NEC ELECTRA ELITE IPK II, User Manual

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Electra Elite IPK II Document Revision 4C
Answer Hold 2 - 57
Answer Hold
Description
Answer Hold allows a multiline terminal user to press the flashing Answer to answer an incoming ringing
call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is
automatically placed on hold, depending on the user’s setting in Program 15-02-06.
Conditions

When multiple incoming calls activate the Answer Key LED, the LED continues to flash until
all calls are answered.

Use Program 15-02-06 (Normal Common, Exclusive Hold) to set the type of Hold to be
used. (Default = Normal Common)

For calls placed in a Park Group, the LED blinks fast (green).

For calls placed in a Park Group by another user, the LED blinks slow (red).

The Answer Hold Feature is available for Virtual Extensions.

The Answer Hold feature does not function for incoming internal calls.

CO/PBX incoming calls, not assigned to ring or assigned to another ring group, do not
activate the Answer Hold feature.

If the direct trunk appearance key is not assigned when all Call Appearance Keys are in
use, the next incoming call cannot be answered.
Default Settings
Normal Hold
System Availability
Terminals
Any Multiline Terminal