Lantronix
ION x6010 User Guide
33493 Rev. F
Page 125 of 261
7 Troubleshooting
General
This section provides basic and specific problem determination processes, and a description of problem
conditions that may occur or messages that may be displayed. This section also documents ION system
tests, x6010 jumpers, and describes where and how to get technical support.
IMPORTANT
For each procedure described in this section, do each step sequentially as indicated. If the result of a
step causes the problem to be corrected,
do not
continue with the other steps in the procedure.
Basic ION System Troubleshooting
This basic process is intended to provide some high-level techniques that have been found useful in iso-
lating ION problems. This process is not a comprehensive guide to troubleshooting the ION system. The
intent here is to 1) avoid missing any important information, 2) simplify analysis of captured infor-
mation, and 3) improve accuracy in finding and explaining problem causes and solutions.
This basic process applies to these ION system and related components:
•
ION Chassis
•
ION NIDs (SICs, or slide-in-cards)
•
IONMM
•
ION software (ION System Web interface or ION command line interface – CLI).
•
ION power supply
•
ION Options (ION SFPs, ION LG Kit, etc.)
•
Data cables, electrical cables, and electrical outlets
•
Third party network equipment (circuit protection equipment, battery backup, 3
rd
party
client or server software –TFTP, etc.)
When troubleshooting an ION system / network problem on site:
1.
Document the operation taking place when the failure occurred.
2.
Capture as much information as possible surrounding the failure (the date and time,
current configuration, the operation in process at the time the problem occurred, the step you
were on in the process, etc.).
3.
Start a log of your ideas and actions, and record where you were in the overall scheme of the
system process (i.e., initial installation, initial configuration, operation, re-configuration, upgrad-
ing, enabling or disabling a major feature or function, etc.).
4.
Write down the error indication (message, LED indicator, etc.). Take a screen capture if the
problem displayed in software.
5.
Start with the simplest and work towards the more complex possible problem causes (e.g.,
check the network cables and connections, check the device LEDs, verify the NIDs are seated
properly, view the CLI
show
command output, run ION System Tests
(
page
203
),
In-band Loop-
back Code Detect Procedure (
page
210
),
and check DIP Switch and Jumper Settings (
page
211
).
6.
Write down your initial 2-3 guesses as to the cause of the problem.
7.
Verify that the Lantronix product supports the function you are trying to perform. Your particu-
lar Lantronix product or firmware version may not support all the features documented for this
