Dell C7765DN, User Manual

Page: 593 / 829

Network-related Problems
593
Network-related Problems
This section describes how to resolve network related problems.
When using SMB
When SMB is used, identify the symptom in the following table to perform the remedy.
When you cannot communicate with the machine
When you cannot communicate with the machine or other SMB machines
When you cannot print
Cause Check point Remedy
The computer and the
machine are using different
protocols.
Although you can find the
machine from [Start] >
[Search], [Network Computer]
does not display the machine.
Configure the machine and
each computer to use the same
SMB operational protocol.
The machine belongs to
different network (subnet).
Although you can find the
machine from [Start] >
[Search], [Network Computer]
does not display the machine.
If the machine and the
computers are set to different
networks, consult your network
administrator.
The host name specified for
the machine is already in use.
Print out Configuration Report
to confirm whether "Repetitive
Host Name" is printed in the
SMB status information.
Use Dell Printer Configuration
Web Tool to change the host
name to a unique name, or
restore the machine settings to
the default settings.
Cause Check point Remedy
If [Auto Master Mode] of SMB
is set to [On], the number of
machines whose information
can be stored is limited. The
number depends on the
network environment.
The machine or other SMB
machines cannot be searched
from the Network Computers
icon.
Confirm the setting of [Auto
Master Mode] of SMB. If the
setting is enabled, change it to
[Off].
Cause Check point Remedy
The machine is processing a
print job from a different
computer.
(When [SMB (Spool)] is set to
[Off])
Confirm whether the machine
is processing a print job. (A
write error dialog is displayed to
indicate that there is no room
to store your print job.)
Wait until the machine
completes processing the print
job, or change the machine
setting to the [Spool] mode.
The connections to the
machine exceeded the
maximum number allowed.
Confirm whether the machine
is processing simultaneous
requests (print requests, status
queries, etc.) from multiple
computers. (A write error
dialog is displayed to indicate
that no more remote
computers can be connected.)
Wait for a while and try
printing again.