Lantronix
ION x6010 User Guide
33493 Rev. F
Page 229 of 261
Third Party Tool Messages
This section discusses messages generated by HyperTerminal, Ping, and Telnet during ION system
installation, operation and configuration.
HyperTerminal Messages
Message
:
Unable to open COM x. Please check your port settings
.
Response
:
1.
Verify your computer’s
Ports (COM & LPT
) setting. See “
Configuring HyperTerminal
”.
2.
Use the
Computer Management
> Device Manager
>
Troubleshooter
button located on the
General
tab in
Properties
.
3.
Unplug and re-plug the USB connector on the IONMM card.
4.
If the problem persists, contact Technical Support.
Message
:
Windows has reported a TAPI error. Use the Phone and Modem Options icon in the Control
Panel to ensure a modem is installed. Then restart HyperTerminal
.
Response
:
1.
Click
OK
to close the HyperTerminal error dialog box.
2.
Try opening an existing HyperTerminal connection (
File
>
Open
).
3.
Verify your computer’s
Ports (COM & LPT
) setting. See “
Configuring HyperTerminal
”.
4.
Use the
Computer Management
> Device Manager
>
Troubleshooter
button on the
General
tab in
Properties
.
5.
Unplug and re-plug the USB connector on the IONMM card.
6.
If the problem persists, contact Technical Support.
