Stratasys uPrint, Service Manual, Page: 298 / 383

uPrint/uPrint SE Service Manual 6-31
54.
Filament makes it to drive
wheel pinch point but does
NOT purge.
1. Retry loading material
2. Perform the drive wheel alignment procedure
3. Idler wheel stuck on axle. Realign idler wheel. If wheel remains stuck replace
toggle.
4. Check that pivot block spring is mounted on the pivot blocks, not the idler
wheel shafts.
5. Check idler wheel stop adjustment.
6. Replace tips.
K. Network Communication
System boots, but won't talk to
network.
1. If using static - Wrong IP address, check that IP in machine and CatalystEX are
the same.
2. If using static - Make sure the IP address is static on the customer's network.
3. If using static - Verify IP address and netmask are correct with IT administrator.
4. Switch from static network to dynamic network or vice versa.
5. Network Internal (Pigtail) cable bad. Plug network cable directly into SBC to
test.
6. Network interface on SBC has failed - green LED on SBC should blink when
system is pinged, or green LED stays on when network cable is unplugged.
Replace the SBC.
7. OS on Hard Drive maybe corrupt - replace the hard drive.
Cannot communicate using a
crossover cable with XP
Microsoft Small Business Server
adds a piece of software called
Firewall Client. This must be
turned off.
1. From Control Panel open the Firewall Client Options dialog box, un-check the
box that says “Enable Firewall Client”.
2. If using static - verify IP address, Netmask and default gateway are correct on
workstation and printer.
L. Pauses During Build
Chamber won't heat up to at
least - 77 degrees
1. Verify top and side panels and insulation are installed.
2. Verify chamber fans are operating.
3. Check J3 heater connector/pins on the PDB.
4. Heater bad. Check heater resistance - should be 36 +/- 5 ohms.
5. Relay failed on PDB, replace PDB.