Lantronix
ION x6010 User Guide
33493 Rev. F
Page 241 of 261
Recording Model Information and System Information
After performing the troubleshooting procedures, and before contacting Technical Support, please
record as much information as possible to help the Technical Support Specialist.
1.
Select the ION system device
MAIN
tab. (From the CLI, use the commands needed to gather the
information requested below. This could include commands such as
show card info
,
show tdm info
,
show tdm port config
, or others as request by the Support Specialist.
2.
Record the x6010
Model Information
.
Serial Number: _______________________
Model: _________________________________
Software Revision: _____________________ Hardware Revision: ________________________
Bootloader Revision: __________________
3.
Record the x6010
System Configuration
information.
System Up Time: _____________________
Configuration Mode: _____________________
Number of Ports: _____________________
Device Description: ______________________
TDM Mode: ____________________________
4.
Provide additional Model and System information to your Technical Support Specialist. See “
Basic
ION System Troubleshooting
”.
Your Lantronix service contract number: ______________________________________
Describe the failure: _______________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., changing switch mode, rebooting,
etc.): ____________________________________________________________________________
The serial # and revision # of each involved Lantronix product in the network:
_________________________________________________________________________________
