable (1)/Disable (0)
this feature using a (58) key programmed in PRG 15-07. It can be done also
by using the service codes in Program 11-11-25 (set) and Program 11-11-26 (cancel). When this
feature is activated, any DID call pointed directly to the Pilot Number goes immediately to the
transfer destination and does not ring anyone in the group. To set up the destination use Program
24-05 and Program 13-04. Once these programs are set, the access code assigned in Program
11-11-27 can be used to change the destination as needed.