NEC ELECTRA ELITE IPK II, User Manual

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Electra Elite IPK II Document Revision 4C
Voice Response System (VRS) 2 - 1097
900 Preamble
If the system has trunks that are part of a 900 (caller paid) service, the VRS can automatically play a
recorded message when a user answers the call. This recorded message should describe the 900
service features and cost. The 900 Preamble ensures that the caller is always aware that they have
accessed a 900 pay-per-call service. A system user cannot converse with the caller until the preamble
message ends. If the caller hangs up before the message completes, they are not charged for the call. If
the caller waits for the message to end, they can talk to a system user and call charging begins. The
system answers as many 900 calls as there are available VRS ports. If a 900 calls comes in when all
VRS ports are busy, the call does not appear on an extension until a VRS port is available.
You can also use the 900 Preamble message to set up an Auto-Answer with Greeting application. When
a receptionist answers a call, the VRS can play a preamble message such as, “Welcome to ABC
Company. How can I help you?” When the caller replies, the receptionist answers, “One moment
please,” and quickly extends the call to the desired party. This ensures that all incoming calls are
answered quickly, courteously and consistently.
Time, Date and Station Number Check
If the system has a DSP daughter board installed for VRS, any multiline terminal user can determine the
time, date or the extension number while their telephone is idle (on-hook). The time and date check
saves the user time since they do not have to look for a clock or calendar. Hearing the extension number
conveniently identifies non-display multiline terminals. To find out their extension number, the user can
press 6 (for
N
umber). To listen to the time and date, the user can press 8 (for
T
ime/Date).
Available with 64-Port Basic CPUII
The VRS feature is available with the 64-port Basic CPUII (no feature Upgrade PAL chip required).
The VRS feature requires a DSPII-U10 Unit attached to the CPUII with the optional VRS flash card
installed. Although the DSPII-U10 Unit is recognized for this feature, it provides no additional tone
resources (DTMF receivers, Caller ID receivers, or call progress tone detection).
Conditions

VRS record time is fixed at two minutes and cannot be changed.

The Automated Attendant (VRS) can answer up to 16 calls simultaneously.

If Synchronous Ringing is enabled, the Preamble message cannot be used.

Program 41-08-03: ACD Overflow Options – Delay Announcement Source Type is not
supported in
Version 1600 .

Program 41-19-01~Program 41-19-08: Voice Mail Delay Announcement, is not supported
in
Version 1600 .