NEC ELECTRA ELITE IPK II, User Manual

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Document Revision 4C Electra Elite IPK II
3 - 24 Codes Tables
Automatic Call
Distribution (ACD)
(cont.)
Code:

16
Operation: Press key to
put agent on hold.
Press key again + 1 to
hang up agent or 0 to
bring agent back into call.
Switch (split) between an
ACD Agent and their outside
caller after answering an
emergency call On red while the
agent is on hold
-
Code:

17
Operation: Press key
Working Time
Enable/Disable Work Time On when Work Time
enabled, Flashing
while on a call if
Auto Work Time
enabled
Off when Work Time
disabled
-
Code:

18 + ACD Group
Operation: Press key
ACD Overflow Control
Overflow ACD calls to
another group On when enabled,
Slow flash when
disabled
-
Code:

19
Operation: Press key
while on-hook + Vol Up or
Vol Down to scroll
Queue Status Check
When in an ACD group,
check the status of the queue
groups None -
Background Music Code: 04
Operation: Press key
Turn Background Music on or
off None 725
Barge-In Code: 34
Operation: Call ext +
Press key
Barge-In on a co-worker’s
conversation None 710
Call Arrival (CAR)
Key
Code:

03 + ext.
Operation: Press key
Place or answer a call to your
co-worker’s extension Slow Flash red
when ringing, On
red when busy
-
Call Forwarding,
Both Ring
Code: 14
Operation: Press key +
Dest. Extension
Call Forward Both Ring to
extension Slowly flashes red 745
Call Forwarding,
Busy
Code: 11
Operation: Press key +
Dest. Extension
Call Forward Busy to
extension or Voice Mail Slowly flashes red 742
Call Forwarding,
Busy/No Answer
Code: 13
Operation: Press key +
Dest. Extension
Call Forward Busy/No
Answer to extension or Voice
Mail Slowly flashes red 744
Call Forwarding,
External by Door
Box
Code: 54
Operation: Press key +
Dest. Number
Externally Call Forward Door
Box calls Slowly flashes red 722
Call Forwarding,
Follow Me
Code: 15
Operation: Press key +
Dest. Extension
Call Forward Follow Me to
extension or Voice Mail Slowly flashes red 746
Table 3-4 Function Key Codes by Feature (Continued)
To program a key, press the Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
press the key and enter the code (e.g., 48 for Voice Over).
For this feature... Use this key... When you... Key Lamp Status
Also See
Srvc Code