Dell C7765DN, User Manual

Page: 791 / 829

Problem Solving
791
Problem Solving
This section describes troubles that may occur with the machine and their solutions. Follow
the troubleshooting described below to solve the problems.
Troubleshooting
Unable to start Access Google Drive
Unable to login to this feature/to connect to the network
Symptom Cause and Remedy
The screen turns white and
does not appear after selecting
[Access Google Drive].
[Cause] The web browser setting is incorrect.
[Remedy] Set [V4 (New Version)] in [System Settings]
> [Web Browser Setup] > [Web
Applications Version].
Symptom Cause and Remedy
"Communication Error" is
displayed on the screen.
[Cause] Probable causes are as follows:
1) Proxy connection error occurred.
2) [Advanced Search] was selected for item
searching, and [is:starred], [is:hidden], or
[is:archived] was input as the criteria.
3) Network error occurred.
[Remedy] For 1, check that proxy settings in the
machine are correct.
For 2, set another search criteria. [is:starred],
[is:hidden], and [is:archived] search are not
available in this feature.
For 3, check that the network cable
connection and the usage environment
settings are correct.
"Authentication Error" is
displayed on the screen.
[Cause] Login has expired.
[Remedy] Select [Close], and then login to this feature
again.
"Timeout" is displayed on the
screen.
[Cause] Network connection timed out because of
an overload.
[Remedy] Wait for a while, and then repeat the same
steps.