Philips IntelliVue Series, Installation And Service Manual

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Troubleshooting
Maintenance, Troubleshooting, and Repair
7-9
Troubleshooting
Symptoms
In many cases, a problem or symptom exists that requires an action to correct it. In
the Information Center system, there can be more than one cause that contributes to a
problem. The tables below lists the possible symptoms that can be exhibited and
what can be done to resolve the problem.
Alert Data Export
Patient Data Transfer/
Web Access
Symptom Possible Cause Action
“Alarm Paging not Available”
displayed in Information Center status
text area TCP/IP connection to Alert Data
Export device is no longer valid Ping the hostname of the Alert Data Export
device. Verify proper host name and/or IP
address in Network Configuration screen of the
Config Wizard. See
“Network
Configuration” on page 6-24 .
Device is not configured Configure correct host name and/or IP address
in Network Configuration screen of the Config
Wizard. See
“Network Configuration” on
page 6-24
Alerts not received by Emergin®
Alarm Messenger Go to Paging.log in log directory (see “Support
Logs” on page 7-23) and verify alerts are
logged with bed label, text information, and
time/date information.
If alerts are in paging.log file, alerts have been
received by the Emergin Alarm Messenger
system. Notify customer to contact Emergin
for further troubleshooting within the Emergin
system, wireless infrastructure, and/or end user
devices
Alert Data Export interface is not
running Verify status of Alert Data Export by checking
the Status Log and verify status of Alert Data
Export interface. Check paging.log for more
detailed information.
Symptom Possible Cause Action
Web Access Not Available The Master Database Server is
off-line Verify the Master Database Server is online
and working
Web Access is accessible from the
Information Center but not from a PC
Client on the Hospital LAN Network properties (for 2nd NIC
Card) are not configured
correctly. Verify the 2nd NIC Card TCP/IP settings
include IP Address, subnet, default gateway,
DNS and/or WINS according to hospital
requirements.
See
“Network Card and TCP/IP
Settings” on page 4-23
.
Clinical Units cannot accept patient
transfers/are not on the clinical unit
transfer list Database Server associated with
those Units is off-line. Verify the Database Server is online, and press
the
Update button in the Discharge screen.