NEC ELECTRA ELITE IPK II, User Manual

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Document Revision 4C Electra Elite IPK II
2 - 1090 Voice Response System (VRS)
General Message
A General Message is a recorded message available to all callers. A General Message typically contains
important company information that all employees should hear. To hear the General Message, an
employee can go to any multiline terminal and press 4 (for General Message). You can restrict the ability
to record the General Message in an extension Class of Service. This allows you to give recording ability
to the System Administrator or Communications Manager, for example, but not any employee. The
Message Waiting LED at each telephone flashes when a new General Message is recorded. After the
extension user listens to the message, the Message Waiting LED goes out.
Park and Page
When an extension user is away from their telephone, Park and Page can let them know when they have
a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 total
messages (note that the Park & Page feature uses two messages). To enable Park and Page, the user
records a Personal Greeting along with an additional Paging announcement. Park and Page then
answers an incoming call and plays the Personal Greeting to the caller. The caller then listens to Music
on Hold (if available) while the system broadcasts the recorded Paging announcement. When the
extension user hears the Page, they can go to any telephone and use Directed Call Pickup to intercept
the call. Refer to
Call Forwarding – Park and Page on page 2-145 , Paging, External on page 2-769 ,
Paging, Internal on page 2-775 , and Park on page 2-779 .
Automated Attendant (Operator Assistance)
Automated Attendant automatically answers outside calls, plays a recorded greeting and then lets the
outside callers directly dial system extensions, Department Calling Groups and Voice Mail. Automated
Attendant provides immediate answering and routing of outside calls without the need for an operator or
dispatcher. Automated Attendant provides:

Single Digit Dialing
Single Digit Dialing allows Automated Attendant callers to press a single digit to dial extensions,
Department Calling Groups, or Voice Mail. For example, your Automated Attendant can greet calls
with,
“Thank you for calling. To place an order, dial 1. To check on an existing order, dial 2. To
speak with an operator, dial 0.” You can set up single digit dialing for each VRS Message
programmed to answer outside calls via the Automated Attendant. This allows you to set up day/
night/holiday greetings or unique greetings for each incoming trunk. (Keep in mind that, with a
default system, if you assign destinations to digits 3, 4 and 5, outside callers cannot dial system
extensions.)

Simultaneous Call Answering
With VRS installed, the Automated Attendant can answer up to 16 calls simultaneously.

Flexible Routing
The outside caller can directly dial any system extension, Department Calling Group, or Voice Mail.
If the caller dials a busy extension, Automated Attendant allows them to dial another extension or
wait for the busy extension to become free.