Dell C7765DN, User Manual

Page: 634 / 829

23 Problem Solving
634
018-567
[Cause] The followings may be the cause:
• The communication is disconnected while reading or writing due to some reason.
• Close process of the file failed due to some reason
[Remedy] Check whether the destination HTTP server for the scanned document is accessible by
PC.
018-568
[Cause] An SSL/TLS connection error occurred.
[Remedy] Check the followings:
• The destination HTTP server for the scanned document is accessible by PC.
• SSL settings for the HTTP server is correct.
• The HTTP server name
• The HTTP server path name
018-569
[Cause] The SSL server certificate may have a problem.
[Remedy] 1)Check whether the destination HTTP server for the scanned document is accessible
by PC.
2)Check whether the SSL server certificate is registered on the HTTP server.
3)Check whether the SSL server certificate is valid.
Check the followings:
- the certificate is unexpired
- the time set on the machine is correct
- the certificate is not on the discard list
4)Check the certificate path to the SSL server certificate, and import the required CA
certificate.
5)If the SSL server certificated is not registered on the HTTP server, disable the [Verify
Remote Server Certificate] setting.
018-570
[Cause] A client certificate authentication error occurred on the HTTP server.
[Remedy] Check the followings:
• The destination HTTP server for the scanned document is accessible by PC.
• The SSL client certificate is registered on the machine.
• The device certificate is correctly registered on the HTTP server.
018-571
[Cause] An internal error occurred.
[Remedy] Perform the same operation again. If the problem persists, contact Customer Support at
dell.com/contactdell .
018-572
[Cause] The specified context name contains invalid characters.
[Remedy] Check whether the specified context name is correct.
018-573
[Cause] The specified connection name contains invalid characters.
[Remedy] Check whether the specified connection name is correct.
018-574
[Cause] The specified volume name contains invalid characters.
[Remedy] Check whether the specified volume name is correct.
018-575
[Cause] The specified user name or password contains invalid characters.
[Remedy] Check whether the specified user name or password is correct.
018-576
[Cause] The specified path name contains invalid characters.
[Remedy] Check whether the specified path name is correct.
018-577
[Cause] The specified file name contains invalid characters.
[Remedy] Check whether the specified file name is correct.
Status Code Cause and Remedy