NEC ELECTRA ELITE IPK II, User Manual

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Electra Elite IPK II Document Revision 4C
Call Forwarding – Park and Page 2 - 145
Call Forwarding – Park and Page
Description
When an extension user is away from their phone, Park and Page can let them know when they have a
call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200
messages total (note that the Park & Page feature uses two messages). To enable Park and Page, the
user records a Personal Greeting along with an additional Paging announcement. Park and Page then
answers an incoming call and plays the Personal Greeting to the caller. The caller then listens to Music
on Hold (if available) while the system broadcasts the recorded Paging announcement. When the
extension user hears the Page, they can go to any telephone and use Directed Call Pickup to intercept
the call.
For example, John Smith could record a Personal Greeting that says:
“Hello, this is John Smith. I am away from my phone right now but please hold on while I am
automatically paged.”
The recorded Paging announcement could say:
“John Smith, you have a call waiting on your line.”
The incoming caller hears the first message and listens to Music on Hold while the system broadcasts
the second message. John Smith could then walk to any phone and pick up his call. If John doesn’t pick
up the call, the Page periodically repeats.
Park and Page follows the rules for Personal Greeting for All Calls, immediately rerouted. This means
that Park and Page activates for ringing Intercom calls, DID calls and DISA calls. It also activates for
calls transferred from the Automated Attendant. Additionally, calls from the Automated Attendant follow
Automatic Overflow routing if not picked up. Park and Page activates for transferred outside calls but
does not play the Personal Greeting to the caller. If a call comes in when the specified Page zone is
busy, the system broadcasts the announcement when the zone becomes free.
Conditions

Park and Page announcements only repeat once.

Voice Announcement (VAU) recording time is fixed at two minutes and cannot be changed.

While Park and Page is enabled, only one DID call can be processed at a time. Subsequent
calls receive a busy tone.