Comdial DXP Plus Series, Руководство пользователя

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Traffic Analysis Line Report Definitions
1. Total Calls–I/C
= total incoming calls
2. Total Calls–O/G = total outgoing calls
3. Incoming Calls–ANS = answered incoming calls
4. Incoming Calls–ABD = abandoned calls–calls dropped by the caller or connected
for less than nine seconds
5. Average Time–Waiting = average waiting time for each answered incoming call
6. Average Time–Abandoned = average waiting time for each abandoned call
7. GOS
= grade of service [(3) - (number of calls answered after
alarm threshold has expired, obtained from
incoming call line report,)
]÷
(3+4) = 7 x 100%
Figure 5-11. Traffic Analysis
GCA70-271 QuickQ Management Information
QuickQ Management Information 5-13