NEC ELECTRA ELITE IPK II, User Manual

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Electra Elite IPK II Document Revision 4C
Department Calling 2 - 279
If all members of the Department Group are busy, an incoming or transferred call to the group pilot
number queues for an available member. Each group has a queue that can hold any number of waiting
calls. If a display telephone is waiting in queue, the user sees:
WAITING (group name) . If a transferred
call in queue is an outside call, and the system has DSP daughter board installed with the VRS, the
queued caller hears,
“Please hold on. All lines are busy. Your call will be answered when a line becomes
free.”
The VRS can also transfer calls to Department Groups. Refer to Voice Response System (VRS) on
page 2-1089 for information on setting up the VRS.
The system prevents hunting to a Department Group extension if it is:

Busy on a call

In Do Not Disturb

Call Forwarded

Logged Out
Conditions

When a DIL rings to a Department Group, the DIL may follow overflow programming (PRG
22-01-04 and PRG 22-08-01).

If all agents are logged out and an intercom call to the Department Group is made you get a
busy signal.

Extensions in a Department Group which have Call Forwarding enabled are not included in
the call hunt. The extension to which the user is forwarded does not receive the hunted
calls. When you use the automatic Department Step calling (PRG 16-01-03) it hunts only
to members with the same or lower priority.

Easily step call to an idle Department Group member if the member called is busy.

A virtual extension can be programmed to receive multiple calls which can camp-on to the
extension – no analog port is required.

An extension user can Transfer a call to a Department Group Pilot number. If unanswered,
the call recalls (depending on programming) the transferring extension after the Transfer
Recall Time (Program 24-02-04).

Voice mail uses one Department Group for voice mail.

When PRG 16-01-05 is set to (1) Automatic, all telephones in the Department group Ring
for ICM calls & DID calls Directed to the Department Group Pilot Number only.

The Overflow feature is supported only for DID calls pointed directly to the Pilot Number.
POTS lines and transferred DIDs ignore the Overflow settings.