Philips IntelliVue Series, Installation And Service Manual

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Troubleshooting
Maintenance, Troubleshooting, and Repair
7-19
Table 7-5. Troubleshooting the Network/Server System
Symptom Possible Cause(s) Verification Corrective Action(s)
All M3150 Information Centers
and M3151 Clients reboot and
go into local database mode
Connection between Switch
and Server is lost
All Information Centers and Clients are in
local database mode , and
Information Centers do not show “Restart
Network” message with button
Review Event Log, Application Log on
Information Centers and Clients. An
“SDProcess” error message is logged,
either
- Warning 3257 “System restarted using
the local database mode because the
server is not available” or
- Warning 4208 “Restarting applications
because the database server connection is
unavailable. System will come up in
Local DB.”
If Server connection is lost, Information
Centers and Clients will still show Server
“offline/idle” in their
Status Logs
Ping connections between devices and
Server to test connectivity
Identify failed link or device
Correct failed link or device
Reestablish Server connection to
Switch
Reboot Information Centers and
Clients if necessary (Clients may
reboot automatically)
Switch down Inspect the Switch front panel LEDs for
indications of
- power loss
- device failure
- Link LEDs off
Review Event Log, Application Log on
Information Centers and Clients. An
“SDProcess” error message is logged,
either
- Warning 3257 “System restarted using
the local database mode because the
server is not available” or
- Warning 4208 “Restarting applications
because the database server connection is
unavailable. System will come up in
Local DB.”
Ping connections between devices and
Server to test connectivity
Ping Switch by its IP Address
Identify failed link or Switch
Correct failed link or Switch
Reestablish Server connection to
Switch
Reboot Information Centers and
Clients if necessary (Clients may
reboot automatically)
Clients boot to operating mode
but display “Data Lost for this
Patient”
Information Centers
sourcing data is in Local
Database Mode
(common
during system startup)
Server connectivity must be operational or
Client will boot to local database mode
Complete all configurations of data
sourcing Information Center
Reboot data sourcing Information
Center
Client configuration wrong
on Server , e.g. it could be
looking for a non-existent
SDN source
Review Client’s configuration in Server’s
Bed Configuration-Read Only
application to confirm
Correct Client’s configuration on
Server
Reboot all Information Centers and
Clients
Some or all Information Centers
and Clients reboot and return to
normal operating mode
Intermittent network
interruption
This condition is difficult to verify.
If the network problem is transient, the
problem may have cleared after devices
reboot
Call Philips Service Representative
or Response Center
Information Centers and Clients
have sluggish Wave Review
behavior
Device connected as 100 Mb
FULL duplex
Inspect switch port speed and duplex
Check for CRC errors on switch port Connect Information Center and/
or Client to 100 MB HALF duplex
port