Stratasys uPrint, Service Manual, Page: 282 / 383

uPrint/uPrint SE Service Manual 6-15
14,11 Abort : Door opened while axis
in motion
1. Check to see if door latch is activating using LED's.
2. Check J504 pins 8 and 20 on the I/O card for loose contacts or bent
pins.
3. Look at LCD display, should show “Door Open” when machine is idle
and door is open.
4. Using LED's/test points: Check to see “Door Open” toggles when switch
is activated. If not, check door switch and/or Mid-Unit Harness.
5. Wiggle the door, make sure the sensor reads the magnet with
movement to the door.
6. Check that the door magnet is present.
14,13 Abort : Under Run at vertex
buffer
14,14 Abort : Under Run not in tool
path
1. Reprocess the part and send again.
2. Reorient the STL and re-send.
3. If the frequency of the error is greater than once every three months,
then replace the SBC or Hard Drive.
14,15 Report: Head motor running
without XY motion
1. Software use only.
14,16 Abort : Vertex FIFO tail is not
on a 4 byte boundary.
1. Communication error between Controller Board and the SBC. Cycle
power.
2. Re-seat the Controller Board into SBC.
3. Replace Controller Board and/or SBC.
14,17 Abort : User abort. 1. Build was cancelled through the keypad.
14,18 Abort : User panic stop. 1. Will not be displayed on LCD (Opening door during build can cause
this error).
14,19 Abort : Idle loop is slow. 1. Power cycle machine.
2. Escalate the case providing the .cfg file.
14,20 Abort : XY axis not ready.
14,21 Abort : Z axis not ready. 1. Power cycle machine.
2. Using the TeraTerm, type SS. “X Axis Ready” should be displayed. If it is
not displayed, then type the “FH” & “FZ” commands. Finally type “SS”
again. If “X Axis Ready” still is not displayed, then replace the controller
Board.
14,22 Abort : Head temperature set-
point too low.
1. Reinstall system software.
2. Verify the head temperature set point using CatalystEX
•
The model must be above 240 degrees.
• The support must be above 240 degrees.
14,23 Report: Begin curve parame-
ters not in sequence.
1. Communication error between Controller Board & SBC - Cycle power
2. Re-seat the Controller Board into SBC.
3. Replace Controller Board and/or SBC.
14,24 Abort : X axis command error
(PMD error)
14,25 Abort : Y axis command error
(PMD error)
14,26 Abort : Z axis command error
(PMD error)
1. Power cycle machine.
2. If error continues - possible memory problem, replace SBC.
3. If the frequency of the error is greater than once every three months,
replace the controller board.
14,27 Abort : X axis motion error
(PMD error)
14,28 Abort : Y axis motion error
(PMD error)
14,29 Abort : Z axis motion error
(PMD error)
1. Power cycle machine.
2. If the frequency of the error is greater than once every three months,
replace the Controller Board.
14,30 Abort : PMD axis command
was not X, Y, or Z.
1. Power cycle machine.
2. Reinstall System Software.
14,31 Abort : Move absolute error. 1. Check and re-seat connectors to the X and Y motors.
2. Check home and EOT switches for correct operation. Replace if
defective.
Code Description Corrective Actions