NEC ELECTRA ELITE IPK II, User Manual

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Electra Elite IPK II Document Revision 4C
Night Service 2 - 745
Night Service
Description
Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to
their night mode destination, as determined by Assigned and Universal Night Answer programming. A
user typically activates Night Service after normal working hours, when most employees are unavailable
to answer calls. The system also provides external contacts to enable Night Service.
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There are eight Service Modes. At default, the mode names are assigned as follows:

Mode 1 = No setting
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Mode 2 = Night
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Mode 3 = Midnight
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Mode 4 = Rest
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Mode 5 = Day2
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Mode 6 = Night2
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Mode 7 = Midnight2
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Mode 8 = Rest2
There are 32 Service Patterns/Groups available.
Assigned Night Answer (ANA)
With Assigned Night Answer (ANA), Night Service has calls ring extensions directly. Assigned Night
Answer provides an answering point for Night Service calls. For certain applications, this may be more
appropriate than Universal Night Answer. For example, you could program trunks to ring the security
station telephone during off hours.
Universal Night Answer (UNA)
Universal Night Answer makes incoming calls ring over the External Paging speakers. With UNA, an
employee can go to a telephone and press the flashing line key or use Universal Answer to pick up the
call. Only ring groups calls can be used with Universal Night Answer. For more on setting up Universal
Answer, refer to
Central Office Calls, Answering on page 2-187 .
You may also use Transfer to UNA. An extension user can transfer their call to UNA (i.e., External
Paging at night). Once transferred, the call rings the External Paging speakers like any other UNA call
and can be picked up at any extension. You can also set up Transfer to UNA through the Voice
Response System (VRS). This lets outside callers, answered by the VRS, dial a code to have their call
ring External Paging.